Resume

Sign in

Manager Hotel Reservation and Front Office

Location:
Mississauga, Ontario, Canada
Posted:
November 30, 2018

Contact this candidate

Resume:

Overview:

Business focused, result driven professional, Certified Hotel Revenue Manager with a Hotel & Restaurant Management Diploma and years of experience in hotel operations.

Strong background in room reservation operations as well as revenue management.

Capable of handling hotel operations (rooms division) for a full service, mid-scale property.

With experience in Middle East and North America, from 20+ to 1000+ room property, midscale, extended,

boutique and luxury properties.

With Pre-opening as well as Re-branding experience

Well versed in various PMS, CRS, Channel Management and Revenue Management Systems

Certifications: CHRM American Hotel & Lodging Educational Institute,

JHSC, Hotel Trainer and Basic First Aid Provider (Canadian Certifications)

Technical Knowledge and Expertise:

Opera - PMS (including configuration) and S&C, Fidelio - PMS and S&C

FOSSE, ChoiceAdvantage (PMS)

SynXis, Holidex (IHG), MARSHA (Marriott), Netrez, IHotelier and Trust (CRS)

Ideas, Perform (Revenue Management Systems)

One Yield, HPP (Marriott RMS)

Delphi Sales & Catering System

Lanyon, iRFP, ChoiceROCS, MARFP

Ihotelier, Travel Tripper (Hotel Website Administration Systems)

Ezyield, SiteMinder (Channel Management Systems)

Shift4 Dollars on the Net, Elavon Gateway (Credit Card Billing Systems)

Rategain Optima, OTA Insight, Demand 360

Relevant Experience:

Revenue Management

Successfully driven the room revenue in a very challenging market exceeding the annual budget by 4%

Increased revenue generated from OTA by launching promotions and packages (from 50% to 100% room nights’ increase) and placing the hotel on top 3(room nights’ production) for the city during low season.

Worked actively with Director of Travel Trade in launching promotions for FIT wholesale segment, placing the hotel among the top 5 hotels in the city (on room nights’ production) for one of the major wholesalers.

Generated substantial room revenue by introducing long-term contracts to corporate clients thereby meeting the guest’s needs and likewise improving efficiency in room operations.

Introduced incentive program on selling BAR and Packages (highest selling rate plans) thereby improving hotel’s ADR and reducing cost of call diversion to central reservations.

Effectively managed room inventory for Tours and Travel FIT segment by implementing room allocation in PMS.

Reservations

Established the room reservations department at the pre-opening stage by complying with brand standards, setting up systems, handling staff recruitment and training, as well as completion of office set-up which resulted to the successful room reservations operation for the hotel.

Planned and implemented a remote reservations support for small 21-key boutique saving significant cost.

Configured and administered hotel PMS, CRS and GDS, Hotel Website and other OTA extranets which

opened hotel room availability across all channels likewise, increasing hotel visibility.

Improved department performance by staff motivation through incentive programs, team building, continuous training and one-on-one coaching thereby resulting to work efficiency and staff satisfaction.

Hotel Operations

Conducted the hotel waste audit and created the waste management plan which would decrease current cost by at least 15% after one year of implementation

Completed hotel franchise (Choice Canada) rebranding requirements in systems, rooms management, brand standards and staff training by functioning as a hotel administrator which resulted in the successful re-launch of the hotel

Improved front office operations by integrating interfaces (credit card, key systems) and implementing new policies and procedures which increased work efficiency.

Increased hotel cash flow by improving the collection process through the efficient use of the hotel systems thereby decreasing the accounts receivable by 65%

Reduced departmental supply cost by implementing cost control measures (recycling), educating staff, sourcing best suppliers and implementing order control resulting to 35% decrease in supply cost

WORK HISTORY:

Revenue Manager

StayWell Hospitality Group

Park Regis Kris Kin Hotel, Dubai

Park Regis Boutique Hotel, Dubai

Revenue Manager

Chelsea Hotel Toronto Toronto, Ontario, Canada

Front Office Manager

Courtyard by Marriott Brampton, Ontario, Canada

Front Office Manager

Holiday Inn Sudbury, Ontario, Canada

Guest Services Manager

Best Western Plus Toronto Airport Hotel, Mississauga, Ontario, Canada

Front Office & Room Revenue Manager

Clarion Hotel & Conference Centre (formerly Holiday Inn), Fort Erie, Ontario, Canada

Reservations and Revenue Manager

Angsana Hotel & Suites Dubai (sister brand of Banyan Tree), Dubai, UAE

Revenue Manager (Promoted)

Habtoor Grand Resort & Spa, Dubai, UAE

Reservations Manager

Habtoor Grand Resort & Spa, Dubai, UAE

Reservations Supervisor

Dusit Thani, Dubai, UAE

Reservations Supervisor (Promoted)

Four Points by Sheraton, Bur Dubai

Guest Service Agent/Reservations Agent

Four Points by Sheraton, Bur Dubai

August 1, 2016 to September 8, 2018

December 2017 to September 2018

November 2014 to May 2016

February to November 2014

November 2012 to February 2014

April to September 2012

July 2009 to March 2012

December 2007 to May 2009

June 2006 to September 2007

January 2006 to May 2006

May 2002 to January 2006

March 2001 to April 2002

September 1999 to February 2001

Education:

Sep 2002 to

Jan 2003

Diploma in Hotel and Restaurant Management

Thomson Education Direct, USA

Jun 1990 to

Mar 1994

Bachelor of Science

PWU, Philippines

Professional Development:

Certified Hotel Revenue Manager, AHLEI, October 2017

Front Office Operations Training, IHG, June 7, 2013

Choice Room Condition Certification, Choice Hotels International, September 16, 2011

Fundamentals of Perform, Revenue Management System, IHG, Montreal, Canada, October 27, 2009

Leveraging the Internet for Sales, IHG, Ontario, Canada, July 26, 2009

Ihotelier On-line Course, Travelclick, USA, April 8 to 16, 2008

Train the Trainer, Dusit Dubai, August 10-13, 2003, Refresher at Angsana Dubai, December 2007

ACHIEVEMENTS & AWARDS:

Pre-opening Team Leader: Reservations, Angsana Dubai, UAE, December 2007

Employee of the Year 2003, Dusit Thani

Star of the Day, November 22, 2003, Dusit Thani

Employee of the Month, January 2003, Dusit Thani

Employee of the Month, February 2001, Four Points by Sheraton

References available upon request.



Contact this candidate