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Customer Service Assistant

Ottawa, Ontario, Canada
November 30, 2018

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** ****** ********, ******* **, L3P5W8

647-***-**** •


- Strong communication and interpersonal skills developed through assisting individuals in injury prevention

- Trained on Electrocardiogram, LVDT, DEXA BIA, Cadaver Analysis, IFC, and Phototherapy

- Proficient in MS Office, Adobe Photoshop, Mac OSX, HTML, CSS EDUCATION

University of Waterloo, Waterloo ON 2016 – Present Kinesiology, Honours


Myo-Health Rehabilitation – Toronto, ON Summer 2018 Physiotherapy Assistant – Worked with individuals with disabling conditions to assist in regaining their optimal physical function

- Management of acute injuries, and musculoskeletal illnesses affecting performance

- Designed and implemented customized treatment plans using PhysioTec software

- Administered modalities such as Interferential Current, Laser Therapy and Ultrasound

- Prescribed therapeutic exercises to restore, maintain and maximize mobility, strength, and overall bodily function

Autism Association Ontario – Toronto, ON Summer 2017 One on One Support Worker – Applied teaching methods to student and analyzed to identify patterns and areas of potential improvement for the life skill of learning to swim

- Assessed student individually and in conjunction with guardians, worked to design appropriate therapeutic approaches

- Educated child on techniques and promoted swimmer safety in a learning environment that would heighten their development and confidence

- Tended to any behavioural incidences and kept records of child’s progress City of Markham – Markham, ON Summer 2016

Lifeguard and Swim Instructor – Instructed individuals ranging from infants to seniors and when necessary, tended to emergency situations in accordance with incident protocols

- Relied on to exemplify high levels of customer service and public relation skills with all members at the facility

- Played an important role in the collection of participant progress and crafted tailored advancement reports and lesson plans accordingly

- Facilitated the Adapted Aquatics program to those with physical and cognitive disabilities by applying swim techniques through a more hands on approach


CIVIC Ontario – Toronto, ON September 2017 - Present Regional Co-Lead – Facilitate events in coordination with lead representatives to provide young professionals with a variety of opportunities to contribute to the community

- Awareness initiatives include: Out of the Cold, Dodging for Dimes, Good Shepherd, Food Bank Toronto PROJECTS

The Effects of Creatine Supplementation in Regards to Muscle Hypertrophy December 2016 University of Waterloo

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