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Customer Service Manager

Milwaukee, WI
$35k part time
November 28, 2018

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**** * **** **.

Milwaukee, WI *****


Jennifer A. Weeks McCarthy


To acquire long term employment with a team orientated organization, with in a positive, motivating environment


2015-Present Mystery Shopping – Independent Contractor


2014 – 2015 FaceDown Recovery Equipment, Inc Milwaukee, WI


My company provides Medical equipment for patients recovering from certain eye surgeries, who must remain facedown for a period of time to heal properly. I pride myself on making this difficult time very easy and comfortable for my clients.

2013-2014 Dohmen Life Science Services (DLSS or DDN)

Account Relations Manager

Pharmaceutical Logistic Customer service

Serviced “our clients”, the pharmaceutical manufacturer

Responsible for servicing “their clients”, from wholesalers, distributors, pharmacies, doctors, to patients

2011-2013 Vitrectomy Recovery Solutions Milwaukee, WI

Customer Service – Office Manager

Manage incoming orders, and relationship building

Manage Quick books, including A/P and A/R

2009-2011 MGIC Milwaukee, WI

Claims Administrator

Review, analyze, and determine eligibility of claims to pay

2002–2008 Citifinancial, Inc. Milwaukee, WI

Branch Manager

Grow branch portfolio by 15-20% annually

Audit responsibilities

Control branch budget, including losses

Oversee daily branch activities, including account servicing

Interview, hire and train account representatives

Build, maintain, and strengthen client relations

Decision and underwrite incoming loan applications


1997-2002 University of Wisconsin Milwaukee, WI

Sought B.A., Organizational Communications.

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