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Manager Insurance

Location:
Peru, Illinois, United States
Posted:
November 30, 2018

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Resume:

Tanisha Spivey

**** ******* **.

Naperville, IL *0563

630-***-****

ac7t83@r.postjobfree.com

PROFESSIONAL SUMMARY

Detail-oriented professional with leadership skills and extensive experience in customer servce, in being a team player who is reliable and adaptable to dynamic environments.

WORK HISTORY

Wintrust Rosemont, IL 2017-2018

Junior Underwriter

Communicate daily via email and/or phone with brokers and account managers setting expectations and updated status of loans.

Cleared basic underwriting credit conditions such as paystubs, W2’s, assets, title, insurance, letter of explanations, payoffs, flood certificate, streamline condo approval and tax returns.

Reviewed risk flags from data alerts and cleared variances.

Resubmitted loans through Fannie Ma DU and Freddie Mac LP when necessary.

Completed appraisal validation; advised the UW when VA appraisals were in to ensure NOV was issued.

Assisted Operations Manager and Underwriter VP & AVP with daily, weekly and monthly reports.

Underwriter Liasion

Communicate daily via email and/or phone with brokers and account managers setting expectations and updated status of loans.

Cleared basic underwriting credit conditions such as paystubs, W2’s, assets, title, insurance, letter of explanations, payoffs, flood certificate, streamline condo approval and tax returns.

Reviewed risk flags from data alerts and cleared variances.

Resubmitted loans through Fannie Ma DU and Freddie Mac LP when necessary.

Completed appraisal validation; advised the UW when VA appraisals were in to ensure NOV was issued.

Assisted Operations Manager and Underwriter VP & AVP with daily, weekly and monthly reports.

JP Morgan Private Wealth, Lombard, IL 2012-2016

Loan Processor

Communicate directly with customers and agents to review rate lock and point objectives, pricing and fees for accuracy

Perform all validation requirements on applicable loan files, coordinate with buyers, sellers, title companies, escrow agents, surveyors, and real estate agents to schedule closings

Prepare and calculate income and assets thoroughly before submission to underwriting

Review and understand an agreement of sale, meet all closing and commitment dates, obtain and review documents for acceptability against loan conditions

Understand and abide by all Chase and Federal Compliance regulations, verify all pricing and fees are accurate

Assisted in the development of successful business strategies by providing proactive and constructive feedback on techniques and strategies

Review title insurance, flood, tax certificates, and surveys to ensure they meet guidelines

Achieve and maintain acceptable customer satisfaction levels

Manage pipeline via daily pipeline reporting, effectively manage a minimum of 80 loans in process while achieving acceptable cycle times

Senior Processor

Communicate directly with customers and agents to review rate lock and point objectives, pricing and fees for accuracy

Perform all validation requirements on applicable loan files, coordinate with buyers, sellers, title companies, escrow agents, surveyors, and real estate agents to schedule closings

Prepare and calculate income and assets thoroughly before submission to underwriting

Review and understand an agreement of sale, meet all closing and commitment dates, obtain and review documents for acceptability against loan conditions

Understand and abide by all Chase and Federal Compliance regulations, verify all pricing and fees are accurate

Assisted in the development of successful business strategies by providing proactive and constructive feedback on techniques and strategies

Review title insurance, flood, tax certificates, and surveys to ensure they meet guidelines

Achieve and maintain acceptable customer satisfaction levels

Manage pipeline via daily pipeline reporting, effectively manage a minimum of 60 loans in process while achieving acceptable cycle times

HSBC Mortgage Services, Elmhurst, IL 2010-2012

Mortgage Services Specialist

Process Modification applications for applicants who request, lower monthly payments for a short or long term.

Collect on past due mortgage payments

Take Inbound calls pertaining to past due payments and modifications.

Place outbound calls to advise applicants on status of modifications request.

Send confirmation e-mails on modification request and past due balances to bring accounts current.

Promote excellent customer relations via phone, e-mail, and by letter.

Follow company policies and procedures to avoid violating compliance.

Communicated with customers about settlement offers.

Calculated debt to income to determine settlement amount

Generate and manage monthly report

Complete application package to pass to the Specialist to determine the borrowers qualifications for programs that will avoid foreclosure proceedings

Service delinquent mortgage accounts in accordance with our client, investor and insurer, regulatory, federal, state and agency guidelines; demonstrating adherence to FDCPA

Perform extensive skip tracing to locate both potential contact information for members and potential assets to be leveraged during legal pursuit of monies owed

Serve as a de-escalation point for member issues

Negotiate with members and non-member representatives to secure modified payment arrangements or settlements for past due or high risk accounts

EDUCATION

06/1999 – 06/2003 Diploma:

Lyons Township High School-Lagrange, IL

08/2003 – 12/2005 N/A: Computer Information Systems(basic and advance studies)

College of Dupage-Glen Ellen, IL

Skills: MS Word, MS Excel, MS PowerPoint, SBA lending(entry level), Commercial banking (entry level),Oracle, and effective communication skills.



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