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Desktop Support Customer Service

Gilbertsville, Pennsylvania, United States
November 29, 2018

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Nitin Badgujar

**** ******* ***** ********* ** **464 484-***-****

Over 10 years of experience in field of information technology and diverse corporate settings. Determined motivated Skilled in problem solving able to maintain collaborative professional relationships with team members. Leadership oriented able to work independently and within a team environment. Proactive customer service skills, Effective time management skills and flexible. Outgoing dedicated IT professional and long-time PC hobbyist with experience. Hosts a sincere interest in assisting others with their technology needs. Ability to Build, Install, Upgrade, Troubleshoot, Configure, Maintain and Repair Computer Hardware and Software. Constantly improving and challenging upon current abilities. Striving to learn more.


Supporting knowledge in PC/Laptop/Desktops/Custom builds, Basic Mac support, Printers, Motherboard, and Memory, Sound card, Power supplies, Monitors, Hard drives, Optical drives, Video card and Desktop scanners.


TCP/IP, LAN/WLAN, Switches/Routers, Peer to Peer Networking, Local, Wireless and Network printer setup. Installing interface card Wired and Wireless (802.11a/b/g/h/n), DHCP, DNS, Enterprise backup, Antivirus, and Anti-spam, Web Security, Server hardware, Cabling, Routing in LAN Environment.


Proficiencies in MS Office 2003, 2007, 2010 and 2013/2016. Norton Utilities, Service manager, Microsoft Exchange, Lotus note with all cloud base Applications like Box, Okta etc. Supporting Blue Jeans, Zoom, Skype, Cisco AnyConnect, Checkpoint, Symantec Endpoint Protection and many more.

Operating Systems:

Windows NT4.0, Windows xp, Windows 7, Windows 8 and Windows 10.


Windows server 2000, Windows server 2003, Windows server 2008, 2008R2, System center configuration manager 2012R2 and Microsoft Exchange 2003.

Attained MCP, Comp TIA+, Network+, Windows 7 configuration 70-680, Windows 7 Enterprise Desktop Support 70-685 and MCITP,AWS Certified Cloud Practitioner.

Desktop Support Engineer


Nov 2016 – Present

Malvern PA

Managing Large internal windows 10 deployments Via SCCM and complex application. Imaging MAC install VM Were on it, Provide 3rd level infrastructure supports, working with all cloud Base Applications like Box, Okta etc. Supporting Applications Blue Jeans, Zoom, Skype, Cisco AnyConnect VPN, Check Point, Symantec Endpoint Protection and many more.

Technology Engineer


Jan 2015 – Oct 2016

Malvern PA

Worked on SCCM deployment in a large-scale global environment of 2000 pulse users. Oversee deployments of large and complex applications targeted for mass audience. Provided level2 infrastructure support, assisted in the Maintenance and Troubleshooting of SCCM/client workstations. Troubleshooting SCCM related issues, Responsible for the daily and long-term strategic management of software and technology-related hardware within the organization. This includes Planning, Monitoring and Recording software license and/or Hardware assets to ensure compliance with vendor contracts. Assisting in forming procurement strategies to optimize technology spend across the organization and develop procedure for tracking company assets to oversee quality control throughout their lifecycle.

Continually looked for ways to Improve, Optimize and streamline Software deployment process to ensure Smooth, Uninterrupted delivery to the business users.

Desktop Support Specialist


Jan 2013 -Dec 2014

Worked on XP Upgrade project with Atlantic casinos (Bally’s, Caesars, Showboat and Harrah’s) About 2000 PC’s. Provided technical support in migration of client computer systems from Windows XP to Window 7. Document and certify completion of migration to project team. Following procedures, set client to save data, Image and Restore setting to new computer system. Map network printer, Install application and manage a nightly deployment list. Map network drives, Add systems to domain, Locates files and troubleshoot associated issues. Install software, Modified and repair hardware, and Resolve technical issues. Install Memory, Software, Application, Drivers and Printers. Followed procedures with little to no supervision. Identified and resolve technical issue with verity of diagnostic tools. Follow up with clients to ensure optimal customer satisfaction. Package and deploy software and OS Image

IT Technician, Independent Contractor

Network Support

Jan 2004 -Aug 2007

Altamonte Springs FL

Performed various PC services for individual residential customers on an on-call basis. Completing repair projects and troubleshooting regarding virus removals and protection. Data back-ups, diagnosing hardware failures, performing software installation etc. Built several custom computer systems. Install home and small office peer to peer and wired/ Wireless networks. Installed security surveillance camera for businesses.


•70-685 MCITP: Enterprise Desktop Support Technician on Windows 7 License F270-3021

•70-680 Windows 7 Configuration License E960-8553

NETWORK + Certified License COMP001008378556

•2274 MCP Microsoft certified professional License C043-6973

CompTIA A+ Certified Professional IT Technician License COMP001008378556

•AWS Certified Cloud Practitioner License R5N88TRCJJFQQMKE

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