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Manager Customer Service

Location:
United States
Posted:
November 29, 2018

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Resume:

Gregory Jermaine Benton

**** **** ******

Reidsville, NC 27320

Phone: 336-***-****

Alternate Phone: 336-***-****

Email: ac7tuu@r.postjobfree.com

OBJECTIVE:

My objective is to obtain employment with your company and create a successful future for your establishment and myself.

QUALIFICATIONS

LEADER – Two years of experience managing a staff of 5 employees per shift and 14 in total.

EXPERIENCED – Experience in different settings including restaurants, call centers, retail, and high-paced manufacturing.

I have extensive experience working with computers using Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Windows, RCTIS, SAP, CDC, and various document and inventory software platforms.

I also have experience compiling period reports and other managerial skills.

My manufacturing experience includes extensive work in Quality Control. Testing samples, compiling reports, inspection, and communication with all levels of employees during my time at Bonset. I have extensive experience in using 5S principles, Lean/Six Sigma principles, and handling customer complaints in a ISO 9001 certified manufacturing setting as part of my Quality Control duties. My duties also included using SQL software, giving presentations using MS PowerPoint, and advising the Production Department on Corrective Actions to improve product quality. My time at Bonset also included training as a Quality Engineer which included researching customer claims, improving quality control standards and practices, and testing of customer rejected product as part of root cause analysis procedure.

I also have experience in a manufacturing setting at Procter & Gamble specializing in distribution and warehousing with duties that included unloading and loading trailers using a forklift truck, inventory management using RTCIS and SAP, and maintenance duties that included clearing rack jams and light duty repair on stretch wrapping equipment.

EDUCATION

2015-2017 Attained Associates in Science Degree; Specialized in Engineering Bachelors preparation.

Rockingham Community College, Wentworth, NC.

2001-2002 One year completed, Ohio State University; Columbus, OH

Economics Major

1997-2001 High School Diploma, Reidsville High School; Reidsville, NC

EMPLOYMENT

2018 – Present Quality Control Tech, Bridgestone Aircraft Tire

In this role I am responsible for monitoring Quality throughout the facility. Duties include monitoring Tire curing, validating rejects, approving machinery for use, monitoring and controlling the use of raw materials, calibration of industrial machinery and measuring devices, and any other duties as assigned by QC management.

2010 – 2018 Quality Control Lab/Floor Technician, Bonset America Corporation

8 years as a Quality Control Tech responsible for testing plastic samples, inspecting finished product at the production line as well as in the laboratory. Extensive use of lab equipment, communication with management and employees, and research for customer claims (Root Cause Analysis). In November 2017, I was selected to be a part of a 2 person presentation team that represented Bonset America at the Global Process Improvement Conference in Tokyo, Japan where we presented process improvements implemented at our facility using Lean/Six Sigma principles. Throughout my time at Bonset I have written several One-Point lessons. I strive to be the best at my job and improve processes whenever possible.

2006-2009 Plant Technician, Procter & Gamble

As stated before, my duties included loading and unloading trailers using a forklift truck, inventory management using RTCIS and SAP, and also maintenance duties that included clearing rack jams and light repair of equipment such as stretch wrapping equipment.

2004- 2006 Shift Manager, Fulenwider Enterprises (Taco Bell)

In this position I worked as a manager. My job duties included supervising employees, accounting for money, performing various clerical duties, and opening or closing the store site.

2001-2004 Crew Trainer, Fulenwider Enterprises (Taco Bell)

My duties included training team members on policies and procedures as outlined by the company. I also worked as a cashier and in food preparation.

2004 Warehouse Attendant, PBM Graphics

In this position I pulled paper orders for printers according to need, helped to organize warehouse, counted and documented inventory of paper using instruments such as micrometers, pallet jacks, and forklift trucks.

2003 General Laborer, Oldcastle Prescast

At this job I cleaned the brick kilns, helped in clearing and organizing equipment and product on the production yard, and helped assemble warehouse racks.

2002 Brand Representative/Overnighter, Abercrombie & Fitch

I worked as a night shift cashier, performed various customer service duties, and stocked the store for the following business day. This was a job I held in Ohio while I was in college.

References

Chris Augustine (QC Lead Tech/Supervisor Bonset America)

6107 Corporate Park Drive

Browns Summit, NC 27214

(336) 392 – 5895

ac7tuu@r.postjobfree.com

Vince Brandon (former QC/R&D Director Bonset America)

336-***-****

Margie Harley (QC Lab Tech Bonset America)

336-***-****

ac7tuu@r.postjobfree.com

Tobias Peacock (Quality Control Manager Bonset America)

6107 Corporate Park Drive

Browns Summit, NC 27214

336-***-****

Corey Johnson (Procter &Gamble Distribution Operations Manager)

6200 Bryan Park Blvd.

Browns Summit, NC 27214

336-***-****

April Haley (Procter & Gamble Team Leader)

6200 Bryan Park Blvd.

Browns Summit, NC 27214

336-***-****



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