Sign in

Sales Representative Customer Service

Calgary, Alberta, Canada
November 29, 2018

Contact this candidate


Fabrice Rwakabishya

***- * ****** ** ******* AB


Objectives: Looking for a stable and growing company, where I can add my experience and attain professional growth.

Languages: English and French


Convergys Canada Management Inc.

Customer care representative

Edmonton, AB

April 2016- September 2018

-Worked on behalf of AT&T

-Provided information concerning billing issues

-Processed payments

-Reinstated and cancelled service for customers

-Troubleshooting wireless equipment

-Promoted products and offered contracts

-Making follow up calls

-Achieved monthly sales targets

Heart and Stroke Foundation

Call Centre Agent

Edmonton, AB

December 2014- April 2016

- Making Donation Calls

- Recruiting Volunteers

- Setting up pick up appointments

- Updating database

- Making follow up calls

Staples Business Depot

Customer service representative

Toronto, Ontario

January 2010- December 2014

-Resolved customers issues regarding billing and orders

-Taking orders over the phone

-Made crossell and upsell

-Followed up with customers issues

-Trained new associates on how to use systems

-Worked with sales representative across Canada

City Bank Canada

Account receivables representative

Toronto, Ontario

May 2005- December 2007

-Received payments for master cards holders

- Updated customers files

- Approved and declined credit cards applications

- Conducted verifications for customers applications

- Offered credit limit increased for qualified customers.

Education: High School Diploma

References available upon request

Contact this candidate