**** ******* ****., ***** ******, NJ 07047 C: 201-***-**** firstname.lastname@example.org Director of Housekeeping who can support business empowered solutions to design, improve and support key business processes. Responsible for planning, organizing, and developing of the overall operation of the housekeeping department in accordance with federal, state, and local standards, and guidelines along with assuring the highest degree of quality guest care is maintained at all times. Diligent and meticulous, with the ability to maintain project efficiency and discipline. Equally effective as both a leader and teammate. Hospitality Software: Lightspeed, Opera, HSOS,
Business Software: Microsoft Office
Proficient:Word, Excel, Outlook, and
PublisherLanguages: English, fluent in Spanish
Operating Systems: Windows 7,8, and 10
Proven job reliability, diligence, dedication and
attention to detail.
Proven experience supervising housekeeping
departments of 40+ employees.
Proven comfort and experience to interact
effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization
The ability to anticipate customer needs, change
goals and direction quickly and multitask
Director of Housekeeping, 09/2014 to Current
SHERATON LINCOLN HARBOR WEEHAWKEN NJ
Planning, organizing and directing team members to ensure the highest degree of guest satisfaction. Daily supervision of the housekeeping staff, including the day, event and post-event crews. Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event.
Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events. Recruit, schedule and train all new housekeeping staff members. Knowledge of OSHA and safety standards within Housekeeping department. PROFESSIONAL SUMMARY
Union Local 6 experience.
Executive Housekeeper, 04/2012 to 09/2014
The Westin Governor Morris, Morristown – Morristown, NJ Knowledge of OSHA and safety standards within Housekeeping department Work closely with front desk, engineering department to ensure we have rooms ready for upcoming guest. Conduct pre-event inspections of all rooms, clubs, seating areas and public areas prior to guest arrival/departure.
Planning, organizing and directing team members to ensure the highest degree of guest satisfaction. In charge of 40+employees.
Payroll every two weeks, using ADP.
Experience in a union environment local 6.
Housekeeping Manager, 04/2010 to 03/2012
Millennium Broadway Hotel New York – New York, NY
Managed and oversaw the full scope of housekeeping operations ensuring a smooth running and cost-efficient hotel in all respects.
Interviewed, hired, trained and supervised 40+ employees; completed weekly work schedules; delegated assignments ensuring accuracy and time-effectiveness. Assisted staff members in developing skills essential for quality performance. Engaged in extensive problem resolution; served as the primary liaison to guests, employees and hotel representatives to reconcile issues ensuring optimal levels of client satisfaction. Completed pay roll using Time Saver.
Experience in a union environment local 6.
ASSISTANT DIRECTOR OF HOUSEKEEPING FROM, 01/2003 to 01/2009 OMNI HOTEL AT CNN CENTER
Nominated for numerous "Employee of the Month" awards. Provided quality service to a diverse clientele within a large-scale, reputable hotel. Supervised work activities of cleaning personnel to ensure orderly attractive rooms. Offered individualized service to frequent guests ensuring customer satisfaction in all respects. Investigated complaints regarding housekeeping service and equipment and took corrective actions. Interacted closely with a wide variety of departments including Sales, Reservations, Accounting, Front desk.
Opening of the house using Epitome.
Conducted inventory of supplies and submitted requests to upper management. Inspecting rooms on daily basics, VIPs dignataries, etc. Prepared reports, concerning room occupancy, payroll expenses and department expenses. High School Diploma:
Maristas High School - LIMA-PERU