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Customer Service Assistant, Office Clerk, Receptionist

Location:
Halifax, Nova Scotia, Canada
Posted:
November 26, 2018

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Resume:

LEENA PHILIP

*** ******** *****

Halifax, NS B*S 1K7

902-***-**** ac7soo@r.postjobfree.com

SUMMARY

Passionate about helping and serving people, enthusiastic and initiative individual talented in providing excellent customer service to the multicultural population

Friendly personality and personable demeanor with a positive attitude

Ability to handle telephone calls in a professional manner

Excellent written and verbal communication skills

Willing to learn and adapt new things and methods

Skilled in multitasking and time management by prioritizing given workload

SKILLS AND QUALIFICATIONS

Communication Skills

Facilitated communication between clients, families and staff

Directed client and family inquiries and complaints to appropriate staff members

Educated caregivers and family members on therapeutic activities

Interpersonal Skills

Evaluated, planned treatment, and administered care to individual clients through collaboration

Cooperated with team members and contributed to the overall productivity of the team

Organizational Skills

Updated and maintained charts of clients

Executed in-service needs of staff by maintaining records

EDUCATION

High School Diploma 1996

Mar Ivanios College, Thiruvananthapuram, India

PROFESSIONAL CERTIFICATION

Standard First Aid/HCP- CPR Certification 2016

VOLUNTEER EXPERIENCE

Office and Phone Support Volunteer

The Arthritis Society, Halifax Nov 2018-Present

Answered calls regarding arthritis information, programs, services and donor enquiries

Structured and organized the monthly calendar and data entry applications of clients

Carried out different office tasks like photocopying, printing, postage delivery

Participated in local event preparation and administration for major Nova Scotia events such as Virtual Everest

Assistant Sept 2017- May 2018

Living Beyond Cancer Program - Victoria General Site, Halifax

Organized the room and assisted in connecting telehealth equipment

Greeted the participants and handed out registration, booklets and evaluation forms

Exercise Assistant May 2017- May 2018

Chebucto Community Health Team- Canada Games Centre, Halifax

Arranged the gym/room and set the timer

Distributed logbooks, pedometers and pencils to clients

Exercise Assistant Dec 2016- May 2018

Cardiovascular and Pulmonary Health in Motion Program - Mumford Professional Center, Halifax

Assembled the exercise area, set up exercise equipment as per exercise prescription

Assisted clients in getting on and off the equipment

PROFESSIONAL EXPERIENCE

Student/Patient model Mar 2018-May 2018 Dalhousie University – Forrest Building, Collaborative Health Education Building, Halifax

Participated as a standardized client in the Clinical component of Physiotherapy examinations

Cooperated with the students and examiners as per the instructions given to the client



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