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Customer Service Office Assistant

Mumbai, Maharashtra, India
December 01, 2018

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Resume of Mehboob

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Mohammed Mehboob

Oracle Residency Flat No – 102, Plot No – 11, Sector – 44A Seawoods Navi Mumbai - 400706


Career Aspiration

Accomplished UI developer, IT professional, system administrator and Customer Service with experience in combining technical and business solutions to support overall corporate strategic goals. My ability to leverage operations and technology to exceed business objectives has led to my career growth and progression.

As an experienced and skilled IT professional, I want to associate myself with an organization where I can apply my knowledge and skill set in providing quality customer service and at the same time maintain a high standard of performance and business ethics. Areas of Expertise

UI Developer

IT System Administration

Customer Service

Administration & Procurement

Computer System Assembling and Maintenance.

Technical Certification

Advanced Diploma in Computer Applications with MS-Word, MS-Excel, MS-Power Point, Internet and MS-Outlook.

Scholastic Achievements

Bachelor of Science (Information Technology) from Kanpur University, India.

Higher School Leaving Certificate (H.S.C.) from ICSE, Delhi, India.

Senior Secondary Certificate (S.S.C) from Maharashtra Board, India. Employment History

USense Innovative Solutions Pvt. Ltd. Navi Mumbai February 2016 to Present

Client : Reliance Jio – Jio Coverage Platform

Role : UI Developer

Developed application to asses json and XMI from restful web service from consumer side using java Script and angular.js

Responsible for facilitating, generating and executing great user experiences for clients and their end users.

Developing interaction models and conceptual frameworks of experience

Implemented plug-ins to extend application functionality

Developed the user interface with HTML, HTML5, CSS, CSS3, JavaScript, jQuery

Styled content and website layout for the user experience using CSS3 and HTML5

Developed working prototypes from UI designs for cross-platform devices. Resume of Mehboob

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IT System Administrator

Performed troubleshooting, diagnosing, solving and replacing parts.

Deploying new hardware, server backups & evaluating new software & security risks.

Manage and update asset report of system purchase and inventory.

Purchase related all responsibility negotiating with the vendors for cost, Delivery and Payment Terms.

Installation of all operating systems Windows7 and Windows10.

IT security experience including anti-virus / malware, encryption deployment.

Assisting the technical team in their design and development tasks.

Able to manage and control projects in multiple project environments. Hinduja Global Solution Limited, Navi Mumbai October 2014 to January 2016 Customer Representative Officer

Vodafone Chat Process

Online chat and e-mail support to the customers using the Mobile products.

Assigning the Trouble ticket logged by Customer service executive to concerned resolver group.

Coordinating with various departments within the organization to resolve customer’s issue

Documenting any major problems customers are facing with the products in

Large numbers & reporting it to the concerned department.

Handling a variety of issues, problems and priorities simultaneously while reporting to management regularly with gathered information on the needs of all customers.

Assisting the customers with information pertaining to Mobile, Broadband and BlackBerry connection and delivering the highest quality of customer service to each and every caller by taking extra steps, if necessary, to ensure complete customer satisfaction.

Assisting Customers in Billing Issues, co-coordinating with billing team. Abak Electro Fab Engineers Pvt. Ltd. Navi Mumbai, March 2011 to December 2012 Data Entry Operator cum Office Assistant:

Maintained the daily transactions data in the MS excel sheets

Prepared daily / weekly reports for different departments as per their standard formats

Answered to the daily query / complaint mails by customers, following the SOP

Mailed the head office and other area offices for co-ordination in the processes

Updated the report formats as per the instructions from the higher management Resume of Mehboob

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Personal Data

Date of Birth : 4th January 1993.

Nationality : Indian

Marital Status : Single

Passport Details : P6136989

Languages Known : English, Hindi, Marathi and Tamil Regards,

Mohammed Mehboob

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