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Customer Service Office

Calgary, AB, Canada
November 28, 2018

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Leslianne Bumstead

Calgary, AB Mobile Phone: 780-***-**** Email: Professional and experienced Office Administrator who is highly motivated and energetic. Exhibits excellent communication skills and takes pride in ensuring that there is a smooth flow of operations at all times. A positive and energetic individual who has an authentic passion for supporting both internal and external customer interests in achieving customer satisfaction and overall company success.


An efficient multi-tasker, demonstrated by successfully organizing the 9th Annual Charity Golf Tournament, which was a great success and raised $5000.00 more than all previous years

Proficient MS Office Suite Skills (Word, Excel, Access, PowerPoint, Outlook) and a record of providing accurate administration of all paperwork and reports

Strong work ethic; self-starter; results orientated and successful at meeting deadlines and getting the tasks done in a timely manner

Approachable, friendly with a natural ability to maintain good relationships with customers and employees at all levels of the company including executives


Accounting Assistant/Receptionist 2016

Teknion Solutions Woodworking – Calgary, AB

Accounts payable and receivable

Employee production and overtime reports

Timecard entries and Time clock data

Mail – receiving and distributing, as well as sending it out

Ordering supplies

Managing and organizing catering for meetings

Greeting all guests and visitors

Answering phones

Planning Technician/ Office Administrator 2011 - 2015 CARIBOU ROADS SERVICES (CRS) Pouce Coupe, BC

Managed and summarized accounts receivables on a daily, weekly, and monthly basis

Ensured that all the contractors’ bills and invoices were accurate up to date monthly before submitting to the Ministry of Transportation for payment

Entered into the computer system daily and ensured all accounts payable including all hired equipment contractor’s bills’ were entered into the computer system accurately and a timely manner monthly

Tasked with planning summer road jobs and activities to fit into the budget – 2460kms of roads to be maintained and 95 bridges

Coordinated and ensured that the Summer Bridge Program – 95 bridges total was well maintained and safe, by keeping track of all extra required work done on the bridges

Tracked and monitored all job projects to ensure they were completed within the budget

Prioritized jobs and created job numbers for jobs that came in as well as Dust Control Management daily

Verified the quantity of calcium used equaled the quantity of calcium needed for each job and that the bills from the contractor were precise

Reviewed the summer plan with the Supervisors/Foremen in each area (Pouce, Progress, Tumbler Ridge, Chetwynd and the Pine Pass)

Entered into the company database all inspections done on every road by Caribou Roads Services

Balanced the yearly budget (over $6,700,000.00) as close to the penny as possible, and presented to the Ministry of Transportation

Created and sent weekly and monthly reports using Excel to the Ministry of Transportation

Checked over 100 Timecards daily for errors and entered into data base daily

Maintained monthly job costing and general journal entries

Filed paper and electronic documents, recorded minutes at weekly meetings, typed and distributed to members

Answered phones and filtered requests to appropriate person or department

Filled out all complaint forms and sent over to the Road Supervisor

Office Administrator 2011

Mayfair Business College Grande Prairie, AB

Organized and made appointments for deliveries and prioritized them to meet timelines and deadlines

Dealt with customer questions and complaints in a timely manner and or escalated to relevant department

Dispatched drivers for deliveries and ensured they had accurate locations

Trouble shoot any issues that came up remotely with drivers and determine type of response needed

Prepare monthly and quarterly Billing / AR reconciliations and reporting

Golf Course Manager 2009

Sylvan Meadows Golf and Country Club Rycroft, AB

Managing the day-to-day operations of a golf course in addition to organizing various golf tournaments

Trained, mentored and coordinated 6 clubhouse employees: performed human resources including recruiting, interviewing, hiring, onboarding performance reviews and shift scheduling

Managed shop's opening and closing operations including cashing out and balanced tills daily and remained vigil throughout the day to any situation in the golf course

Attended to all member requests compliments and complaints, booked tee-times and professional lessons

Ensured retail ordered merchandise were completed and received in a timely manner

Organized golf tournaments, advertised, planned meals, took entries for all contestants, got prizes for the event

Planned meals

Performed banquet and kitchen duties including ordering food, cooking, and cleaning after events

Sales Person/Receptionist 2008 - 2009

Spirit River Flooring Spirit River, AB

Welcomed visitors in person or on the telephone; answered or referred inquiries to relevant departments

Assisted customers in store and with customer questions on sizing, prices and product

Calculated all flooring quotes and informed customers either by phone or emailed customers invoices

Maintained the general filing system and filed all correspondence

Contributed to team effort by accomplishing related results as required

Kept a safe and clean reception area as per Spirit River Flooring regulations and policies


Personal Office Skills Diploma Mayfair Business College

RELEVANT COURSES: Microsoft Office: Word, Excel, Power Point, Access, Outlook, Simply Accounting, Professional Development: Telephone etiquette, customer service techniques, filing rules, business letters and other office communication topics

High School Diploma South Peace Senior Secondary School


Spirit River Kinettes Volunteer Spirit River, AB Positions held President, Vice President, Secretary, Treasurer

Spirit River Playschool Spirit River, AB Positions held President, Vice President, Secretary, Treasurer

Spirit River Minor Hockey Spirit River, AB Fundraising Chair

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