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Customer Service Executive

Location:
Kolkata, West Bengal, India
Salary:
As per Company Policy
Posted:
November 30, 2018

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Resume:

Curriculum Vitae

Name: SUBHASISH GHOSH

Address: Narayanpur Beraberi Ghoshpara, P.O-Rajarhat Gopalpur,

P.S- Airport, Opposite of Sitala Mandir, Kolkata-700136

Phone: +91-847******* / 908-***-****

E-mail: ac7t1w@r.postjobfree.com / ac7t1w@r.postjobfree.com

Career Objective:

To be successful employee in a world class working environment in an eminent company.

Summary:

Educational Qualification: B.Com Graduate from Calcutta University in 2005

Work Experience:

Organization Name

Designation

Joining Date

Leaving Date

Spanco BPO Service Ltd.

Customer Service Executive

19-Jan-09

11-Sep-09

Kochar InfoTech Pvt. Ltd

Sr. Technical Support Executive

14-Sep-09

05-Dec-10

Kochar InfoTech Pvt. Ltd

Back Office Executive (Promoted)

06-Dec-10

14-Feb-13

Idea Cellular Ltd.

Activation & Verification Officer (Field service of Prepaid & Postpaid Backend Activation Process)

19-Mar-13

05-May-17

Fusion BPO Pvt Ltd

MIS Executive

10-Jul-17

30-Mar-18

Channel Play Private Ltd

Regional MIS Executive

02-May-18

Till Date

Jobs Responsibility

Co-ordinate with Sales and service Team & Chanel Support Team

Distributor, Retailer & Idea store Audit

Document Audit

KYC Document Verification

Proper Documentation & Verification from Govt. links

Team handling

Preparing Daily Report

Beat Timing Management

Data Analysis

Data Management

Back Office Management

Excellent Knowledge in MS Office

Maintaining Agent Data

Preparing Power point Slide

Give 1-2-1 Feedback

Preparing Roster

Taking Escalation

Preparing agent Performance Report

Maintaining Data Base

Academic Qualifications:

Examination/Degree

Institute

Year of Passing

Board/ University

Marks / Grade

Graduation

City College

2005

Calcutta University

41.6% / P

High Secondary

Chittaranjan Colony Hindu Vidyapith

2002

Higher Secondary Council Of West Bengal

60% / 1st

Madhaymik

Chittaranjan Colony Hindu Vidyapith

2000

West Bengal Board of Secondary Education

69.6% / 1st

Extra Curricular Activities & Hobbies:

Completed Diploma in Financial Accounting System from Yuba Kendra in 2006

Playing Chess

Personal Information:

Father’s Name : Aloke Ghosh

Date of Birth : 11th August, 1984.

Gender : Male

Nationality : Indian

I hereby declare that the above statements are true to the best of my knowledge and belief.

Place: Kolkata

Date: SUBHASISH GHOSH



Contact this candidate