Missouri City (Houston, TX area) 832-***-**** ac7u0i@r.postjobfree.com

KEVIN CHOU

OBJECTIVE

Benefit your organization with my unique combination of internal communications, marketing, change management, and technical writing expertise. With enthusiasm and great interpersonal skills, produce with a sense of urgency. Experienced in the oil and gas, software, finance, and IT sectors.

TOOLS AND SKILLS

TECHNICAL WRITING AND EDITING: Robohelp, FrameMaker, XMetal Author, Madcap Flare, Adobe Acrobat, MS Office 365, MS Word, Agile methodologies, working knowledge of SDLC (Software Development Lifecyle), SaaS, cloud software, smart phone application documentation (iOS and Android), hardware technical writing experience, data analytics, big data

MARKUP LANGUAGES: DITA XML, HTML, CSS, JavaHelp

GRAPHIC DESIGN: Adobe Photoshop, Camtasia (video capturing and editing), SnagIt (screen capture)

WEBSITE DESIGN: SharePoint, Dreamweaver

CHANGE MANAGEMENT COMMUNICATIONS: Constant Contact, Litmus (mobile email testing suite), developing course training materials

WORK HISTORY

CONTRACT IT TECHNICAL WRITER/INTERNAL COMMUNICATIONS ADVISOR – DXC (THROUGH INSIGHT GLOBAL) – HOUSTON, TX

February 2018 – Present

Document and provide internal communications about cloud server infrastructure and portals

Provide timely and accurate technical documentation and support for the cloud services team

Create, migrate, and update SharePoint sites

Contribute to quality assurance team and project management

Documented server data analytics

Use SharePoint sites for training and service management purposes

CONTRACT TECHNICAL WRITER (IT APPLICATIONS ANALYST) BAKER HUGHES, A GE COMPANY (THROUGH MILLENNIUM SOFTWARE) SUGAR LAND, TX

October 2017 – February 2018

Provide technical writing expertise to the digital transformation IT operations organization (Baker Hughes, a GE Company)

Developed from scratch a user manual and training materials for the rollout of a new truck treating online application

Learned more about change management in the context of a major IT implementation

Played a critical role by recording feedback from user acceptance testing

Documented truck treating app (data analytics app)

Learned about big data and data analytics through documentation of the truck treating app

Deliverables: user manuals, training materials (train-the-trainer)

SENIOR TECHNICAL WRITER HEWLETT PACKARD ENTERPRISE (THROUGH AESBUS COMPANY HOUSTON, TX

February 2017 – July 2017

Provided consulting services for Hewlett Packard Enterprise

Created and edit documentation using structured authoring practices

Developed documentation for HPE’s new generation of servers

Created server hardware product data sheets

Worked with data lake to produce hardware server documentation

Deliverables: server configuration guide, server maintenance and service guides, software troubleshooting guides, FAQ guides, API guides for server control and troubleshooting

IT PROCESS SPECIALIST (COMMS) HOUSTON METHODIST HOSPITAL HOUSTON, TX

September 2015 – August 2016

Gathered information and worked with stakeholders to send out critical informative emails to targeted internal and external audiences about new software and program rollouts

Contributed to one of Houston Methodist’s biggest IT initiatives (Epic electronic medical records software) by documenting installation and configuration for iOS for external and internal audiences

From scratch, created a suite of mobile-friendly email templates

Increased employee awareness about IT initiatives by driving and assisting in communication campaigns

Create and develop software product sheets

Deliverables: FAQs, quick start guides, software configuration, user guides, email announcements, website updates, installation and configuration guides, two-factor authentication (mobile app security), troubleshooting

NOVOS TECHNICAL EDITOR NATIONAL OILWELL VARCO HOUSTON, TX

March 2013 – July 2015

Edited and wrote documentation to support NOVOS automated drilling operating system

Effectively managed senior technical writing team through technical editing, coaching, and task assignment

Wrote a style guide that also governed team standard operating procedures

Developed a CSS solution that automatically dictated the look-and-feel of every document generated (added consistency and branding)

Maintained a document repository housing all documentation for easy access

Pulled and authored documentation from a data lake

Earned a team lead role during last six months of job

Create and develop oil field equipment product sheets

Deliverables: style guides, APIs, SDKs, drilling simulator setup and user guide, installation and commissioning software guides, software security (secure Linux), standard operating procedures, onboarding documentation, troubleshooting documentation

PRINCIPAL TECHNICAL WRITER SEMPCHECK SERVICES HOUSTON, TX

May 2012 – October 2012

Filled a void by creating a documentation system

Helped to educate users of the ELibrary offshore rig documentation system (upload and store SEMS documentation)

Deliverables: style guide, functional specifications, user guides, configuration guides

INFORMATION DESIGNER II (TECHNICAL WRITER) PROS PRICING HOUSTON, TX

January 2012 – May 2012

Developed product highlight videos featuring company leaders and innovators

Created and edited B2B pricing software documentation in a wiki-like online community portal

Enhanced the learning experience of the community portal by providing better organization and navigation components

Incorporated frequently asked questions to community portal to provide better learning experience

Deliverables: user guides (on Wiki), troubleshooting

PRINCIPAL TECHNICAL WRITER US DATAWORKS SUGAR LAND, TX

December 2008 – January 2012

Increased employee engagement and streamlined HR processes by creating a corporate intranet site

Improved branding and helped to drive more traffic to corporate website through website redesign and maintenance

Created a documentation build system that created the entire documentation set with the build of the software product

Helped with career development by supervising summer interns (three summers in a row)

Piloted a training program that increased employee awareness (produced training PowerPoint presentations)

Authored software product data sheets

Pulled information from data lake for documentation

Deliverables: FAQs, quick start guides, software configuration guides, user guides, SDKs, troubleshooting guides, press releases, corporate website and intranet site

TECHNICAL WRITER/EDITOR AUTO-TROL TECHNOLOGY HOUSTON, TX

October 2006 – October 2008

Enforced writing style and processes by authoring a style guide

Worked in a data lake with documentation artifacts and information

Collaborated with a diverse set of developers and QA professionals

Wrote and edited highly technical documentation in a DITA XML authoring environment (Oracle databases, and in-house configuration management software)

Deliverables: technical style guide, functional specifications, user guides, configuration guides, APIs, SDKs

TECHNICAL WRITER PROFESSIONAL DATASOLUTIONS TEMPLE, TX

January 2005 – September 2006

Improved the accuracy of documentation by visiting customer sites and conducting usability testing on documentation set

Drove a project that resulted in a comprehensive index for documentation set

Authored convenience store accounting software documentation in both online and print formats using RoboHelp

Deliverables: user guides, release notes

EDUCATION

B.A. ENGLISH MINOR IN SOCIOLOGY THE UNIVERSITY OF TEXAS AT AUSTIN

M.A. TECHNICAL COMMUNICATION TEXAS TECH UNIVERSITY

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