John Franklin Major
ac7suk@r.postjobfree.com **** Saidel Drive #3, San Jose CA 95124 408-***-****
Good communicator with emphasis on problem solving & dispute resolution
Proficient at MS Office Suite & AccountEdge 2014
Loyal, dependable, committed, diligent, highly logical, process oriented
Extensive experience in Marketing, Sales, and Customer Service
WORK EXPERIENCE:
2013-present HBR Industries San Jose, CA
2015-present Administrative Coordinator
-Monitor inventory & stock
-Assist with procedure development & adherence
-Arrange for daily package pick-ups and sign for deliveries
-Create Production Schedule for week
-Create new part numbers\Auto builds for inventory
-Help resolve issues that come up at our management meeting
-Gather, enter, and/or update data to maintain departmental records and databases, as appropriate
-Establish and maintain files and records for the office.
-Work with colleagues on special projects as needed
2013-2015 Accounts Payable\Receivable Clerk
-Update and maintain records of expenditures
-Respond to vendor invoices
-Ensure that all payments are sent on time
-Resolve payment discrepancies and disputes on behalf of the company
-Prepare and mail invoices to customers
-Post payments to customer accounts
-Organize and file deposit receipts as invoices are paid
-Prepare reports on delinquent accounts and customer payment profiles
-Analyse financial records for accuracy
2012-2015 Keller Williams Cupertino, CA
REALTOR ®
-Qualify Buyers\ Show Properties
-Write Contracts\Negotiate for clients
2010-2012 Coldwell Banker San Jose, CA
REALTOR ®
-Qualify Buyers\ Show Properties
-Write Contracts\Negotiate for clients
2006-2007 Netflix (Volt Services Group) Sunnyvale, CA
Senior Marketing Representative
-Support marketing and new subscription campaigns
-Provide back up for customer service department on the maintenance of existing accounts
-Cover multi-lines
-Qualify prospects, ad campaign tracking, trouble shooting.
-Train and supervise new hire marketing representatives
-Document data entry using Excel
2003-2006 New Life, Inc San Jose, CA
Operations Manager
-Manage daily operations of a 10 client “social model residence”
-Ensure compliance to corporate mission statement and profit goals
-Leased activities
-Conduct network marketing
-Supervise facility maintenance
-Oversee client activities/ accountability as well as conflict resolution
2003-2005 Sears Cupertino, CA
Receiving Associate
-Supervise merchandise receiving for busy national retailer
-Organize inventories for sales departments
-Verify and maintain accurate records for all physical stock in warehouse
-Authenticate order accuracy prior to shipment and where required resolved customer disputes
1999-2003 Quick Grocery Santa Clara, CA
Independent Consultant
-Responsible for the setup and maintenance of store’s MS database
-Control purchase and inventory costs
-Set up and maintain email
-Set up management tracking system on movie rentals
-Perform customer service, inventory control and audits as required
EDUCATION:
2008-2014: AA Social Science – West Valley College Saratoga, CA
1992-1995: Computer Information Systems – Humboldt State Arcata, CA