Cagney Young

Mobile, AL *****

ac7tgk@r.postjobfree.com

251-***-****

Looking for the position of Customer Service Representative in a growing retail firm where strong interpersonal skills

is needed to ensure effective relationship with customers, and to deliver individualized solutions to them.

Authorized to work in the US for any employer

Work Experience

Claims Insurance Processor

Pilot Catastrophe - Mobile, AL

September 2016 to September 2018

Assisting with different areas that are dealing with Flood, by making initial contact calls and follow-up calls to

insured's, track claims process and compliance, research prior losses of any existing claims, notify and update inside

and outside adjuster agents, monitor faxes and e-faxes for proper distribution and timely of payments, system and

software in-house training with prompt technical support. Housekeeper

Best Western - Moss Point, MS

June 2015 to September 2016

Smiled, greet each customers. Reported any fixtures that needed to be fixed on a daily report and sent to the supervisor. Sweep, mopped, cleaned bathrooms, changed bed linens and bathroom linens. Made bed daily,

change trash can liner, stocked items back up all on a daily basis or as needed. keep guest room clean to the hotel policy. Socked cart before and et ending shift with the necessary chemicals of the hotel guidelines.

Activity Specialist

North Mobile Nursing and Rehabilitation Center - Eight Mile, AL April 2013 to June 2015

36613

I volunteered until hired. I release the Front desk Receptionist on and off. I have good interpersonal/ communication skills, pay well attention to details of any job tasks that requires little or no supervision. I

assist with planning and implementation of activities for the nursing home residents. I performs a variety of different tasks as well as doing visits of In-home care making sure the residents' is comfortable and see of their needs. I also helps my director to design program to encourage socialization, motivation, provide

entertainment, relaxation and fulfillment that will improve their daily living skills. I have a part of training new

comers (volunteers).

Cashier/Sales Associate

Walmart - Mobile, AL

February 2011 to April 2013

Greet customers as they arrive at Walmart and ensure that they are being serviced by a customer service

representative. Conduct financial transactions using cash registers by taking cash in exchange of items sold. Scan

merchandise to determine prices and provide customers with information on what needs to be paid. Process credit

and debit cards and ensure that receipts are signed. Deactivate tagged merchandise and bag purchases in

item-appropriate bags. Ascertain that the right amount of change is present in the cash drawer at the beginning of

each shift. Verify customers’ ages in circumstances where restricted merchandise such as alcohol is being bought.

Balance cash drawer at the end of each shift and handle any evident discrepancies. Handle returns and exchanges

by coordinating efforts with the customer service department. Listen to and attempt to resolve customers’ complaints

and ensure that any escalated ones are informed to the right department. Ascertain the cleanliness of the cash

counter and surrounding areas. Assist sales associates in restocking returned merchandise in shelves and setting up

marketing displays. Assist with new associate's answer questions they might have to take care of situations at

registers.

Custodian/Janitor

Felder's Services - Mobile, AL

April 2008 to February 2011

Maintains and cleans all floor surfaces, including sweeping, mopping, scrubbing, or vacuuming. Collects and disposes of paper, cleaned windows. Use the appropriate cleaning supplies. Reported to manager before and after my shift for any changes of duties. Education

Associate in Medical Specialties AOS

Independence University

January 2018 to October 2019

Diploma in Medical Assistant

Remington College Mobile Campus - Mobile, AL

July 2005 to August 2006

Skills

Customer Service,Computer Savvy, CSR Rep., Computer knowledge, Great attitude that always positive, a team player, Count cash documents, Stocked shelves, Call center CSR, Claim processor, Insurance processor/& follow up. Im a people person & enjoy talking to different diversity and love to use my superior Customer service skills to help in anyway needed. Certifications/Licenses

OSHA 10

August 2017 to July 2022

OSHA 10 Maritime certified that allows me to work in a plant site and a construction shipyard.

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