Area of Focus: Network Infrastructure

Qualifications Profile

Innovative, technically inclined, and multifaceted professional, with broad-based experience in managing company network; complemented with strong knowledge of single and multimode fiber cables and various connector types, as well as environmental systems which include VESDA, FM200, HVAC, fire system, and water leak detect. Adept at managing daily operations within the assigned area while monitoring system to provide first-rate services. Armed with exceptional skills in building strong relationships with cross-functional teams to effectively resolve complex issues toward the attainment of business initiatives.

Areas of Expertise

Network Configuration Hardware and Software Installation System Troubleshooting and Maintenance

Conflict Resolution Connection Monitoring Operations Management

Relevant Experience

Toyota Financial Services Plano, TX

Design and Engineer Network Network Infrastructure Engineer, ZeroChaos 2014–2018

Serve as member of team, responsible for managing 30 DSSO and dealer financial facilities, 2 data centers, and 3 service centers throughout Puerto Rico and the United States (US).

Take part in coordinating network refresh project to upgrade unsupported end of life products, while rendering support to various cities by initiating several new technologies including Opengear.

Contribute in decommissioning data center within Phoenix, Arizona and provide assistance in migrating into new location within Chandler, Arizona.

Carry out diverse functions such as upgrading all user switches across service centers.

Play key role in building new network facilities within the new head quarter.

BT Americas El Segundo, CA; Manhattan, NY; Downtown Los Angeles, CA

Field Network Engineer 2007–2014

Customer Support Analyst 2005–2007

Monitored trouble tickets relevant to Cisco routers support, Frame Relay, multiprotocol label switching (MPLS), X.25, dial-up, and DIA.

Managed operations within customer sites, in collaboration with six helpdesk technicians.

Handled the assignment of tickets to engineers and second level technicians.

Provided updates to customers regarding the progress of trouble tickets, while sending notification for system outages and conducting first-level troubleshooting.

Prepared schedule of maintenance and support for the local telecommunication company (TELCO).

Made use of telecom and data twisted pair cables and terminations in line with industry standard color code and DS3 cabling.

Notable Accomplishment:

Earned promotion as field engineer, accountable for maintaining operations within data center across New York in 2007 and received assignment back to Los Angeles in 2008 to handle the LA NOC to organize new installations, resolve disconnection, and perform troubleshooting, while providing high level of support in utilizing Cisco, Juniper, Nortel, and Fujitsu products.

Earlier Position Held:

Cargo Service Center Los Angeles, CA

Association Management Specialist (AMS) Junior Network Administrator 2001–2006

Other Experience

Cargo Service Center Los Angeles, CA

Export Cargo Agent 2000–2001

Warehouse Agent 2000

Education

Bachelor of Science in Network and Communications Program, DeVry University Long Beach, CA

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