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Customer Service Medical

Fairfield, California, United States
November 26, 2018

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Arnold Dewain Johnson

**** ****** ****

Fairfield, CA 94533


OBJECTIVE: Sterile Processing Supervisor


Over 12 years of experience working with people from diverse backgrounds. Proven ability to learn quickly, pay attention to details, and adhere to safety practices in a variety of work environments. SUMMARY OF RELEVANT EXPERIENCE


• Certified through the Certification Board for Sterile Processing and Distribution Inc. License # 19879 for 9 years.

• Sterilized various instrument sets used in surgical procedures.

• Operated a variety of computer programs including, but not limited to, all Windows operational systems.

• Completed Central Service Technician course. Knowledgeable in medical terminology, instrumentation, sterilization methods, storing and distribution of medical devices and supplies.

• Decontaminated dirty and soiled instruments.

• Implemented change to bring department level with AAMI standards, while being competent with all industry standards.

Inventory Control

• Pulled production reports and tracked positive/negative inventory.

• Took inventory, ordered merchandise, and communicated with vendors to ensure products were in stock.


• Structured work environments for central processing technicians to sharpen technical skills.

• Provided a negative free environment for fellow associates to grow and develop.

• Evaluated staff performances with constructive criticism.

• Organized educational in-services to improve the highest quality of product and service delivered to our customers (patients).

• Valued departmental input to build a department that is unified and works as one unit in all aspects. Communication/Service

• Implemented face to face relationships with vendors while providing over the edge customer service with care.

• Built and structured the department around our customer’s true core values.

• Demonstrated stability and professionalism while keeping a friendly work atmosphere.

• Used diplomacy to effectively communicate with customers. SUMMARY OF EDUCATION

02/09-06/09 Central Sterile Processing Program, Vallejo Adult School, Vallejo, CA 04/06-04/07 AA in Business Administration, Heald Business College, Concord, CA SUMMARY OF EMPLOYMENT

02/18-08/18 Contra Costa Medical Center/ Alta Bates Summit ( Traveler ) 02/09-08/17 Kaiser Permanente, Vacaville, CA, Sterile Processing Technician 10/08-01/09 Kaiser Permanente, Richmond, CA, Lab Support Specialist

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