Wheeler J. Marissa

**** *. ******** ***** ****: 816-***-****

Kansas City, Missouri 64116 Email:: ac7udc@r.postjobfree.com

SUMMARY

I’m an accomplished Processing Specialist with years of demonstrated customer service within highly competitive industry. Proven extensive marketing, financial and operational experience which includes document processing, record keeping, and preparing physical items for processing on capture devices. Additional skills include data perfection\ data entry on deposit transactions that require correction, filing\ retrieving items, and balancing tasks. I have a strong ability to quickly establish genuine rapport with customers, as well as, fellow associates. Gaining extensive familiarity with diverse cultures, with a “Can Do” enthusiastic personality. Having the skill set to quickly map out client’s needs, recommending appropriate solutions, and delivering bottom line results.

PROFESSIONAL EXPERIENCE

U.S. Bank, North Kansas City, MO.

Deposit Processing Specialist (7/ 2017- Present)

●Major responsibility preparing deposits, balancing customer accounts, cash handling, 10key by touch (9,500+KPH) High accuracy, and data entry.

●Obtained accurate information and communicated it to the business with detailed transactions, collected, and posted metrics.

●Secondary/Back-Up Supervisor, working well with co-workers in a Fast Paced and Large workload environment.

Applebee’s Bar and Grill, Lee’s Summit, MO.

Host/ Head Server (6/ 2012- 7/2017)

●Train new waiters and floor staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols.

●Monitor dining room to ensure optimal guest experiences

●Work with individual server to improve performance.

●Answer customer inquiries and resolve issues promptly.

●Schedule wait and floor staff, approve time off, and network loads as needed

Quik Trip, North Kansas City, MO.

Cashier/ Clerk (5/2017– 3/2018)

●Provided each gas station customer with the highest levels of service and satisfaction at all times.

●Regularly communicated with vendors, and assisted with restocking shelving and product displays.

●Checked and balanced daily sales report.

●Operate POS cash register to manage cash, credit, and debit card transactions for sold items.

●Sweep, mop, dust, remove trash inside and outside, cleaned and disinfect restroom.

●Executed inventory and stocking of goods and merchandise inside the store.

Red Lobster, Joplin, MO.

Host/ Server (1/2016 - 6/2016)

●Assisted guests with making menu choices is an informative and helpful fashions.

●Appropriately suggested additional items to customers to increase restaurant sales.

●Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.

●Regularly checked on guests to ensure satisfaction with each food course and beverages.

●Consistently adhered to quality expectations and standards.

●Routinely cleaned table linens, table settings, glassware, windowsills, carpets, coasters, floors, storage areas, and service refrigerators.

EDUCATION

Lee’s Summit North High School, Lee’s Summit, MO.

Missouri Southern State University, Joplin, MO. (1 years, undeclared major)

Reference Available Upon Request