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Customer Service Representative

Phoenix, Arizona, United States
November 28, 2018

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Stephanie R Badilla

Position Desired

Position offering a challenging environment that will utilize my unique skills. A position that has opportunity for career advancement.


Microsoft Word

Microsoft Excel

Microsoft Access

Detail Oriented

Compliance Wire


Typing: 50+ wpm

Microsoft Outlook

Microsoft SharePoint 2010


Learning Management System (LMS)



3/2016- Present Grand Canyon University Phoenix, AZ

Attending GCU part time online to obtain a Bachelor’s degree in Information Technology with an Emphasis of Cyber Security.

President’s List.

Dean’s List

1/2004 - 4/2005 Collins College Tempe, AZ

Associates of Arts Degree - Media


07/2017- Present American Airlines Phoenix, AZ

Documentation Technician with SGS Consulting

Serve as a team member for the Publications Department.

Help prepare, scan, and audit data being entered into Air Vault System.

Work directly with Engineering and other internal groups when questions arise.

Complete other assignments and projects as directed by the Project Lead.

02/2017 – 07/2017 Home Depot Tempe, AZ

Customer Service Representative

Provide customer services that exceed company's standards.

Assist customers with technical issues on home depot website.

Answers inbound calls from customers.

Quickly assess customer's needs proactively provide solutions.

Meet sales requirements.

Document data of customer interaction.

Provide customer with status of order, track customer order, resolve post orders issues, reconcile errors in cost effective manner.

04/2013 - 01/2017 Stryker Sustainability Solutions Tempe, AZ

Document Control Coordinator

Process internal customers submitted request for an Electronic Change Order on drawings, procedures, and specifications in the Oracle (Agile).

Determine and enforce through functional groups document control requirements in order for the company to meet internal and external needs.

Quality checked and Remediate implemented documents in Oracle (Agile).

Organized, retrieve, scan, and uploaded documents for manufacturing processes in Oracle (Agile).

Schedule for pick up and deliver documents from Iron Mountain.

Offered technical support on software testing of Oracle (Agile) Upgrade 931.

Assisted in the software testing for the Microsoft SharePoint 2010 upgrade.

Provided assistance to the training department by qualifying employees on passing competency tests than uploaded them in Learning Management System.

01/2013- 03/2013 Freeport-McMoran Copper & Gold Inc. Phoenix, AZ

Records Indexer

Temporary assignment with Aerotek, Inc.

Indexed/organized records from mine sites according to the Company’s Records Retention Schedule.

Offered technical support for SharePoint 2010, HP TRIM, and MS Outlook.

2/2012 - 1/2013 Freeport-McMoran Copper &Gold Inc. Phoenix, AZ

Data Migration Assistant

Temporary assignment with Aerotek, Inc.

Assist business units with the migration of files from their share drives to their new SharePoint 2010 team sites.

Create views, troubleshoot, and assist co-workers with SharePoint 2010.

Trained and offered technical support to new contractors assigned to the job.

03/2011 – 02/2012 Celerion Tempe, AZ

Copy Coordinator/Receptionist

Maintained, repaired and troubleshoot Xerox printers.

Tracked inventory supplies, routed outgoing mail and interoffice mail.

Assisted other departments, customers with copying and printing.

Answered, screened and directed inbound phone calls.


12/2016-Present Christ’s Church of the Valley (CCV) Phoenix, AZ

High School Student Leader (Coach)

Help lead discussion group to talk about sermon.

Participate with students in sports activities.

07/2014-11/2014 Catalyst Church Phoenix, AZ

Production Team Member for JH Ministry

In charge of displaying lyrics on projection screen, sound, and lighting for the junior high ministry.

3601 E. McDowell Rd. Apt 1051

Phoenix, AZ 85008

Phone: 602-***-****


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