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Customer Service Software

Irvine, California, United States
November 29, 2018

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Alir Navid

949-***-**** (mobile)

Irvine, California


Over 29 years of progressive professional experience as a IT Director, Architect, technical manager, developing various Infrastructures and software. Managing complex IT Service environments. In-depth knowledge of the strategic management of various technologies and operating systems such as Linux, UNIX, IOS, Android and Microsoft .Net, Communication technologies. Specialized in systems, software and infrastructure architecture in such as environment as (Local, Hybrid, IAAS, PAAS, SAAS) in AWS targeting backend and mobile applications used in B2B, and IOT. Specialized in compression, BlockChain, ESD, Google G Suit, Twilio, security forensic using DOD, PCI, and CIS protocols. In-addition hands-on experience using Agile risk and project management.

Career Highlights and Success

Discovery of technology trends and tools that are relevant to Company’s needs and goals. Creating and executing our IT vision and strategy, while inspiring the IT team and business partners in execution.

Lead system and Software architecture of a startup 5 people and taking it public in NASDAQ totaling 2800 employees.

Aligning technical architecture and investments with Company’s business objective

Fostering relationships across Company to understand the unique needs and challenges of our different business units

Leading the IT functional areas: Applications including enterprise applications, IT operations, IT infrastructure, network security and end users support services.

Developed IT infrastructure, communication strategy based on current and future needs.

Managing network architecture.

Continuously scope new product developments and ensure all software applications and services including ERP system, CRM, MS Office, IoT, Business Intelligence, etc. are maintained and efficiently implemented.

Drive IT compliance, creating and evangelizing IT policies, procedures. Ensuring standards align with all regulatory requirements and industry best practices. Responsible ITGC as under our SOX environment

Responsible for our workplace disruption plan by preparing and maintaining technical specifications and related documents to secure and prevents systems failure.

Provided recommendations based on solid research for hardware and software purchases. Negotiated pricing with vendors ensuring cost-effective purchasing decisions

Developing and managing the system and software architectures.

Managed Offshore teams, at a time totaling 20 software engineers and administrators.

Architected backend and mobile software targeting B2B and B2C.

Developed BlockChain architecture

Developed Cloud infrastructure strategies and architectures consisting of (Hybrid, PASS, and SASS)

Architected SASS software used mortgage base applications such as Star System in AWS cloud

Highly experienced in matching Internet technologies to business needs

Comprehensive knowledge of essential IT functions including: network infrastructure, storage, servers, databases, cloud computing, disaster recovery, security, telecommunications and vendor management.

Proven experience managing and leading IT teams consisting of onsite resources, contractors, consultants and managed services providers.

Experienced in compliance to relevant data protection regulations (PCI, HIPAA, GDPR, SOC1/2 requirements and controls).

Clear communication, mitigating risks, and using Agile by delegation and easily breaking tasks down so the team can divide and conquer

Managed offshore developers

Full understanding of various existing technologies, processes mythologies such as Agile

Both Hands on and functional management experienced.


AWS cloud, Hybrid, IAAS, PAAS, SAAS


BlockChain architecture, Compression technologies

BEA/Web Logic, .NET, Networking, TCP, MPLS, Avaya CMS

Tomcat, IBM Websphere MQ, TcServer

IOT, MVC, C#, C, VB, Java, AJAX, Open source, C#, C, Ruby, Perl, Java, .Net Framework, IOS, Android, and full stack

Linux, Unix, AIX, Sun OS, IOS, Android, Windows OS

Comprehensive knowledge of:

Open source, MVC, C#, C, Ruby, Perl, Java, .Net Framework, IOS, Android, Active Directory, and full stack.

Demonstrated ability to:

Effectively relate to all levels of the user community.

Vendor management and budgeting

Full IT security management (Desktop, Firewall, Servers, Applications and Network)

A Hands-on team player and leader that motivates and educates other team members.

Set and managed priorities using Agile.

Comprehended complex, technical subjects.

Translated technical language to lay audiences.

Linked and applied complex technologies to business strategies.


Green Path Solution May 2018 - Present

Chief Architect

•Developing universal platform services applications equal to ICLOUD data exchange.

•Developing ERP application for multipoint touch point eCommerce

•Researching and recommending technologies for various aspects of business

•Operating systems performance and tuning

•Implement cloud-based disaster recovery

•Developing systems architect and fault tolerance for Avaya CMS

•Developing SaaS cloud systems architecture for the eCommerce platform

Elfiniti Inc.


