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Manager Customer Service

Location:
Pine Bluff, Arkansas, 71603, United States
Posted:
November 30, 2018

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Resume:

Bill Chambless

**** *** ** *****, **** Bluff, AR 71603

904-***-****

Email: ac7t9s@r.postjobfree.com

PROFESSIONAL SUMMARY

An executive with diversified management experience in many aspects of the transportation industry, such as operations, safety, sales, and customer service, who is motivated and creative in the achievement of goals. Communicates well at all levels and is a team player; effective in creating a team that achieves timely results. Seeking employment in a challenging environment that will utilize skills for the betterment of the company.

EXPERIENCE

Wagner Logistics, Pine Bluff, AR

Truck Driver April 2016 to Present

Bulk Transport, Little Rock, AR

Regional Manager June, 2015 to October, 2015

Oversaw all terminal and shop operations

Wagner Industries, Pine Bluff,AR

A regional logistics company

Truck Driver June, 2014 to June, 2015

Drive a truck locally in Pine Bluff Ar

Drew Foam, Monticello, AR

A Styrofoam manufacturing company

Transportation Manager April, 2013 to May, 2014

Managed the private fleet and instituted a program to insure the drivers and company adhered to all DOT regualtions

Hotfoot Xpress, Pine Bluff,AR

A regional trucking and logistics company.

Truck Driver August, 2010 to April, 2013

Drive a truck locally in Pine Bluff Ar

Florida Pest Control, St. Augustine,FL

The largest pest control company in Florida.

GHP Tech June, 2009 to July, 2010

Responsible for a pest control route.

TSD Transportation, Jacksonville FL

A nationwide over-the-road and logistics company

Vice-President, Business Development December, 2006 to May, 2009

Responsible for recruiting agents in the Southeast region, as well as overseeing agency DOT safety compliance within the Southeast region.

CSX Transportation, Jacksonville FL

A industry-leading Class 1 railroad.

Supervisor, Crew Calling October, 2005 to December, 2006

Supervised crew callers for the Northern region. Reporting to Superintendent of the Northern Region regarding the on-time calling of crews for yard and road operations of the trains to ensure that all trains and yard jobs were filled in a timely manner.

Start Trucking, Hutchins, TX 75141

An intermodal and regional transportation company

Terminal Manager April, 2003 – October, 2005

All terminal and marketing sales functions. Managed staff of 3, and a fleet of 18 trucks. Concerned with customer service and related management thereof. Achievements: *Increased terminal sales by 25% *Increased fleet size by 20%

ABI, INC., Dallas, TX

An intermodal and regional transportation company.

General Manager 2000 – 2003

Reported to the President with responsibilities for marketing, safety, and driver resources. Responsible for recruiting drivers for the fleet.

Achievements:

o Implemented a safety program that maintains a satisfactory rating by the Department of Transportation.

o Implemented a driver hiring and retention program that facilitated the company’s 300 % growth in 2 yrs.

ESCO TRANSPORTATION, Dallas, TX

An intermodal and regional transportation company.

Assistant Terminal Manager 1998 - 2000

Reported to the Terminal Manager with responsibility for all the terminal administrative requirements. Managed a staff of 3.

Achievements:

o Implemented a program to streamline driver payroll.

DFW INTERMODAL TRANSPORT, Carrollton, TX

An intermodal and regional transportation company

Vice-President of Marketing and Sales 1996 - 1998

Reported to the President with responsibility for the marketing department and company expansion.

Achievements:

o Opened a successful terminal in Jackson, Mississippi.

o Increased sales by 10 % in a year.

INTEGRATED DISTRIBUTION, Grand Prairie, TX

A subsidiary of Arkansas Best Corporation, one of the largest multi-modal transportation companies.

Terminal Manager 1995-1996

Responsible for the Dallas, Texas marketing and terminal operations.

Achievements:

o Opened terminal, hired and trained necessary personnel

o Implemented dispatch system for terminal.

Terminal Manager 1993-1995

Responsible for the Memphis, Tennessee marketing and terminal operations.

Achievements:

o Participated in company sponsored training programs.

o Assessed organizational needs and restructured job responsibilities to improve the terminal operation.

EDUCATION

BBA, Marketing, Southern Arkansas University, 1982.

REFERENCES AVAILABLE UPON REQUEST



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