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Customer Service Employee Relations

Edison, New Jersey, United States
November 26, 2018

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Robert Tinkham

*** ******** ******, ******** *******, New Jersey 07922

Phone: 908-***-****, Email:


Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Executive driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers.


Windows Office Suite Small business development

Project management Adobe Professional Suite

Leadership/communication skills UPS World Ship, Fed Ex

Product development Microsoft Server 2012

Product line expansion Windows 7, 8, 10

Business operations organization Virtual Ticket

Human resources Job Manager

Budgeting expertise Forklift Certificated

Employee relations Computer Programing

Customer-oriented Corning Quality Improvement Trainer

Quick books Pro, Online Warehousing layout designer

Microsoft Office Suite Former CDL


Business Manager/Controller 01/2004 to Present

G& H Soho Inc

Elmwood Park, NJ

Direct the daily order intake of the business from the point of order entry thru fulfillment.

Manage customer service, AR, AP, and create journal entries, general ledger, budget control, month end closing and all financial reports

Maintaining of our production schedule and sending out proofs and quotes.

Upgrading and maintaining of our network including all servers and computers and software.

Created and maintained our in-house management software.

Responsible for our distribution center and systems which includes product fulfillment, mailings and inventory control.

All human resource functions, including hiring, payroll, benefits including 401k

Former Positions

Director of Operations/Controller 07/1997 to 01/2003

Behrman House Publishing Inc

Springfield, NJ

Director of Operations 01/1983 to 06/1997

New Readers Press

Syracuse, NY


Syracuse University College

Syracuse, NY

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