January 2014 - April 2018

Leading the technological direction of the E. Inc. a startup developing high compression technologies:

Participate in key decisions as a member of the executive management team

Managing the technical direction, supporting tactical and strategical initiatives

Planning, and developing key performance measurement for developed technologies

Executing operational best practices

Collaborate across business, engineering and product stakeholders to drive

successful technology implementations while maintaining a constant focus on client values.

Development of Block Chain architecture

Developed software architecture for compression used in live stream targeting mobile applications

Providing high-quality technical documentation, and reports,

Align products development with the markets business needs.

Heading the R&D and the architectures.

Managing the overall QA process to ensure high quality, on-time technology deliverable

Developing systems and applications architectures.


Vendor interfacing

Reporting directly to CEO and Board


CTO and Solution Architect


April 2007 – December 2014

Senior Technology Consultant - Primary working on developing software architecture, MVC, and AWS cloud virtualization integration of heterogeneous systems.

Defines Cloud infrastructures, application strategies and Architected

oLead initiatives, deployed infrastructures in Local, Hybrid, IAAS, PAAS

Compared and validated various SAAS options and implemented client migration to SAAS environments.

Designed and developed Twilio application for IVR and Notifications

Managed Data Center Relocations.

Software Architect and senior developer of Star application mortgage management in AWS (PaaS and LaaS) cloud

Strong history of collaborating with creative teams

Deeply familiar with the digital environment

B2B and B2C application architecture and development in VMWare, Amazon Cloud AWS, C#, C, Webservices, Linux, PHP, and Microsoft .NET Framework

Managed offshore development teams

Vendor management

Establishing Operating system patching and security procedures

Data management and governs.

IT Manager

People Support

January 2000 - March 2007 (7 years 2 months) • State: California

Developing initial concepts for client projects and defining project scope, budgets and timelines

Managed over 300 external clients’ application ecommerce’s interfaces

Sharing technology and best practices across our offices Internationally

Impressive technical experience and senior level project delivery experience

Developed business and technical processes and how they’ll support clients’ business

Developed and integrate external application with the in-house call center applications.

Evaluate technical team and set goals.

Devising change management and policies

Developed BI architecture and applications maximizing profit. The developed architecture maintained overall securely management of data quality, usability, availability, consistency in IT and organizations.

Establish DR policies at all IT infrastructure levels

Complete knowledge of QA processes and conventions

Technical and Solution Architect Sept. 1992 – Jan. 2000

The Capital Group Inc. / American Funds Inc.

Primary responsibilities included the Architecture, development of the Capital Group Companies' technology infrastructure and technical architecture including multiple client-server systems for portfolio accounting, trading, settlement and customer service.

Designed and implemented a disaster recovery plan for UNIX systems in a worldwide network.

Managed and maintained Sun Solaris, HP, AIX, Sequent parallel processors applications and database servers in a worldwide network environment.

Managed and integrated UNIX based applications and implemented processes for smooth migrations of financial applications to new UNIX systems.

Designed architecture for call center applications and evaluate software and hardware platforms for the purpose of developing a strategic technology direction for the company.

Implemented and managed eCommerce and Web server platforms.

The designed architecture of corporate Data Warehouse utilizing Oracle, Informatica, and MicroStrategy

Designed single sign-on security subsystem, utilizing secure card.

Architected and managed the implementation of Electronic Software Distribution utilizing Tivoli framework, Netscape Enterprise Server, Oracle on Windows NT 4.0 and HP platforms for the enterprise environment.

Work on the architecture, development, and administration of Gemstone, an Object Orient Database.

Developed financial applications in a UNIX, Oracle, and SYBASE environments for the purpose order processing and currency exchange (forward contracts).

Designed, developed and maintained communication interface between IBM MVS and UNIX systems.

Designed and implemented secure dial-up infrastructure enabling the users to access UNIX systems utilizing TCP/IP over an Asynchronous

Designed and developed SYBASE Open Client and Open Server financial applications such as Trading, Order Entry, Settlement and Trust Operations in an Open System environment.

Participated in developing an enterprise management plan to deal with the human factor in an organization

Worked on the architecture of Storage Area Network (SAN) utilizing Hitachi, EMC Frame and HP subsystem using HP service Guard.


MBA Technology and Finance

Master's Degree

BBA in Management Information System.

Professional Memberships/Awards

Microsoft Developers, AOPA

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