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Customer Service Loan

Location:
Chicago, Illinois, United States
Posted:
November 29, 2018

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Resume:

MICHELLE JEFFRIE

**** *. **** *****, *******, IL 60652

Tel: 312-***-**** Email: ac7tzf@r.postjobfree.com

OBJECTIVE:

An experienced Loan Processor pursuing a position in the Chicagoland area. Offering expertise in providing customer, commercial and mortgage loan processing services to clients in determining loan needs and preparing solutions to meet and/or exceed those needs.

PROFESSIONAL EXPERIENCE:

Home Care Provider March 2013 to Present

Covenant Care Chicago, IL

● Performs routine household tasks and provides personal care to patients in their place of residence.

● Assists patients with their prescribed exercises and meal preparation.

● Provides emotional support and mental alertness of patient through conversation and activity. Loan Processor II October 2010 to February 2012

Accountemps Bloomington, MN

● Reviewed and verified loan documents including income, credit, appraisal, title insurance, etc. and ensured information was complete, accurate and complied with underwriting requirements.

● Followed up and communicated with both customers and loan officers to obtain missing or updated documentation in order to process the mortgage loan file in a timely matter. Day Care Provider/Teacher July 2008 to June 2009

God’s Little Angels St Paul, MN

● Implemented a developmentally appropriate curriculum, which reflects observations and goals of individual children.

● Participated actively in teaching through communication, collaboration and curriculum planning. Loan Processor II March 2004 to June 2008

Bremer Bank Lake Elmo, MN

● Originates all types of loans and lines of credit.

● Advocates for customer and acts as a liaison between the loan officer and the customer, when needed, to gather additional information for a decision.

● Identifies and executes cross selling opportunities of products to customers to meet their financial needs while applying internal controls to ensure compliance, integrity, professionalism, quality and timely service delivery. Loan Processor I June 1998 to February 2003

US Bancorp St Paul, MN

● Prepares mortgage loan records, files and correspondence from application through approval.

● Assures compliance with bank, regulatory and investor guidelines and customer service standards.

● Communicates with customers, internal staff, brokers, counsel, title companies, etc. to respond to inquiries, resolve problems and obtain all necessary documentation required for the customer file. EDUCATION:

Certification in Secretarial and Court Reporting 1992 Secretarial Skill Unlimited Chicago, IL



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