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Customer Service Manager

Location:
Safety Harbor, Florida, United States
Posted:
December 03, 2018

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Resume:

Kenneth Zarnoch

Safety Harbor, Florida *****

ac7u10@r.postjobfree.com

727-***-****

OBJECTIVE To obtain employment in an environment where my management, inventory control and Management, customer service, and food and liquor services skills will be utilized in a Challenging, professional position.

SKILLS Restaurant, nite club, and bar management, food and beverage inventory management, cost control management, employee scheduling, employee hiring and training, nite club promotions, concert bookings and marketing, manager training and development, advertising and promoting of special events, P and L statements, as well as financial statements.

Experience Applebee’s/ NRP March 1999 – June 2018

General Manager, Kitchen Manager, Assistant Manager

Duties included food and beverage inventory management, liquor inventory management, weekly P and L statements, employee scheduling management, FOH and BOH management, promoting and marketing of special events, promoting of in-store specials, customer service, managing employee relations, manage and maintain employee files, employee training, process weekly food and liquor orders, shift management, manage labor costs, maintain interior and exterior building cleanliness and safety, adherence to all local and state food safety regulations, as well as other duties.

Stampede Nite Club April 1997 – March 1999

General Manager

Duties included liquor ordering and inventory, employee hiring and training, employee scheduling, booking and promotions of concerts and special events, marketing, labor cost control, concert riders and assist in set up of lighting and sound equipment, customer service, safety and security control, bank deposit drops, cash management, create and promote in-house specials and events, hydraulic bull-riding safety management, as well as other duties.

EDUCATION Hillsborough Community College 1979 – 1983

Associates in Science Hotel and Restaurant Management

Highland High School, Blackwood, New Jersey 1976 – 1978

Kwajalein High School, Kwajalein, Marshall Islands 1974 – 1976

ACCOMPLISHMENTS Rolled out new Show Tenders bar system while Bar Manager at Citrus Park Applebee’s, Manager at managers corporate training store for 5 years at Park Place Applebee’s, while KM at Stadium Applebee’s ($4.5 million store) rolled out baked pasta bowl and pita pizza test (1 of 10 stores of 1300 to test), store sales at each Applebee’s location varied from $3 to $4.5 million, created and developed the Gobble Wobble promotion concept at Safety Harbor Applebee’s now used companywide.

Excellent References available upon request

Kenneth Zarnoch

Safety Harbor, Florida 34695

ac7u10@r.postjobfree.com

727-***-****

OBJECTIVE To obtain employment in an environment where my management, inventory control and Management, customer service, and food and liquor services skills will be utilized in a Challenging, professional position.

SKILLS Restaurant, nite club, and bar management, food and beverage inventory management, cost control management, employee scheduling, employee hiring and training, nite club promotions, concert bookings and marketing, manager training and development, advertising and promoting of special events, P and L statements, as well as financial statements.

Experience Applebee’s/ NRP March 1999 – June 2018

General Manager, Kitchen Manager, Assistant Manager

Duties included food and beverage inventory management, liquor inventory management, weekly P and L statements, employee scheduling management, FOH and BOH management, promoting and marketing of special events, promoting of in-store specials, customer service, managing employee relations, manage and maintain employee files, employee training, process weekly food and liquor orders, shift management, manage labor costs, maintain interior and exterior building cleanliness and safety, adherence to all local and state food safety regulations, as well as other duties.

Stampede Nite Club April 1997 – March 1999

General Manager

Duties included liquor ordering and inventory, employee hiring and training, employee scheduling, booking and promotions of concerts and special events, marketing, labor cost control, concert riders and assist in set up of lighting and sound equipment, customer service, safety and security control, bank deposit drops, cash management, create and promote in-house specials and events, hydraulic bull-riding safety management, as well as other duties.

EDUCATION Hillsborough Community College 1979 – 1983

Associates in Science Hotel and Restaurant Management

Highland High School, Blackwood, New Jersey 1976 – 1978

Kwajalein High School, Kwajalein, Marshall Islands 1974 – 1976

ACCOMPLISHMENTS Rolled out new Show Tenders bar system while Bar Manager at Citrus Park Applebee’s, Manager at managers corporate training store for 5 years at Park Place Applebee’s, while KM at Stadium Applebee’s ($4.5 million store) rolled out baked pasta bowl and pita pizza test (1 of 10 stores of 1300 to test), store sales at each Applebee’s location varied from $3 to $4.5 million, created and developed the Gobble Wobble promotion concept at Safety Harbor Applebee’s now used companywide.

Excellent References available upon request



Contact this candidate