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Management Customer

Location:
Ahmedabad, Gujarat, India
Salary:
100000
Posted:
December 01, 2018

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Resume:

GUNJAN M. SHARMA

Email: ac7uew@r.postjobfree.com, Mobile: 787-***-****

Objective

To give my level best to the institution I work with. To work with the organization that provides a friendly environment with good career opportunities. My objective is to learn all the aspects of my job in an organization. (Or whatever you want to add you can add.)

JOB Description

Roles & Activities

Resolved the cases as per agreed TAT by customer and management

MIS as per agreed by management Service level weekly & monthly

Maintain the relation with clint.

Feedback update

Daily basis maintain the MIS report as per customer require.

Roles & Activities :

Maintain the all ISO Data

Manage the ISO Audit Schedule

Follow the all company process

Management Responsibility

Follow the Quality Management system planning

Review Input and Output

Internal Communicate with Company Management (MR & MD)

Roles & Activities :

Take quires from customer by email and phone

Manage pickup data all

Daily follow up with customer and Operation

Daily pick file updating

Resolved the cases as per agreed TAT by customer and management

Daily MIS report with performance report as per agreed standards and timelines.

Conceptualize, design and implement Mis reports as required by management information needs

Responsibilities :

Make the report every month as required by management

Looking all Damage case

Manage the data damage In- transit shipments

Maintain the Credit note approval

MIS weekly and monthly Debit note, credit note .

MIS as per agreed by management Service level weekly & monthly

Responsible for Preparation & maintenance of the MIS Reports on Daily, Weekly, & Monthly metrics

Receiving all branches bills via courier and would update in Excel file

Organize for out side pick up from all India day to day and manage the data

Education Qualification

SSC passed with 69% in March 2006 from GUJARAT BOARD.

HSC passed with 59.33 % in March 2008 from .GUJARAT BOARD.

B.COM complete passes in march 2012 from GUJARAT UNIVERSITY.

MBA Running from ICFAI.

Computer Courses

General knowledge ..

Career Experience Detail :- 8 .5 Years

Company : Safexpress Pvt. Ltd.

Location : Ahmedabad

Designation : BDM - Senior CRM ( Customer Relationship Manager)

Grade : B2 ( 1 June 2017 to Running )

>Evaluate customers skills, needs and build productive long lasting relationships

>Customer Meet personal and sale team.

>Attend meeting, sales events and trainings to keep abreast of the latest

developments

>Report and provide feedback to management using financial statistical data.

> Daily MIS prepare.

Company : V Trans India Ltd.

Location :- Ahmedabad (Narol)

Designation :- ISO- Auditor Officer

Period :- 2 sep 2016 to 30 may 2017

Company: DTDC Courier & Cargo ltd.

Location : Ahmedabad (Ashram Road)

Designation : CRM (CUSTOMER SUPPORT MANAGEMENT )

Senior CRM TEAM LEADER

Grade : JM IV

Period : 2 oct 2010 to 30 oct 2016

Brief : It is head office of DTDC in Gujarat state .DTDC has more then 459 franchises and 9 branches in all over Gujarat. Own.

PERSONAL DETAILS

Date of Birth : 18- 06-1990

Language Known : Gujarati,Hindi,English

Address : C-102, Suryam pride Nr Kalptar

Vastral,

Ahmedabad.

Declaration

It is hereby declared that the information furnished above is correct to the best of my knowledge

I have the ability to work in a team and if given a chance can prove to be an asset for the organization.

GUNJAN SHARMA..



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