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Customer Service Sales

Las Vegas, NV
November 26, 2018

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Lorena Brooks

Customer Service Ambassador - Eastridge Conventions

Las Vegas, NV 89108


To obtain a customer service position in a people-oriented company where I can put in my maximum

potential to achieve corporate goals. Seeking a position in a renowned company to add value to

my experience and also brighten the path to my career goals. To join an organization that offers a

constructive workplace to improve my customer service skills and abilities.

Authorized to work in the US for any employer

Work Experience

Customer Service Ambassador

Eastridge Conventions - Las Vegas, NV

April 2016 to Present

Provide excellent customer service.

● Overcoming guest problems and concerns.

● Making sure the guest experience is efficient and timely.

● Directing and ensuring my team has all that need to have a successful show.

Underwriter Service Assistant

Teamwright and Associates Realty - Las Vegas, NV

March 2014 to Present

* Responsible for reviewing Property submissions and provide terms, conditions and pricing to assigned


* Interviewing prospective applicants and requests specified information related to loan or credit

application; corresponds or re-interviews applicants to resolve questions regarding application


* Coordinates processing of approved loans; ensures loans are processed according to agreement,

customer needs and conform to Bank.

* Ensure all verifications of funds with mortgage companies and contractors.

Shift Supervisor

Target Retail Company - Las Vegas, NV

September 2015 to March 2016

* Provide superior customer service by assisting customers with their shopping needs, handling all

customer transactions in a timely and courteous manner.

* Responsible for managing the opening and closing procedures during respective shift.

* Ensure that all outdated product and product with less than 30 days until expiration is removed from

the sales floor to be processed through the established returns process.

* Demonstrates integrity, honesty, knowledge, and the ability to exceed expectations for guests and

team members alike while promoting the culture, values and mission of Target


Denny Corporation - Las Vegas, NV

August 2014 to January 2015

* Welcoming, acknowledging and greeting guests who come to the bar.

* Collect cash for beverages or drinks served and record sales

* Ensure limitations of problems and liability related to customers' excessive drinking by taking steps

such as persuading customers to stop drinking

* Responsible for Plan, organize, and control the operations of a cocktail lounge or bar.

* Check identification of customers to verify age requirements for purchase of alcohol.

Cocktail Server

Golden Nugget Hotel/Casino - Las Vegas, NV

October 1993 to January 2004

* Maintains cleanliness in public areas as welcoming guests making all guests feel comfortable and let

them know you're there to personally take care of them

* Responsible for providing quality guest service, serving beverages, and amenities in all areas of the

casino, pool and cabana; handling cash and credit transactions at the point of sales system.

* Responsible for providing friendly, courteous and efficient service to all guests and team members.

* Maintain a familiar understanding with all Hotel services/features and local attractions/activities to

respond to guest inquiries accurately

Restaurant Manager

Waffle House - Tucson, AZ

January 1991 to July 1993

* Continuously serving clientele and analyzing work orders; planning daily schedules; investigating

complaints; conducting performance tests; resolving problems.

* Maintains rapport with customers by examining complaints; identifying solutions; suggesting

improved methods and techniques

* Responsible for all documented services and installation actions by completing forms, reports, logs,

and records.

Shift Supervisor

Jack in the Box - Phoenix, AZ

June 1985 to November 1990

Responsible for maintaining customer service, product preparation, cash accountability, drive-thru and

back-line food preparation.

● Responsible for providing leadership and guidance to hourly staff in specific areas of the restaurant

during scheduled shifts.

● Maintaining and ensuring the restaurant is properly organized and staffed.


Associates in Social Sciences

College of Southern Nevada - Las Vegas, NV

September 2009 to June 2011


Alhambra High School - Phoenix, AZ





Drivers license

Class c license

Additional Information

* Strong technical reporting data necessary for day-to-day operation

* Effective diplomacy skills associated dealing with professional clientele

* Strong mathematical aptitude and accurate critical thing for problem solving

* Effectively conducting directing order of business in the office/shop

* Professional accurate analytical work proficiency with emphasis in Customer Service

Computer Skills:

* Microsoft Office Suite: Word, Excel, PowerPoint,

* MAC Systems

* Proficient in typing 40 W.P.M

* MLS Listings System

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