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Desktop Support Manager

Location:
Omaha, Nebraska, United States
Salary:
15.00/hr
Posted:
November 28, 2018

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Resume:

THOMAS SWEENEY

*** ******** ***, ******* ******, Iowa 51503 402-***-****

ac7tfm@r.postjobfree.com ac7tfm@r.postjobfree.com https://www.linkedin.com/in/thomas-sweeney-04047614b/

Current Student at Iowa Western Community College looking to start my career in PC Support, Technical Support, or Desktop Support.

EXPERIENCE

MAY 2018 – AUGUST 2018

INFORMATION SYSTEMS INTERN, Securities america

Shadowing co-workers with a focus on external storage devices

Learned and worked with VOIP phone system on a daily basis

Completing tickets and requests through the interaction administrator

JUNE 2000 – JUNE 2012

ASSISTANT MANAGER, Hyv-vee, inc.

Overseeing task completions on a daily basis

Daily opening and closing procedures for the store

Placing weekly merchandise orders for all departments

JUNE 2012–JUNE 2016

TECHNOLOGY MANAGER, Hyv-vee, inc.

Organizing and deploying weekly ads through RPM system

Managing incoming and outgoing product and invoices

Assistant Accounting Coordinator

Overseeing/Producing content on the store’s social media pages

EDUCATION

AUGUST 2016 - DECEMBER 2017

COMPUTER PROGRAMMING CERTIFICATE, iowa western community college

Earned while completing my AAS in Computer Programming and Web Development

3.2 GPA

AUGUST 2016 – MAY 2019

AAS COMPUTER PROGRAMMING AND WEB DEVELOPMENT, iowa western community college

3.2 GPA

AUGUST 2018 – DECEMBER 2018

DESKTOP SUPPORT CERTIFICATE, iowa western community college

3.4 GPA

Completing a Support Practicum through the school

SKILLS

Experience running our stores tech support

Fluent in Microsoft Word, Excel, PowerPoint and Outlook

Microsoft, Apple and Android operating systems

Computer Languages: Java, PHP and MYSQL, HTML, C#

Completed classes in: Wed design, client/server-side scripting, java, MYSQL and operating systems, Fundamentals of Desktop Support, A+ PC Support

ACTIVITIES

Member of The Ancient Order of Hibernians – Father Flanagan Division Omaha, NE

Member of Knights of Columbus Council #10722

Volunteer coach for high school and youth wrestling

Advertisement designs for Marg-N-Rita’s Frozen Drink Machine Rentals

REFERENCES

Mike Hoebelheinrich, Director at Hy-Vee 402-***-****

Jon Rochholz, Manager of Store Operations at Hy-Vee 712-***-****

Ray Doughan, Asst. Vice President Bakery Operations at Hy-Vee 515-***-****

Robert Harroun, Manager, Senior Systems Engineer at Securities America 402-***-****



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