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Customer Service Manager

Troy, Illinois, United States
November 30, 2018

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Terry Ball

*** ********* **.

Troy, Il. *****



Operations and Supply Chain Management

Talented professional with extensive accomplishments leading operations, logistics, and project management initiatives. Strong strategic planner, problem solver, and persuasive leader. Committed to managing operations and projects flawlessly while consistently delivering desired results and contributing to revenue producing activities.

Core competencies include logistics management, multi-site operations, production planning, capacity planning, warehousing, distribution, budgeting, forecasting, and trend analysis. Professional Experience

Branding Iron Holdings, Sauget, Il - Master Production Planner Feb 2013 - Sep 2018

Developed and implemented a single corporate production and distribution plan across three separate and formerly independent manufacturing companies producing ground beef products for chain, institutional, and retail customers. All three entities evolved from a Make-To-Order environment to a Make-To Plan environment. Developed corporate wide inventory planning targets, lead time rules, and implemented enterprise wide Forecasting and ERP system (ROSS). Developed minimum run quantities and efficient run quantities (Max/EOQ) for all items. Developed and maintained MPS and MRP systems. Developed system wide capacity plans for all facilities and individual production lines and developed associated build plans for seasonal items constrained by straight time capacity based on agreed upon available days and daily planning rates. Supervised three independent Production Schedulers who maintained inventory for over 800 items and $400 million in annual sales. Ralston Foods, St. Louis, Mo - Senior Demand Planner Oct 1989 - Oct 2012

Developed production plans for over 125 Brands across 37 different products and distribution plans for over 2,500 SKU’s managing $50 million in finished goods assets, resulting in total annual sales in excess of $600 million. Coordinated production schedules for three manufacturing facilities and two co-manufacturers. Developed budget planning models as well as short and long range capacity plans. Established inventory planning parameters to successfully support fill rate goals and turn initiatives. Managed inventories and placement of product across five warehouses nationwide. Coordinated volume estimates from Sales and reviewed forecasts with Marketing to reconcile the aggregate planning number. ERP systems used were both Manugistics and JD Edwards E1. Ralston Foods, Davenport, Ia - Warehouse Manager

Oct 1987 - Oct 1989

Managed a 450,000 square foot warehouse operation, which shipped and received 120+ truckloads and 10+ rail loads per day. Controlled 800+ SKU’s averaging four inventory turns per month. Directly supervised 56 hourly and seven salaried employees. Ralston Foods, Davenport, Ia - Order Planning Manager Oct 1986 - Oct 1987

Scheduled production for Ralston Purina’s largest production facility, encompassing four separate production units (dry pet foods, pet treats, canned pet foods, and human cereal) producing in excess of 1,500 tons of finished goods daily. Directly supervised three customer service clerks. EDUCATION

St. Ambrose University, Davenport, Ia - Master of Business Administration 1985 - 1987

Western Illinois University, Macomb, Il - Bachelor of Business in Production Operations Management

1982 - 1984

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