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Software Desktop Support

Location:
Houston, Texas, United States
Posted:
November 28, 2018

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Resume:

DERRICK HOLCOMBE

**** ****** ******, *******, ***** 77021

ac7tit@r.postjobfree.com – 713-***-****

PROFESSIONAL SUMMARY

Computer Support Specialist that provides technical assistance to software application users. Able to Identify, analyze, isolate, troubleshoot, and resolve technical problems related to software applications. EDUCATION

PRAIRIE VIEW A&M UNIVERSITY, ROY G. PERRY COLLEGE OF ENGINEERING, PRAIRIE VIEW, TX Bachelor of Science in Computer Engineering

PROFESSIONAL EXPERIENCE

Spring Branch ISD Houston, Texas (Contract) Aug 2018 -Oct 2018 Information Systems/Desktop/Laptop Support

Troubleshoot Windows 10 software problems and various hardware problems. Hardware and software installation and configuration on Windows 10 based computers Provided end-user technological support for computer and LAN related issues Setup, and maintained of end-user machines

Imaging Windows & Mac Machines

Troubleshooting Promethean Activboard

Assisted in discovery, research and resolution of technical issues. Monitored and responded phone and e-mail requests for technical support Desktop/Laptop Setup & Refesh

Harris Health System Houston, Texas (Contract) Feb 2018 -May 2018 Information Systems/Desktop/Laptop Support

Troubleshoot Windows 7 software problems and various hardware problems. Hardware and software installation and configuration on Windows 7 based computers Provided end-user technological support for computer and LAN related issues Setup, and maintained of end-user machines

Imaging Windows & Mac Machines

Troubleshooting Promethean Activboard

Assisted in discovery, research and resolution of technical issues. Monitored and responded phone and e-mail requests for technical support Maintained Help Desk specific applications and assisted in refining procedures Desktop Setup & Refesh

Backup & restore data back to users computer

Marathon Oil Corporation/Pomeroy Houston, Texas (Contract) Sept 2014-Oct 2017 Information Systems/Desktop/Laptop Support

Troubleshoot Windows 7 software problems and various hardware problems.

Hardware and software installation and configuration on Windows 7 based computers

Provided end-user technological support for computer and LAN related issues

Setup, refreshed and maintained of end-user machines

Assisted in discovery, research and resolution of technical issues.

Monitored and responded to ticket request for technical support

Imaged Computers to Windows 7

Assist with Backup & restore of data back to clients computer

Assisted with Desktop/Laptop Setups during moves from one office to another

Cisco VoIP Phone Setup

Provided desk side user support for migrated users – Next Day Support (Windows 10) MRC (McJunkin Red Man Corporation), HOUSTON, TX (Contract) June 2014-July 2014 WIN7 Migration Technician (PC-1):

Conducted data back-up of user profiles

Conducted physical inventory of hardware

Windows 7 Image upgrades process execution

Coordinated Network installation of software package

Operating System upgrades in place and hardware replacements

Adherence to Pre and Post Image Checklist

Documented and reported work efforts daily

Imaged (either by network or USB Device) identified computers

Installed identified additional software and or hardware using provided instructions

Deployed systems as directed in a consistent manner – PC replacement/refresh/RAM upgrades

Ensured that imaging, application installation, and computer installation is successful

Installed Network printers and test printing

Provided desk side user support for migrated users – Next Day Support KBR, HOUSTON, TX (Contract) August 2013-Dec 2013

Desktop Support Technician

Troubleshoot Windows 7 software problems and various hardware problems.

Hardware and software installation and configuration on Windows 7 based computers

Migrated Computers to Windows 7

Provided end-user technological support for computer and LAN related issues

Setup, and maintained of end-user machines

Assisted in discovery, research and resolution of technical issues.

Monitored and responded phone and e-mail requests for technical support

Maintained Help Desk specific applications and assisted in refining procedures

Backup & restore data back to users computer

COMPUCOM/TRANSCANADA, HOUSTON, TX (Contract) April 2013 – June 2013 Desktop Support Technician

Troubleshoot Windows 7 software problems and various hardware problems.

Hardware and software installation and configuration on Windows 7 based computers

Migrated Computers to Windows 7

Provided end-user technological support for computer and LAN related issues

Setup, and maintained of end-user machines

Assisted in discovery, research and resolution of technical issues.

Monitored and responded phone and e-mail requests for technical support

Maintained Help Desk specific applications and assisted in refining procedures

Backup & restore data back to users computer

K-FORCE/CARRIZO OIL & GAS, INC, HOUSTON, TX (Contract) March 2013 - April 2013 PC Technician

Troubleshoot Windows 7 software problems and various hardware problems.

Hardware and software installation and configuration on Windows 7 based computers PRAIRIE VIEW A&M UNIVERSITY, PRAIRIE VIEW, TX

COLLEGE OF ENGINEERING ASSISTANT COMPUTER TECHNICIAN Jan 2009 - Dec 2012

Worked with College’s Systems Analyst to set-up the NASA L-3 Communications lab involving CentOS installation, configuration and networking. Utilized VMWare for cross operating systems applications.

Hardware and software installation with computer and network troubleshooting in the Teamcenter, Mechanical, Civil, and Chemical Engineering computer labs utilizing Altiris software for imaging solutions.

Directly assisted Dean’s Office with computer, network, multimedia, administrative, and SACS/ABET goals.

Planning, installation, and configuration of Linux based CENTOS on over 20 node computers in the Advanced Technology Computing Lab to include installation and configuration of DNS, SAMBA, NFS, and TCP/IP.

Troubleshooting and resolving wireless network, software and hardware problems to include Cisco Clean Access agent configuration, security updates, and malware/spyware/virus/trojan remediation. KPVU 91.3 FM COMPUTER TECHNICIAN Jan 2004 – Dec 2008

Troubleshoot Windows XP software problems and various hardware problems.

Hardware and software installation and configuration on Windows XP based radio station computers PROFICIENT TECHNICAL SKILLS/PROJECTS

Operating Systems: Microsoft Windows XP, Windows 7, Windows 8, Windows 10, Windows Server 2003, CENTOS 5.2

Application: Microsoft Office Suite: PowerPoint, Word, Excel, SharePoint

Enterprise: Altiris Deployment software, Cisco Clean Access Agent

Disk Protection: Windows Steady State; Credant; BitLocker

Sit-to Stand Desk Project

Windows 10 Migration Project

Tech Refresh (Windows XP, Windows 7, Windows 8, Windows 10)

Cabling

Networking: LAN/WAN, Wireless connections, POP3, routers, hubs, FTP, DHCP, VPN PROFESSIONAL AND CAMPUS ORGANIZATIONS

ENGINEERING TECHNOLOGY ASSOCIATION (ETA) SCHOOL CHAPTER INSTITUTE OF ELECTRICAL AND ELECTRONICS ENGINEERS (IEEE) SCHOOL CHAPTER CERTIFICATIONS

APPLE CARE (ACMT 2015)

Hewlett Packard



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