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Customer Service Manager

Location:
Elkton, MD
Posted:
December 03, 2018

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Resume:

Veasna Soy

*** * *** ******, ************ PA ****6 562-***-**** ac7u5b@r.postjobfree.com

SUMMARY

Ten years progressively responsible experience in Billing, Accounts Receivable, Accounts Payable and Collections.

Proficient in Word, Excel, Outlook, Adobe, American Contractor, Maxwell System, EAS. In addition, excellent customer service skills, cash handling and multi-line phones.

PROFESSIONAL EXPERIENCE

February 2017 - Present, Radian Group (Mortgage Insurance) Philadelphia, PA – Is a credit enhancement company, offering mortgage insurance.

Premium Processing

Responsible for accurately applying premium payments received for all Certificates.

Ensure that lender certificates and dollars are entered correctly.

Perform cross-checks to ensure quality of data entered.

Run exception reports to reviews errors, taking appropriate action on errors and matching paperwork.

Research, resolves and responds to misapplication of premiums and payments.

Monitor workflow in EWS and enter data into database to meet deadlines associated with payment processing and research to ensure daily goals are met.

Post premiums daily base on departmental guidelines.

August 2011 – October 2016, Mcgarrybowen (Advertising) New York, NY - Global Advertising Agency with expertise in all marketing disciplines. Delivers creativity, innovation, strategy, production and digital.

Senior Billing Analyst

Support Account Director in Financial aspects of Client Accounting. Responsibilities include Invoicing, Ensuring Adherence to Contracts Billing Policies, Collections, AR Management, WIP, Reconciliations, Audits and Reporting.

Processed company’s entire Fee Billing based on clients signed scope of work and master contracts.

Ensured Billing is performed in compliance with client contracts, identify discrepancies and work with upper management to resolved disputes in a timely manner.

Established proactive working relationships with client personnel responsible for invoice approvals and payments.

Oversee the AR Collections for account’s entire project and revenue billing.

Regularly reviewed inventory to ensured timely internal trafficking and billing for all projects.

Created, edited, and interpreted reports from both excel and EAS data systems.

Communicated with Client Finance, Account Services and Business Managers to facilitate all open jobs are within budget and financially on track.

Created client facing invoice packages that include full substantiation of all third party costs for clients as well as retained accurate records for auditing purposes.

Issued invoices based upon estimate at the onset of a project and a reconciliation invoice upon completion.

Monitored and billed production jobs per client contracts.

Trained and assisted manager with new employees.

Assisted manager to develop, implement and maintain systems, procedures and policies.

June 2006 – August 2011, CSI Electrical Contractors, Inc. (Electrical Company) Santa Fe Springs, CA - Full-service California based Electrical Construction firm. Industry includes, Aerospace, Commercial, Biotech/Pharmaceutical, Education, Healthcare, Industrial and Hospitality.

Accounts Payable/Subcontracts Administrator

Processed full-cycle AP. Responsible for timely reviewing and processing of payables to ensured deadlines were met.

Managed the accurate and timely processing of up to 2,000 invoices ($3-5M) per month, purchase orders, credit memos and payment transactions accurately.

Processed additional invoices monthly for Verizon Wireless ($20-25k), Home Depot ($25-30k), Tools, Vehicles, FedEx, Office Supplies, Maintenances, Rentals and overhead invoices.

Scanned and routed invoices for approval; maintained and approved workflow daily.

Reviewed W9 and set up new vendors in accordance with company’s policy.

Determined and entered payments on accounts and cut checks weekly.

Insured the company is provided with right documentations for worker’s compensation, waivers of subrogation, and general liability insurance to prevent CSI liability.

Record keeping of Preliminary notices, releases and contracts; generated contracts for jobs in accordance with company’s policies and regulations.

Interacted closely with electricians, project managers, superintends, and managements.

Handled the processing, distribution, accuracy verification and maintenance of invoices. Interact extensively with vendors, suppliers and subcontractors to resolved payment and billing issues, releases, preliminary notices, contacts, and insurances.

Reconciled vendor statements.

June 2002 – June 2006, First City Credit Union (Banking) Lakewood, CA

Teller/Lead Teller Performed teller transactions in the areas of checking, saving deposits and withdrawals. Balanced assigned cash drawer, identified opportunities for cross-selling of bank products and service. Provided highly personalized service that built and strengthened customer’s relation.

EDUCATION

Long Beach City College, Long Beach, CA - Associate of Arts Degree, Certificate in Travel and Tourism



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