Justin Kao

650-***-**** ac7t6z@r.postjobfree.com

Desktop Support

Intuitive network administrative with 7 years of progressive experience across a broad range of technology troubleshooting. Proven ability to combine vision, ingenuity, and strong business acumen with well-developed project management to support and resolve hardware, software, and voice/data communication systems issues. Areas of expertise include:

Troubleshooting

Network Solutions

Internal Network

Firewalls

Active Directory

Public Speaking & Presentation

Verbal & Written Communication

On-site support

Professional Experience

Axiom Event Solutions, San Francisco, CA August 2015 - Current

AV Manager

In charge of setting up TV on stands, projectors, projector screens, Audio,

Check in and out equipment. Equipment maintenance and upgrade. Set up Zoom

meetings and Zoom webinars. Set up XLR controller, microphones, amps. Making sure

the client has everything ready and running smoothly.

Pinterest, San Francisco, CA August 2017- February 2017

Line cook

Recruited to an excellence driven team who only use the freshest locally grown vegetable and sustainable open pasture. Duties include coming up with a menu. Order and receiving. Clean and prepare vegetables, meat, starch, etc. Undertake creative cooking duties such as sauce reduction, parboiling food, tasting menu, plating etc. Prepare simplistic dishes such as salads, entrees, dessert, and snacks.

Taste Catering, San Francisco, CA May 2013- June 2017

Lead Server

From beginning to the end of the event we are the heart of the beast. Gear is brought in and the location is staged. From a barren room to become the talk of the year. Everything is set and checked twice and the show begins.The gift the fine dining and excellent service.

International Herbal Inc, San Bruno, CA

System Administrator June 2010- May 2017

Charged with installing, supporting, maintaining, and troubleshooting servers or other computer systems, and planning for and responding to service outages and other problems. Provide technical support for both hardware and software issues our users encounter. Manage the configuration and operation of client-based computer operating systems. Monitor the system daily and respond immediately to security or usability concerns. Create and verify backups of data. Respond to and resolve help desk requests. Upgrade systems and processes as required for enhanced functionality and security issue resolution. Administrate infrastructure, including firewalls, databases, malware protection software and other processes. Review application logs. Install and test computer-related equipment. Set up, configure, install Bring work-home laptops. Set up security Cameras and IP Cameras. Managed over 15 computers and 5 laptops. Manage office to be HIPPA level. Remote Access VPN @ home-work-laptop to work server. Ability to handle multiple tasks under challenging conditions

●Experience with imaging and endpoint management systems

●Experience with Active Directory and MS Office 365 account management

●Experience with Windows 7/10, Office 365, Antivirus technologies

●Experience with networking technologies such as TCP/IP, DNS, DHCP, VPN and Wi-Fi/WAP

●Experience with Windows 2012, 2016 Servers

●Experienced with Linux Server

●Experienced with Mac Support

●Knowledgeable in IT security domains including user directories, single sign-on and encryption

●Experience with multiple types of operating systems or expert knowledge in one.

●Experience with managing an integrated computing environment.

●Extensive experience in multiple programming languages for system development.

●Experience with networked environments.

●Experience with network storage solutions.

Radisson Hotel, Brisbane, CA 2010-2013

Front Desk Supervisor

Lead and direct the team to ensure the smooth operation of Front Desk functions. Participates in training of all Front Desk associates; acts as a resource to associates. Act as “The Face” of the business. Resolves guest and associate complaints and issues. Up sale and closing experience. Answer all phone calls to hotel regarding questions of book room, cancel rooms, accommodations, and local tourism. Transferring incoming calls.Escalate calls with appropriate department with written ticket. Kept a documented track of guest experience reviews. Greets all who visit. Collect payment. Collect guest’s signed hotel waivers. Issue room access cards. Shipping and receiving of mail and packages. Lead weekly team meetings. Become Manager on duty after 6pm daily.

Education:

CompTIA A+ 2018

College of San Mateo: Computer Science 2008-2011 Incomplete

Skills:

10+ years MS Office Suite:Word,Excel, Powerpoint

10+ years of Google SaaS

Customer service skills and detail oriented

Master of multiple tasks

Knowledge of AV equipment and all technology in a meeting environment

Opera CRM

Reference:

1.Lang Pierce: Sou Chef; 949-***-****

2.Kris Ancheta: Executive Kitchen Manager: 925-***-****

3.Michael Angel: Network Manager: 707-***-****

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