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Customer Service Training

Minneapolis, Minnesota, United States
November 28, 2018

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Matthew Rosen


Accomplished professional with 5 years of criminal justice background in education and work experience. My proven managerial and organizational skills were developed through 5 years of experience holding leadership roles in multiple disciplines. Seeking opportunity to use my strong collaborative and communication skills to benefit my employer.


Bachelor of Arts, Criminal Justice, Minor Writing/Communications

Concordia University

Dean’s List,

Related Courses: Marriage and Family, Police and Community, Criminal Codes and Statutes, Juvenile Justice, Psychology, Social Psychology, Journalism, Writing on Contemporary Issues, Intercultural Communications

Work Experience

(Lyft Driver) September 2018 Minnesota

Transport customers safely between places.

Drive V.I.P.'s to various destinations upon request with knowledge of the city and efficient routes.

Assure that vehicle is maintained in excellent condition and cleaned regularly.

Maintain neat and clean appearance and proved excellent customer service.

Minneapolis Park Police- (Park Patrol Agent) Minneapolis, MN

June 2018- September 2018 2 months

Patrol all Minneapolis Park & Recreation sites including public parks and lock up areas, lock up beaches and park bathrooms when closed.

Produced citations for people who have not paid for parking, improper parking, dog off leash violations in the park.

Cite people for using drugs and alcohol in the park.

Provided security for various pools in Minneapolis

Had the chance to use CAD and learn the functions of the law enforcement database.

Provided traffic control for Vice president Pence Motorcade when he was in downtown Minneapolis.

Mystic Lake Casino and Hotel Security Prior Lake, MN

July 2017- June 2018

• Maintain a secure environment by monitoring the building and all civilians that enter the premises.

• Review identification cards to ensure that all persons that enter are 18 and older.

• Utilize good sense and training techniques to determine possible security threats.

• Support a safe environment for guests and employees by observing sections of the casino on foot.

Made note of suspicious gambling activity such as cash in cash out, and money laundering.

Provided security for Gwen Stefani, Chain-smokers.

Greg Mulligan Law Office Edina, MN

May 2016-August 2016 (Criminal Justice Internship)

Interviewed witnesses of a crime and gathered information from a variety of sources, including public records, photographs of crime scenes, and reviews of police generated photos, videos, and audio tapes.

Scrutinized statements collected by the police and contacted the same witness to see if the police version of the statements corresponded with witness’ accounts.

Engaged active listening skills through the execution of intake interviews.

oManaged the intake process for people seeking representation.

Traveled to various courthouses in the metro area, got an understanding for how courtroom procedures go and how legal matters are handled.

Learned about different stages of the legal process and how they are proceeded with when dealing with a client and the county.

Amazon Shakopee, MN

August 2015-May 2016

• Held leadership role by overseeing warehouse duties and supporting in completing tasks as needed.

• Collaborated with a team to create goals that ensured service levels were met effectively in a timely manner.

• Acted as an ambassador, training new employees in their responsibilities in safety guidelines and work expectations.

Volunteer Experience and certifications

• Tutoring, Aces for Kids at Linwood Monroe Arts Plus Elementary and Middle School in St. Paul, MN

• STRIVE, Student Mentoring Program at Edina High School to Prepare for Post Graduate Opportunities.

CPR and AED certified

Title 31 compliance federal training.

Use of Force Training and handcuff Training.

FINCEN training (Financial Crimes Enforcement Network).

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