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Customer Service Desktop Support

Edmonton, Alberta, T6H 2C6, Canada
November 29, 2018

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780-***-**** #105, 10520, 69th Ave, Edmonton.


Customer service-oriented individual with 2+ years of relevant work experience in technical support.

Technical skills

Programming Languages : - C#.NET, VB.NET

RDBMS : - SQL Server 2000/2005, MS Access

Platforms : - Windows XP/Vista/7/8/10, Linux/Ubuntu

Tools : - Adobe Dream Weaver, Photoshop, MS

Office Suite (Word, Excel, Access,

PowerPoint, Outlook)

Wrote SQL statements queries embedded within C# and also performed several database operations.

Experienced in Win Forms application development.

Basic troubleshooting of hardware and peripheral devices. Professional Experience

Order Processor, Shipper/Receiver Aug-2014 to Mar 2018 Samuel Packaging Systems Group, Edmonton

Received and processed incoming and outgoing orders.

Ensure inbound and outgoing shipments were accurate and intact.

Pick customer orders indicated on pick ticket, prepared shipping documents and mailing labels.

Maintained clean, Orderly and safe work environment.

Ensure all work completed in compliance with company protocols. Sales Clerk (Flooring) June 2014 – Aug 2014

RONA Home & Garden, Edmonton, T6J 6X4

Restocking items from the stockroom, rearranging items on the display floor.

Answer customer questions about products in a knowledgeable manner.

Maintain daily reports, tidy areas of the store and reorganize merchandise. 2

Programmer & Desktop Support Mar 2007 to Mar 2009

Kettaneh Construction LTD, Saudi Arabia

Designed and developed a Win form dynamic layered architecture C#.NET application with SQL stored procedures to view, update, and search in SQL 2000 Server.

Debugging and testing developed modules and scripts.

Interacted with the client on regular basis.

Developed various management information reports by using crystal reports.

Designed Database in SQL 2000 and wrote Queries, Stored Procedures, and Triggers etc.

Jr.Visual Basic Programmer Aug 2004 to Aug 2006

Logic Software Solutions, Kerala, India

Worked with senior staff developing new and maintaining existing software using SQL Server, VB.NET and C#. NET.

Performed database designing and developed applications for the support of different business personnel.

Responsible for computer hardware and maintenance. Volunteer Experience

Web Developer Jul 2017 to Present

Sharon Gospel Chapel, Edmonton

Developing web application screens based on the Visual Designs using Adobe Dreamweaver CS5, HTML5, CSS2, and JQuery.

Uploading and Updating files on server.


Diploma in Computer Programming from N.I.I.T, Bangalore, India. 2002 PRE–DEGREE (Commerce) from Mahatma Gandhi University, Kerala, India 1997

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