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Customer Service Manager

Location:
Pottstown, Pennsylvania, United States
Posted:
November 29, 2018

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Resume:

Angela Baus

Pottstown, PA *****

ac7tua@r.postjobfree.com

484-***-****

•10+ years of experience in Purchasing, Warehousing, Inventory, Shipping/Receiving, Administrative Assisting, Customer Service, and Accounting •Enthusiastic, Dependable, Experienced Multi-Tasking in Busy Work Environments. Skilled in Prioritizing Work, Solving Problems and Working Well As a Team or Individually. Very Competent, Organized, Go-Getter with Excellent Communication Skills. •Proficient in using, SAP 4.6 and R3, Navision, AS400, Baan, Microsoft Word, Excel, Outlook, People Soft and Adobe Photo Deluxe, PowerPoint, Windows 8, WordPress

WORK EXPERIENCE

Caregiver - PCP 10/2018 –Present

Delta T Group (New Vitae Wellness and Recovery) Limeport, PA

Work in facility for mental illness resistance’s

At home Caregiver 04/2018 –8/2018

Right at Home, Douglassville, PA

At home caregiver

Assistant Manager

Dunkin Donuts, Douglassville, PA 10/2017- 03/2018

Ran Cash Register

Prepared Food

Stocked Shelves

Prepared Bank Deposits

Trained new employees

Purchasing Specialist / Scheduler / AP

Dairy Farmers Of America, Reading, PA 03/2017 - 08/2017

Create purchase orders

Maintain the supply room, to make sure all safety items and other items

Work closely with vendors to be sure we are getting the best prices

Communicate with AP to ensure invoices get paid

Work closely with maintenance department to locate and order parts.

Maintain the scheduling of milk trucks coming in to the plant

Production Worker / Packer - short term position 01/2017- 02/2017

G&T (Spherion Temp), Reading, PA

Production Packer

Assistant Store Manager

Turkey Hill, Hereford, PA 01/2016-10/2016

•Managing cash

• Bank deposits

• Change

• Tills

• Run Cash register

• Manage 20 employees

• Assist Manager

• Cycle counts Stock shelves

• Customer Service

• Maintain accurate paperwork for the day

• Enter all paperwork in the computer

• Maintain Gas prices

•Place Cigarette and Store

Store Manager

Family Dollar, Sinking Spring, PA 01/2015-08/2015

• Managing cash

• Bank deposits

• Change

• Tills

• Run Cash register

• Manage four employees, two of which were my Assistant Managers

• Cycle counts Stock shelves

• Customer Service

• Maintain accurate paperwork for the day

• Unload weekly truck delivery

Purchasing Assistant

Godiva Chocolatier, Wyomissing, PA 08/2014-02/2014

• Received supplier PO acknowledgement's

• Reviewed reports for rescheduling material deliveries and expedited the shipments

• Created PO's from requisitions, in AS400, Tracked open/late PO's

• Provided administrative support for contracts and purchasing needs

• Worked closely with Planning Department, making sure orders will be on time, for production/scheduling

Inventory Control Clerk

CTDI, Pottstown, PA 09/2010-06/2012

• Received trucks into warehouse, scan in with hand held

• Checked computer system to be sure pallets were scanned in properly, make any corrections

• Emailed shipping notifications to Time Warner (packing slip) of what was received into CTDI

• Had fork truck drivers put away product (Bin locate)

• Created pick list for fork truck drives to pull product

• Emailed Trucking company for pick-up

• Scanned pallet ID’s into Computer system for shipping, to create BOL and Packing Slip

• Printed Packing Slip and BOL and Address labels for shipping

• Placed pallet slips and packing slip on pallet •Received confirmation, per email for pick up of order Quality checked trucks as they were being loaded, to be sure correct pallets are going with correct orders

• Solved inventory variances

• Scanned scrap parts into computer system

•Emailed shipping notifications to Time Warner

•Received trucks into warehouse, scan in with hand held

• Checked computer system to be sure pallets were scanned in properly, make any corrections

• Emailed shipping notifications to Time Warner (packing slip) of what was received into CTDI

• Had fork truck drivers put away product (Bin locate)

