GUNJAN M. SHARMA
Email: ac7uew@r.postjobfree.com, Mobile: 787-***-****
Objective
To give my level best to the institution I work with. To work with the organization that provides a friendly environment with good career opportunities. My objective is to learn all the aspects of my job in an organization. (Or whatever you want to add you can add.)
JOB Description
Roles & Activities
Resolved the cases as per agreed TAT by customer and management
MIS as per agreed by management Service level weekly & monthly
Maintain the relation with clint.
Feedback update
Daily basis maintain the MIS report as per customer require.
Roles & Activities :
Maintain the all ISO Data
Manage the ISO Audit Schedule
Follow the all company process
Management Responsibility
Follow the Quality Management system planning
Review Input and Output
Internal Communicate with Company Management (MR & MD)
Roles & Activities :
Take quires from customer by email and phone
Manage pickup data all
Daily follow up with customer and Operation
Daily pick file updating
Resolved the cases as per agreed TAT by customer and management
Daily MIS report with performance report as per agreed standards and timelines.
Conceptualize, design and implement Mis reports as required by management information needs
Responsibilities :
Make the report every month as required by management
Looking all Damage case
Manage the data damage In- transit shipments
Maintain the Credit note approval
MIS weekly and monthly Debit note, credit note .
MIS as per agreed by management Service level weekly & monthly
Responsible for Preparation & maintenance of the MIS Reports on Daily, Weekly, & Monthly metrics
Receiving all branches bills via courier and would update in Excel file
Organize for out side pick up from all India day to day and manage the data
Education Qualification
SSC passed with 69% in March 2006 from GUJARAT BOARD.
HSC passed with 59.33 % in March 2008 from .GUJARAT BOARD.
B.COM complete passes in march 2012 from GUJARAT UNIVERSITY.
MBA Running from ICFAI.
Computer Courses
General knowledge ..
Career Experience Detail :- 8 .5 Years
Company : Safexpress Pvt. Ltd.
Location : Ahmedabad
Designation : BDM - Senior CRM ( Customer Relationship Manager)
Grade : B2 ( 1 June 2017 to Running )
>Evaluate customers skills, needs and build productive long lasting relationships
>Customer Meet personal and sale team.
>Attend meeting, sales events and trainings to keep abreast of the latest
developments
>Report and provide feedback to management using financial statistical data.
> Daily MIS prepare.
Company : V Trans India Ltd.
Location :- Ahmedabad (Narol)
Designation :- ISO- Auditor Officer
Period :- 2 sep 2016 to 30 may 2017
Company: DTDC Courier & Cargo ltd.
Location : Ahmedabad (Ashram Road)
Designation : CRM (CUSTOMER SUPPORT MANAGEMENT )
Senior CRM TEAM LEADER
Grade : JM IV
Period : 2 oct 2010 to 30 oct 2016
Brief : It is head office of DTDC in Gujarat state .DTDC has more then 459 franchises and 9 branches in all over Gujarat. Own.
PERSONAL DETAILS
Date of Birth : 18- 06-1990
Language Known : Gujarati,Hindi,English
Address : C-102, Suryam pride Nr Kalptar
Vastral,
Ahmedabad.
Declaration
It is hereby declared that the information furnished above is correct to the best of my knowledge
I have the ability to work in a team and if given a chance can prove to be an asset for the organization.
GUNJAN SHARMA..