Jennifer Bourke

**** ******* ****, ********** *******

Email: ac7ue8@r.postjobfree.com

Home: 905-***-****

Mobile: 905-***-****

Email: ac7ue8@r.postjobfree.com

MANAGEMENT AND ADMINISTRATIVE SUPPORT EXPERIENCE

Demonstrates a high level of professionalism while providing administrative support to senior executives, management and employees

Expertise includes corporate project management, operational and process improvements

Competently coordinate many responsibilities simultaneously for numerous individuals with a high level of professionalism to ensure short and long-term goals are achieved

Confident interpersonal abilities enable effective communication

Recognize the importance of maintaining confidentiality and discretion

Proficient in Microsoft Office and able to expertly create organizational charts, spreadsheets, correspondence, presentations and proposals

EMPLOYMENT HISTORY

COGENT POWER INC. Temp Work (May 2017-October)

ADMINISTRATIVE ASSISTANT/RECEPTION

Answer all incoming calls and direct as required to the appropriate person or department using Meridian 1250 Console

Manage and distribute all incoming mail

Greet and direct all visitors, Prepare visitor and contractor badges and monitors and presentations

Prepare Lobby Presentation monitor messages as requested (Welcome, events, etc)

Communicate with Help Desk pertaining to printer / copier issues and ensure timely follow up by Xerox technicians

Perform other duties and responsibilities as directed by management

Order Company supplies for fleet of printer / copiers to ensure adequate supplies are maintained to meet demand

Order Office Services and Facility related supplies from Staples and other vendors as required, ensuring cost and inventory effectiveness

Manage all courrier related packages and correspondence with various external contractors

CBRE INC – COMMERCIAL REAL ESTATE COMPANY Temp Work (April 2016-September 2016)

BUSINESS ANALYST – DATA ENTRY ASSOCIATE

Prepared source data for computer entry by compiling and sorting information

Processed customer and account source documents by reviewing data for deficiencies; resolving discrepancies

Entered customer and company account data by inputting alphabetic and numeric information

Verified data by reviewing, correcting, deleting, or reentering data; purging files to eliminate duplication of data

Assisted Management with the creation of powerpoint, excel and word documents

BELL CANADA, Toronto, ON

SUPPORT & SOLUTION DELIVERY CONSULTANT - WHOLESALE MARKET (February 2005 – January 2015)

Worked cooperatively as a change agent to carry out corporate strategic initiatives to ensure customer satisfaction, effective business operations and workforce efficiencies

Independently and cross-functionally performed a variety of administrative functions to ensure optimal functioning of the business unit

Drafted accurate and effective communications and participated in conference calls with consumer and business units to provide project status updates

Analyzed the impacts of system changes and new product launches, provided detailed reports to management; designed and executed implementation plans for team members

Initiated and drove process improvement opportunities related to order issuance, billing and account management

BELL CANADA, Toronto, ON

ADMINISTRATIVE ASSISTANT & SUPPORT (April 1993 – January 2005)

Managed Director’s daily calendar and coordinated travel arrangements for the senior management team, including flights, accommodations, local transportation and meals, prepared detailed travel agendas

Managed and fielded internal and external communications, composed letters, correspondence, spreadsheets, presentations and reports for executive team members

Screened telephone calls, visitors and mail to determine priority and maintained a tracking system to ensure timely follow up

Maintained accurate and updated district personnel files

Input payroll information for the organization utilizing SAP system while maintaining a high level of confidentiality

Prepared and processed a high volume of expense reports for management team, ensuring submitted expenses were legitimate, acceptable and within budget

Scheduled weekly and quarterly meetings, executive town halls and prepared agenda outlines

PROFESSIONAL CERTIFICATION

COPC – Customer Operations Performance Certified – 2007

EDUCATION

SOCIAL SCIENCES, JOHN ABBOTT COLLEGE, MONTREAL QUEBEC

PERSONAL

VOLUNTEER AT OAKVILLE TRAFALGAR HOSPITAL – MEDITECH & HHS SOFTWARE EXPERIENCE - MAIN RECEPTION AREA

References Available Upon Request

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