• Created pick list for fork truck drives to pull product

• Emailed Trucking company for pick-up

• Scanned pallet ID's into Computer system for shipping, to create BOL and Packing Slip

• Printed Packing Slip and BOL and Address labels for shipping

• Placed pallet slips and packing slip on pallet •Received confirmation, per email for pickup of order Quality checked trucks as they were being loaded, to be sure correct pallets are going with correct orders

• Solved inventory variances

• Scanned scrap parts into computer system

Inventory Control Clerk

Micross Components, Hatfield, PA 04/2009-09/2010

• Responsible for receiving components and raw material and storing them until their use

• Kitted orders, sent kits to production for assembly

• Logged in and stored limited life materials

• Kept daily logs in Excel (which I implemented) to better track what components where missing

•Maintained parts in computer system, daily transactions done for parts used that day, or shipped

•Entered transactions, daily, for parts used that day

Homemaker at Boyertown 10/2002-04/2009

Administration Team Leader, Purchasing/Storeroom Coordinator

Hershey Foods, Pennsburg, PA 07/1999-10/2002

• Processed payroll for hourly and salary employees and maintained Kronos, GEAC, and STAA systems, payroll programs.

• Coordinated Record Retention, safely filing all important documents away in storage boxes for safekeeping, to be shipped to corporate, for plant closing, per the Corporate Records Retention Program.

• Sorted and coded invoices, obtained proper approval for payment, and tracked invoices to ensure payments were made.

• Coordinated administrative staff's activities within a dynamic office environment.

• Trained staff to be diverse and flexible when challenged by new duties and limited resources and reassigned staff where needed

• Created purchase orders from requisitions entered in SAP, Hershey's database, manually and automatically.

• Transmitted purchase orders to vendors in a time in SAP and provided computer assistance.

• Coordinated with the Storeroom to maintain proper inventory amounts, and to track cost savings and cost avoidances.

• Searched for quality vendors with best prices on items for ordering purposes.

• Set up monthly Cost Savings Monthly Report.

• Expedited Notices (which printed out automatically when a purchase order had not been received against in the allotted time), working directly with vendors, to ensure accurate and prompt delivery Maintained American Express Corporate Card.

• Coordinated with Disbursements on invoices needing payment and to resolve discrepancies.

• Created credits in SAP for items that needed to be returned.

• Worked with Maintenance department to locate and order parts.

Material Handler, Shipping

Material Handler, Shipping/Receiving Department at Hershey Foods

July 1999 - October 1999

• Received goods into SAP.

• Transferred inventory from production to WIP (work in process) room.

Startup and General Manufacturing Worker at The Hershey Company

July 1999 - August 1999

• Assisted with general plant start up activities

Database Maintenance Controller

Cherrydale Farms, October 1997 to March 1999 10/1997-03/1999

• Ensured correct formulas and Bills of Material were entered in Baan, •Cherrydale's database. Coordinated with the Master Scheduler and Production Controller.

• Provided timely administration of product changes and updates.

• Routed product forms to appropriate personnel.

• Maintained SKU and retail spec book and • item master.

• Coordinated with Retail and Marketing concerning new items.

Production / Inventory Control Assistant

Cherrydale Farms, Pennsburg, PA 05/1996-10/1997

• Maintained inventory in system.

• Transferred product to customers and our other plants

AWARDS

QTE (Quality Through Excellence)

October 2001

QTE Star Award for Personal Leadership (for doing whatever it takes to get the job done)

QTE - Quality Through Excellence Award I took on another position on top of my current position, as Hershey's Buyer/Storeroom Coordinator, when we were told we were going to be shutting down in a year. I took on the position of Administration Team Leader. Which included, processing payroll, coordinating record retention, sorting and coding invoices, coordinating administrative staff's activities, and trained staff to be diverse and flexible with limited resources and reassigned staff where needed.

QTE (Quality Through Excellence)

July 2000

QTE Star Award for Teamwork, Integrity and Personal Leadership QTE - Quality Through Excellence Award We were in the process of upgrading our SAP system. I went to all the training available. Then I was ask to train the Maintenance Department on entering Purchase Requisitions. So I made up a Power Point presentation, very easy to understand, and everything went very well.

EDUCATION

Diploma in Business

Boyertown Area High School

Boyertown, PA

1985 to 1988



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