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Customer Service Assistant

Newnan, GA
November 29, 2018

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AE Ami Elder

678-***-**** E:

** ***** ******, ******, ******* 30263



SKILLS Interpersonal skills

Strong collaborator

Effective time management

Customer/Client relations

Personable and outgoing

Customer-service oriented

Inventory management

Computer proficient

CPR and AED certified

Proficient in Publisher and Excel


AmeriCorp Newnan, GEORGIA

Assist the Extension Unit to enhance the 4-H program through communication of program information to the schools and the county. Provide support to public schools, facilitating administration services and compliance programs, processing and maintaining required records and financials, and serving as the liaison with 4-H programs. Assist the Agent with growing the 4-H program through multiple delivery methods and audiences.

Recruit and promote 4-H club membership and participation. Coordinate and manage the Extension 4-H club programs. Coordinate and manage the Extension 4-H events and activities. Manage volunteers and their contributions.

CUSTOMER ASSISTANT 01/2016 to 10/2017

Mayfair On The Square Newnan, GA

Welcomed customers by greeting them; offering them assistance. Advised customers by providing information on products. Helped customers make selections by building customer confidence; offering suggestions and opinions.

Handled customer complaints and returns.

Responsible for setting up displays and merchandise. Managed inventory and restocking of products.

Kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Responsible for opening up store each morning.

FLIGHT ATTENDANT 04/1997 to 06/2004

Delta Atlanta, GA

Complied with all airline and federal aviation regulations to ensure complete safety and security procedures were met.

Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

Reassured passengers during turbulent flights and during unavoidable delays.

Inspected the interior of the aircraft prior to, during and after flights to make sure emergency equipment was in place.

Properly communicated between the flight deck and the cabin crew prior to and during flights.

Greeted passengers as they entered the aircraft and showed them to their seats.

Answered passengers' questions and provided solutions to issues when they arose during flights.

Showed passengers correct ways to stow luggage in overhead compartments and under seats.

Served beverages and food items and answered questions about such offerings to passengers during flights.

Supervised unaccompanied minors during flights.

Administered first aid to passengers experiencing medical emergencies. Maintained a friendly, positive attitude when dealing with distressed passengers.

EDUCATION Bachelor of Science Psychology 1995

Judson College, Marion, AL

Served as Student Ambassador to represent the school; was president my Senior Year

Vice-President of Sophomore Class

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