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Customer Service Medical

Location:
Fairfield, California, United States
Posted:
November 26, 2018

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Resume:

Arnold Dewain Johnson

**** ****** ****

Fairfield, CA 94533

510-***-****

ac7sra@r.postjobfree.com

OBJECTIVE: Sterile Processing Supervisor

PERSONAL STATEMENT

Over 12 years of experience working with people from diverse backgrounds. Proven ability to learn quickly, pay attention to details, and adhere to safety practices in a variety of work environments. SUMMARY OF RELEVANT EXPERIENCE

Technical

• Certified through the Certification Board for Sterile Processing and Distribution Inc. License # 19879 for 9 years.

• Sterilized various instrument sets used in surgical procedures.

• Operated a variety of computer programs including, but not limited to, all Windows operational systems.

• Completed Central Service Technician course. Knowledgeable in medical terminology, instrumentation, sterilization methods, storing and distribution of medical devices and supplies.

• Decontaminated dirty and soiled instruments.

• Implemented change to bring department level with AAMI standards, while being competent with all industry standards.

Inventory Control

• Pulled production reports and tracked positive/negative inventory.

• Took inventory, ordered merchandise, and communicated with vendors to ensure products were in stock.

Developmental

• Structured work environments for central processing technicians to sharpen technical skills.

• Provided a negative free environment for fellow associates to grow and develop.

• Evaluated staff performances with constructive criticism.

• Organized educational in-services to improve the highest quality of product and service delivered to our customers (patients).

• Valued departmental input to build a department that is unified and works as one unit in all aspects. Communication/Service

• Implemented face to face relationships with vendors while providing over the edge customer service with care.

• Built and structured the department around our customer’s true core values.

• Demonstrated stability and professionalism while keeping a friendly work atmosphere.

• Used diplomacy to effectively communicate with customers. SUMMARY OF EDUCATION

02/09-06/09 Central Sterile Processing Program, Vallejo Adult School, Vallejo, CA 04/06-04/07 AA in Business Administration, Heald Business College, Concord, CA SUMMARY OF EMPLOYMENT

02/18-08/18 Contra Costa Medical Center/ Alta Bates Summit ( Traveler ) 02/09-08/17 Kaiser Permanente, Vacaville, CA, Sterile Processing Technician 10/08-01/09 Kaiser Permanente, Richmond, CA, Lab Support Specialist



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