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Customer Service Manager

Location:
India
Salary:
25000
Posted:
November 30, 2018

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Resume:

RESUME

R VIJAYAKUMARI

No : */*** B,

Mukkani Amman Koil St,

Pallavaram, Mob: +91-900*******/971*******

Chennai-600043. Email Id :ac7t08@r.postjobfree.com

Objectives:

To obtain a position in an Organization that is continuously challenging and offers the opportunity to increase and expand my skills, knowledge and abilities.

Academic Profile:

Qualification

College/Institution

Board/University

Year of Passing

% of Marks

M.C.A.,

Vivekananda College, Salem

Periyar university

2006-2009

87%

B.Sc.(C.S),

A.M. Jain College, Chennai

Madras University Chennai

2003-2006

63%

H.SC,

M.B.N Girls Higher Secondary School, Chennai.

State Board

2002-2003

68%

S.S.L.C,

MaraiMalaiAdigalar HSS, Chennai.

State Board

2000-2001

54.4%

SOFT SKILLS:

Proficient in MS-office(Word, Excel and Power Point)

Programming Languages: C, C++, DOT NET.

RDBMS : MS-SQL SERVER 2000 & MS-ACCESS

Electives Studied : Visual Basic Programming

Operating System: MS-DOS, Wins98, Xp,2000

Web Tools : HTML

WORK EXPERIENCE:

1.VELS UNIVERSITY, ZAMIN PALLAVARAM – [ACCOUNTS ASSISTANTS] (28.02 2018 to Till date)

ERP Varsity Workforce

ERP varsity, Update employee masters in DB.

Work with workforces, payroll process and approval, multiple components

Issue salaries to University as well as school staffs (Regular staff’s & Non Regular staff’s)

Monitor employees salary advance receivable and repayment

Provide no dues certificate to staff’s & student’s

Update student payments by online, DD or Cash mode

ERP Varsity Accounts

Working with spreadsheets, sales and purchase ledgers and journals.

Verify the invoice and bills thoroughly and enter Journals books.

Receipts & contra for internal fund transfer.

Making payments to the creditors as per approval from higher official

Reconciling finance accounts and direct debits, if required.

Adhere duties allotted by CA Manager.

2.MUTHOOT FINCORP LIMITED- [BRANCH MANAGER]- (21.10.2016 TO 31.12.2017)

Directing all operational aspects including distribution, customer service, human resources, administration and sales in accordance with NBFC objectivise

Assess local market conditions and identify current and prospective sales opportunities

Manage budget and allocate funds appropriately.

Address customer and employee satisfaction issues promptly

Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities

Bring out the best of branch’s personnel by providing training, coaching, development and motivation.

Together work to improve branch profitability as well as audit score card.

Adhere to high ethical standards and comply with all regulations.

3.M.CASTLE CONSTRUCTION PTE LTD – [ADMINISTRATIVE MANAGER](24-12-2013 TO 31-12-2015)

To assists with application, renewal, cancelation of Work Permit & S Pass application. Follow through with the arrangement of medical examination, dormitory arrangement and issuance of the passes.

Draft letter of appointments, warning letter, termination letter & bond letter

Update employees’ record

Arrange for SOC, renewal of SOC, core trade registration, claiming from WTU &required courses for construction workers.

Assists with payroll calculation and computation

Draft and send contract/quotation

Issue Invoice and follow up on payments

Set up and implement employees’ appraisal

To implement effective office work flow and system, WHS regulation

To assists with accounting data entry Organize company events and functions

Any other duties assigned by superior.

4.MINISTRY OF RECRUITERS PTE LTD, SINGAPORE- SENIOR BUSINESS OPERATIONS MANAGER, (CSM) - CLIENT SERVICE MANAGER(Sep2011 to March 2013) – [E Pass]

Determines applicant requirements by studying job description and job qualifications.

Develop and Manage strong consultative relationships with hiring managers and candidates.

Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.

Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.

Improves organization attractiveness by recommending new policies and practices;

Accomplishes human resources and organization mission by completing related results as needed.

Exceptional oral, written, and interpersonal communication skills.

Skilled in soliciting input and proactively evaluating business, client and candidate needs.

Ability to build strong relationships and positively influence clients and colleagues

Strong problem solving ability

5.CAMS-CHENNAI, INDIA-CSO-[CUSTOMER SERVICE OFFICER](August 2009 to June 2011)

CAMS provide services for Investors, distributors and AMCs (Asset Management Companies) on Mutual Funds. As a customer service officer I performed below duties:-

Handled Customer's applications, e.g. entered customer data like change of KYC, Change of Bank details, updating of PAN ID, etc in the system before cut off time and filed the applications.

Worked with HQ on the customer data daily.

Answered customer's queries through phone & email

Handled courier services and performed necessary related duties

Provide on line status of the mutual funds to the customers

Generated weekly and monthly reports&Up keeping of customer's records for each mutual fund

COURSE COMPLETED IN SINGAPORE

EA PERSONNEL BASIC

ADDITIONAL SKILLS

TALLY ERP 9.0 COMPLETED

Languages known:

Tamil (Proficient)

English (Proficient)

PERSONAL DETAILS:

Name :Vijayakumari R

Husband Name : Palani Kumar

Date of Birth :3rd October1985

Nationality :Indian

Language Known :English & Tamil

Marital Status :Married

Passport Number :H2308245

Passport Valid Date :29/01/2019

Date Of Join :15 Days

Expected Salary : As per company norms

Area Of Interest :,

Listening Music, Classical Dance& Playing Indoor Games

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge and belie

Place : Chennai (Vijayakumari.R)

Date : 14/11/2018



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