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Sales Service

Kolkata, West Bengal, India
25000 p/month
November 27, 2018

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Mobile No.: 916-***-****; 798*******


***, ****** ****, ********** ****, KOLKATA-700074


Career Contour:

Since April 2011 to June 2018 Sharp Business Systems (India) Ltd as Customer Support Executive

Key Client Management

Working on online ECRM package, customer calls downloading, assigning to specified Business Partner, follow up with them for proper response and closure of call

Building and strengthening relationships with key accounts; Sales, Service providers, Customers ensuring high customer satisfaction by providing them with complete Service Support.

Managing and handling Branch administrative activities; MIS related activities.

Documentation and lead generation

Ensuring speedy resolution of queries & grievances to maximize client satisfaction levels.

Assessing feedback from the clients and working on the same to promote smooth service.

Evaluating performance & monitoring of service activities.

Maintaining Stores activity like indent of spares to HO, issuing to ASP, replacement of spares in warranty consumption and Billing through Purchase Order.

To Prepare Performance Report of the direct Technicians, and A S P, analyze their productivity.

To maintain Branch Profitability by consuming the Spares, by improving Revenue Collection.

Generating Service reports, ASP Payment sheets, checking and verifying the genuinity of the calls and proceeds to HO for payment.

Follow up with HO for Vendor payment, ASP payment, spares dispatch etc.

Preparation of MIS report, verification, checking and generating Service claim of more than 40 Channel Partners

From 6th February 2006 to 31.03.2011 SHARP INDIA LIMITED As a Stores Officer

Issuance of Spare Parts to the Technician, receiving the defective Component against the good Spare.

Maintaining the G R N File (Goods receipt Note) entering in the System,

To keep a track of present stock lying.

Controlling of Stock Inventory.

To give Requisition for regular moving Spares, to maintain buffer stock for Solving Customer problems.

To interact with Service Retainers/ Agents / Sales Executive for proper Operations.

To Prepare Performance Report of the Technicians, analyze their productivity.

To maintain Branch Profitability by consuming the Spares, by improving Revenue Collection.

To operate the Service Centre in absence of Service In charge.

To resolve Critical Customer Problems,

To coordinate with H.O for better Operations, and day to day services.

To allocate the jobs to Service Technicians, taking Feedback.

Maintaining daily cash.

To coordinate with Accounts & Sales department for proper Operations.

Daily Data Entry in S AP (Software)

Presentation of Slides as per meeting Agenda.

16th June 2005 to 5th February 2006 Singhania Group of Companies

Roles and Responsibilities

Dealing with all sort of Chemical based Manufacturing Co. for new Business, Product selling.

Answering to Customer queries for New Offer, Application, Pricing etc.

Coordinating with Sales Executives for further business development.

Making Monthly dealer wise Sales Report.

Miscellaneous works relating to sales (Challans, Quots, fax, mails, Delivery)

Payment follow up, promotional letters to focus customers.

Assisting Marketing Head in different sectors.

13th June 1996 to 15 th june2005 ADONIS ELECTRONICS PVT LTD (ONIDA)

Roles and Responsibilities

Dealing with Inbound & Outbound calls over Phone.

Coordination with Dealers/ Distributors, Sales Personnel in regard to day to day services.

Handling Customer Problems resolving escalated queries.

Servicing existing customer base, Internet, Email

Handling Office Administrative Part (Attendance, Leave & H R related issues)

MIS Executive Cum Administrative Officer

Prepare Monthly, Weekly & Fortnightly Report as per the ready beckoner and sending it to H.O.

Coordination with branches/ Sub branches for data Collection, for data export/Import and to match with the main Server.

To analyze the Performance of the Technician.

To provide data for Six- Sigma and to improve the Satisfaction level of Internal & External Customers.

To Prepare Presentation Slides over Power Point as per the meeting Agenda.


M B A from I A S E University. (Rajas than) Specialization in H R. with 60% marks.

Diploma in Computer Application & Programming from TATA UNISYSS (TULEC 1998)

Completed Bachelor of Arts from Calcutta University.

Completed Higher Secondary from W B C H S E

Completed Secondary form C B S E (Kendriya Vidyalaya Saltlake)

IT Forte

Applications : Can work in MS WORD, EXCEL, MS-Office, Internet and PowerPoint,

Personal Dossier

Date of Birth : 12th September 1972

Languages Spoken : English, Bengali, and Hindi

Salary : Negotiable

Thanking You,

Subhasree Dey

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