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Administrative Assistant Customer Service

Port Arthur, Texas, United States
November 29, 2018

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**** ****** *****, **** ******, Texas 77642 C: 409-***-****

Executive Profile

Administrative Assistant offering outstanding presentation, communication and cross-cultural

team management skills. High-energy, results-oriented leader with an entrepreneurial

attitude. Skilled in tracking data, preparing reports, generating business communications,

fast pace environment, computer literate and strong work ethic.

Skill Highlights

Leadership/Communication Staff Training

Human Resources Team Player

Customer-Oriented Organizational Skills

Public Relations Administrative Skills

Core Accomplishments

Operations Management:

Managed office along with supervision of 15 staff employees.

Handled all functions/events related to Executive/Administrative duties.

Launched well-received program of professional development courses for all


Mentored, Hired and coached employees resulting in a 12% increase in


Professional Experience

Paralegal Apr. 2010 to Feb. 2015

Attorney Stella Morrison - Port Arthur, Texas

Performed variety of general clerical duties under the direct supervision of Attorney Stella

Morrison. Answered calls, scheduled appointments, set court date, and corresponded with the

court for additional information on clients. Performed client interviews well as maintained

client's confidential information. Maintained financial data base on payments and clients fee.

typed correspondences and memo as well as assist with special projects. Worked as the

liaison between court and clients for attorney.

Office Manager Oct. 2008 to Jun. 2009

Dr. Sean Franklin Child Physiologists - Port Arthur, Texas

Provided Administrative, secretarial and management support to Dr. Franklin as well as

clients. Responsible for the organization and efficient processing of bulk mailings to clients.

Utilized efficient and courteous customer service in business setting. Entered and retrieved

data using both PC's and mainframe computer. Coordinated provision of communications

material for all segments of the medical office.

Maintained accurate up to date comprehensive and confidential files and records. Opened and

route mail to doctor. Coordinated and managed multiple priorities and projects on a timely

basis. Maintained daily schedule for busy doctor office, screening phone calls, and setting

appointments. Liaison between clients, insurance companies and doctor.

Generated monthly reports covering several business categories. Utilized both spreadsheets

and graphics programs. Initiated correspondence as well as transcribed from dictation.

Maintained a high rate of speed and accuracy for fast paced wok environment.

Human Resource Assistant Aug. 2007 to Sep. 2008

Time Warner Cable - Nederland, Texas

Organize and manage the routine work activities of an administrative department and

provided clerical services to the department head and other staff members. Analyze unit

operating practices such as recordkeeping systems, forms control, office layout, suggestion

systems, personnel and budgetary requirements and performance standards.

Compile, store and retrieve management data. Provided administrative and secretarial

support. Answered busy telephones. Maintained confidentiality of information. Use personal

computer and software to develop spreadsheets and databases as well as word processing.

Compile pertinent data as needed when preparing various reports. Maintained physical and

computerized departmental files.

Perform routine bookkeeping tasks, including arithmetic operations for the department.

Greet visitors and employees providing information upon request. Assist in recruit and

completion of job application. Assist with new hire orientation and forms process. Performed

other duties and functions as assigned by the Human Resource Director.

In School Suspension Teacher (ISS) Jun 2006 to Aug 2007

Port Arthur Independent School District - Port Arthur, Texas

Provided in school supervision for students with behavior problems in a classroom setting.

Administrator lesson plans, assistant with completion of assignments, worked as the lesion

between principle, teachers, staff, students and parents. Provided behavior group session for

students. Organized and maintained student's records and filing system. Enter data information

on personal computer as well as typed memos, letters and correspondence.

Coordinated meetings, complete special projects, provided administrative support and

assistance to staff. Worked performed under general supervision with wide latitude of

independent judgement.

Executive Administrative Assistant Mar. 2004 to May 2006

Land Manor, Franklin House South - Beaumont, Texas

Received visitors and referred them to appropriate staff. Provided information or assistance

and coordinated appointments for Director, staff and clients. Answered phone, took

messages and answer general inquires. Established and maintained fling system and clerical

procedures. Prepared advertisements and news releases, took and transcribed dictation for

the Director of facility. Prepared packages for staff meetings, distribute material, attend

executive meetings, record minutes, maintained minutes and records. Provided back up

assistance for staff and assist in preparing forms, letters and records.

Mail outgoing mail for department and distributed incoming mail to all departments and

clients. Researched and prepared reports on all job related injuries for workman's

compensation. Maintained central record storage services and maintained a system for filing

of all records and correspondence. Typed out-going Director's correspondence including inter-

office memos and memos to the facility developments Maintained ley control for office and

building. Made travel arrangements, airline tickets, hotels registration. prepared travel

packages and arranged air travel advances for all facility employees and Director. Performed

a variety of related tasks which are mostly routine in nature of the function of the office.

Exercise personal judgment in making decision in accomplishing assignments.


High School Diploma, Business Administration 1979

Hampton University - Hampton, Va. 1990 - 1991

On The Job Training

Administrative Workshops

Substance Abuse Recovery Coach Specialist 2015 to present

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