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Customer Service Data Entry

San Jose, California, 95125, United States
November 26, 2018

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John Franklin Major **** Saidel Drive #3, San Jose CA 95124 408-***-****

Good communicator with emphasis on problem solving & dispute resolution

Proficient at MS Office Suite & AccountEdge 2014

Loyal, dependable, committed, diligent, highly logical, process oriented

Extensive experience in Marketing, Sales, and Customer Service


2013-present HBR Industries San Jose, CA

2015-present Administrative Coordinator

-Monitor inventory & stock

-Assist with procedure development & adherence

-Arrange for daily package pick-ups and sign for deliveries

-Create Production Schedule for week

-Create new part numbers\Auto builds for inventory

-Help resolve issues that come up at our management meeting

-Gather, enter, and/or update data to maintain departmental records and databases, as appropriate

-Establish and maintain files and records for the office.

-Work with colleagues on special projects as needed

2013-2015 Accounts Payable\Receivable Clerk

-Update and maintain records of expenditures

-Respond to vendor invoices

-Ensure that all payments are sent on time

-Resolve payment discrepancies and disputes on behalf of the company

-Prepare and mail invoices to customers

-Post payments to customer accounts

-Organize and file deposit receipts as invoices are paid

-Prepare reports on delinquent accounts and customer payment profiles

-Analyse financial records for accuracy

2012-2015 Keller Williams Cupertino, CA


-Qualify Buyers\ Show Properties

-Write Contracts\Negotiate for clients

2010-2012 Coldwell Banker San Jose, CA


-Qualify Buyers\ Show Properties

-Write Contracts\Negotiate for clients

2006-2007 Netflix (Volt Services Group) Sunnyvale, CA

Senior Marketing Representative

-Support marketing and new subscription campaigns

-Provide back up for customer service department on the maintenance of existing accounts

-Cover multi-lines

-Qualify prospects, ad campaign tracking, trouble shooting.

-Train and supervise new hire marketing representatives

-Document data entry using Excel

2003-2006 New Life, Inc San Jose, CA

Operations Manager

-Manage daily operations of a 10 client “social model residence”

-Ensure compliance to corporate mission statement and profit goals

-Leased activities

-Conduct network marketing

-Supervise facility maintenance

-Oversee client activities/ accountability as well as conflict resolution

2003-2005 Sears Cupertino, CA

Receiving Associate

-Supervise merchandise receiving for busy national retailer

-Organize inventories for sales departments

-Verify and maintain accurate records for all physical stock in warehouse

-Authenticate order accuracy prior to shipment and where required resolved customer disputes

1999-2003 Quick Grocery Santa Clara, CA

Independent Consultant

-Responsible for the setup and maintenance of store’s MS database

-Control purchase and inventory costs

-Set up and maintain email

-Set up management tracking system on movie rentals

-Perform customer service, inventory control and audits as required


2008-2014: AA Social Science – West Valley College Saratoga, CA

1992-1995: Computer Information Systems – Humboldt State Arcata, CA

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