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Customer Service Engineer

Location:
Cleveland, Ohio, United States
Salary:
20.00
Posted:
December 01, 2018

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Resume:

Larry Griffin II

**** **** **** ******

Cleveland, Ohio 44105

216-***-****

ac7ud8@r.postjobfree.com

EDUCATION

Network Administration

October 2003 – June 2004

Heald College, Honolulu, Hawaii

GPA 3.5/4.0

Studies focused on application development, IT project management, multimedia design, technical planning, and business case analyses. Created working prototypes for numerous website projects and desktop applications.

Cryptographic Engineer, Electronic Communication

April 1997 – October 1999

Secure Communications School, San Antonio, Texas GPA 3.8/4.0

Specialized in Human Interface Design and Computer Networking areas. Contributed to team projects, to create simulated real-world applications. Served as Teaching Assistant for the introductory programming class, responsible for assignment grading, class review sessions, and one-on-one student meetings.

EXPERIENCE

Smartsource

Customer hardware migration that can install new workstation related hardware.

Desktops, Laptops, Monitors, Tablets and Printers

Able to lift 50lbs without an issue, be technically sound and have terrific customer service skills.

Skills:

Ability to comprehend industry standard network connectivity, navigation, and software installation

Background supporting Windows based platforms (Windows 7 & Windows 10)

Must have a background deploying desktops, laptops, printers and monitors

Must be able to lift a minimum of 50lbs without any restriction

Very flexible hours and have no restrictions when it comes to time onsite

Excellent personality and customer service skill

Advantage Resourcing 3-2017 to3-2018 HP

Support printer programs to sustain development and production site administration tasks.

Provide site administration support assist the production office in managing material and personnel resources at the primary and backup locations.

Oversight of the operational and technical support teams at all Ohio locations.

The task includes planning, monitoring, reporting, and directing routine activities performed to sustain production system and operational support.

Sterling (3/2014 – 5/2015) Direct contract

Supporting business clients in their use of desktop laptop and mobile technology by managing the people, process and technology involved. Providing first- third level service desk support; responsible for delivery of quality technical support for all desktop, laptop, and mobile devices, including troubleshooting, device deployment and repairs, software installations and upgrades, and user support training.

• Windows System Administration knowledge and experience

• Basic networking knowledge (Physical /Logical) Router, and switches

• Citrix – HP Desktop Director, VSPHERE Client

• Windows 7

• IP Phones – Cisco

• Symantec Netbackup – Daily tape backups with Cintas

• Comptia- A Plus

Randstad (10/2013– 1/2014) Contract New York Life Insurance

• Setup, maintain and troubleshoot Microsoft Windows OS desktop and laptop computers.

• The building of desktops, laptops.

• Deployment of Company desktops, laptops.

• Install and configure software.

• Set up and configure printers, scanners, and other peripherals.

• Document issues and resolutions using the help desk ticketing system (BMC Remedy).

• Maintain inventory of all hardware and software resources and parts (BMC Remedy).

• Maintain excellent communication with all end users and other members of the technology department.

• Use knowledge base to resolve request and problems and first contact.

• Where applicable, suggest additions and corrections to the Help Desk Knowledge

• Will work closely with peers to resolve end user issues.

• Work with outside vendors as needed.

• Execute other assigned tasks that have been delegated

Integrated Strategies & Support, Inc. (10/ 2013) Contract Arrow Electronics

Deploying a computer for a fortune five hundred company. Ensuring connectivity and software applications are configured for each and every client. Storing equipment for asset tag management and disposal.

Abbtech (07/ 2013) Contract Kuehne + Nagel Brokerage Firm

XP to Windows Seven Upgrade deployment project for servicing/deploying computer equipment. Utilizing data and settings migration, imaging, application installation, and technologies. Follow verbal and written instructions and scripts. Certification in various hardware platforms for servicing hardware issues.

Smartsource (06/ 2013) Contract Huntington Bank

Windows Seven Workstation deployment and inventory for a financial institution.

Bidpal Seasonal Tech Lead (02/ 2013- 06/2013) Contract Catholic Charities

Working with Area Directors and Event Managers in a specified region, ensuring strong venue relationships. Conduct site surveys with event management team, venue contacts, and customers in the specified region. Manage the planning, setup, and installation of networks for events. Maintain procedure compliance. Take delivery at venue, setup, test, and maintain equipment for events. Manage teams of technicians during the setup, operation, and shutdown of WiFi events. Document the WLAN's architecture, design, and layout, including protocols, standards, and configuration. Maintain operating systems and supporting software or applications associated with cellular and WLAN operations. Monitor cellular and WLAN performance and troubleshoot problem areas as needed. Install access points in designated locations; inspect connectivity and signal strength where required.

Electro Mechanical Assembly Codonics (1/2013 – 2/2013) Contract

Electro-Mechanical assembly and testing of printer products in the clean environment by following assembly instructions. Use technical equipment such as custom gages and fixtures, hand torque tools, and precision measuring equipment, densitometers, eye loops, and light boxes. Install and test printer software and run test prints. Complete activity logs and all appropriate documentation. Use computers for testing. Troubleshoot reoccurring problems. Train other associates in assembly & test processes /procedures. Any and other duties as required. Attendance is an essential function of the job.

POS Installation Technician Tech USA (11/ 2012) Contract Charming Charley's

Unbox and install POS equipment including a Register, Scanner, Printer, and Monitor. Follow script to set up and turn on piece of equipment

Junior Technician Cogliano and Sullivan (10/2012– 10/ 2012) Contract Phillips

Collect and gather make, model, serial, user, location for computers, monitors, docking solutions, tablets, company-owned smartphones and their dock, etc.

Help Desk Analyst Campuseai (7/ 2012– 9/ 2012) Contract Various Colleges

Provide friendly, courteous, and quality support to all users. Strive to meet or exceed all SLA goals. Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems - Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (ie software, hardware and client specific applications). Document customer requests in the appropriate call tracking system. Route tickets accurately to second level support when needed. Stay current on and adhere to established policies, procedures, and documentation.

Cell Phone Technician Collinwood (5/ 2012 – 7/ 2012) Resigned

Repair, wipe, program, backup, and activate cellular phones for a small company. Take payments for bills and set up new phones for sale. Stock shelves with new merchandise for sale.

POS Installation Tech (3/ 2012 – 4/ 2012) Contract Wal-Mart

POS system replacement project report on site and verify the register numbers to upgrade. Move the system units to the location that they will be installed. Remove the verified register to company’s storage facility.

On Call PC Tech Contingent (1/ 2012 – 2/ 2012) Contract Various Companies

Install cable, wireless systems, server/desktop OS and applications and other common networking technologies. Telephony moves, additions and changes to PBX systems.

PC Technician (10/ 2011 – 11/2011 Contract Wells Fargo

Scripted email migration for a financial group. Windows XP migration to Seven with application installation when needed.

Skills

A/S 400

Oracle

Microsoft Windows® operating systems from 95 to Ten

Citrix

Windows Vista/XP

Windows Server 08

Windows NT Server

Exchange Server

OS2 Warp

Mac OS

Norton Ghost

Symantec

Norton

McAfee

Live One Care

TCP/IP

ISO/OSI

Ethernet

FDDI

VPN

VCN

Remote Software

IBM Tivoli

VMware

HP Desktop Director

Lotus Notes

Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®), Microsoft Project, and Microsoft FrontPage®.

Switches

Wireless Routers

PBX

Network Printers

Certifications

A Plus Certification

Specialist for Verizon Cellular

Systems Support

Blackberry\ BBAC

Air Cards\ XP Cards

Iphones



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