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Customer Service Assistant

Location:
Katy, Texas, United States
Salary:
18.00
Posted:
December 03, 2018

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Resume:

Jaweria Ali

***** * **** **** *****

Houston, TX 77084

Tel: 551-***-****

E-mail: ac7u4m@r.postjobfree.com

OBJECTIVE

An accounting, English teaching, customer service, or Computer related positions that will allow me to build on my academic and employment backgrounds and provide opportunities for professional growth and development.

SUMMARY OF QUALIFICATION

Associate in Accounting. Experienced with Help Desk Support, Business Management, Customer Service, and Teaching.

EDUCATION

University of SUNY Albany September 2017-Present

Albany, New York

Bachelors in Information Science

Hudson Valley Community College August 2006 - May 2008 Troy, New York

Associate of Science in Accounting

Shenendehowa High School October 2002 - June 2006

Clifton Park, New York

High School Diploma

Professional Trainings:

Has completed the Oracle Fusion HCM (Core HR, Benefits and Payroll Elements)

Oracle SQL Developer

H&R block payroll tax filling

QA/BA

WORK EXPERIENCE

Quality Analyst Tester (Professional Syndicate) December 2017 – July 2018

Involved as implementation tester for Core HR, Benefits and payroll modules in Blue Apran.

Roles & Responsibilities:

Build and Test Cases for Core HR and Fusion Benefits

Worked on departments, jobs, positions and assign them to business units

Worked on legal entity and assign business unit to legal entity

Element Input Values load.

Element Eligibility Profiles load using Payroll Batch loader.

Tested HCM Extracts to integrate the ADP payroll system.

Tested BI publisher reports

Help Desk Support (SUNY ALBANY UNIVERSITY)

Handled Situations like password issues, changing of User Id, Install Software, and troubleshooting of internet issues. March 2014 – February 2017

All Language Translation. December 2015 - Present

Translated English to Urdu, and Hindi languages in high, middle, and elementary schools, medical offices, and Senior Citizens nursing homes.

CVS Pharmacy. (Cashier Desk, Technician) May 2014 – January 2017

Duties includes organizing shelves, handle register, checkouts, answer phone calls, refill shelves, money grams, refunds, hand medications to customers.

Teaching Assistant at University of Albany. January 2013 - May 2013

Volunteered in teaching Information Science Class, Preparing of class presentation.

Worked with Saeed Siddiqui, CPA (Certified Public Accounting) March 2010 – June 2013

Data entries in QuickBooks, organized documents, billings, business supplies.

Dental Care. June 2007- Sept 2010

Assistant to Dentist

Helped in cavity cleaning, gums surgery, developed x-rays, making appointments for the patients, arrangements of patient’s files, teeth expression, arrangements of tools, sterilizing tools, denture expression, communicating with the patients, and answering phone calls.

HONORS

President’s list (2 Quarters)

Dean’s list (1 Quarter)

Basic COMPUTER SKILLS

Peachtree

Quick Books

MS Word

MS Excel

MS Power Point

LANGUAGE SKILLS

Fluent in English and Hindi



Contact this candidate