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Customer Service Care

Toronto, ON, Canada
November 26, 2018

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** ********* ***** • Brampton, ON • L7A 3K7• 416-***-**** •


To work for a progressive organization where I can utilize my skills PROFILE

Superior customer service skills with the ability to resolve problems effectively. Proficient in MS Word, Excel, Power Point, Outlook and Internet. Able to create procedures, training plans and training assessments. Solid background in the healthcare field. Team leader and training experience. Hardworking with the ability to multi-task in a fast paced environment. Can work as part of a team or independently.


Sheridan College

• Office Administration-Executive- Certificate

• Training in The Work Place

Professional Development Seminars

• Business Writing for Professionals

• The Basics of Writing Policies and Procedures

• Excelling as a Highly Effective Team Leader

• How to Design a Training Program

• St. John Ambulance Standard First Aid Level C CPR EXPERIENCE

MEDEC Canada’s Medical Devices Technology Company 2008-2018 Administrative Coordinator

• Frontline responsibility for greeting office guests and answering telephone calls in a professional and courteous manner

• Support VP and staff with administrative tasks including scheduled meeting, filing, mailers, managing the learning centre and calendars

• General office management duties including, maintenance of office equipment & telephone system; scheduling meetings; incoming/outgoing mail & couriers; ordering office supplies; arranging the logistics of the meeting; facilities management

• Manage and maintain organizational database accurately including Committee Lists, Board of Directors information, register members for events and generating reports

• Lead person for the database and trained employees on it

• Liaison with Finance when posting events into simply accounting, bank deposits, rectifying discrepancies and collection of outstanding payments Results: Implemented using AMEX for on line registrations as most of our members use AMEX, and it would be easier for MEDEC to receive founds faster without having outstanding payments to collect.

• Track staff vacation and personal days per year

• Audit staff expense reports and ensure accuracy

• Designated Fire Warden for MEDEC and key safety person

• Set up and train new employees

• Liaison with building management. Communicate with them regarding any problems arising from cleanliness, comfort, safety, or security of leased office space.

• Set up training via HR Downloads to train on Bill 168 for all employees and ensured everyone was trained.


75 Sugarhill Drive • Brampton, ON • L7A 3K7• 416-***-**** • USCI Education Saving Plan Inc. 2005-2006

Senior Customer Service Care Representative

• Resolved internal and external customer requests regarding orders and invoices

• Processed credit requests

• Generated usage reports

• Updated clients regarding new federal grants

• Called clients to make arrangements to pay arrears

• Handled extremely confidential records, maintained secrecy KCI Medical Canada

National Customer Care Trainer 2003-2004

• Designed/utilized training program

• Created procedures for each task

• Trained Call Centre, Billing and Service Centre staff

• Implemented quizzes and tests to ensure trainees were on track

• Designed assessments for personnel

• Standardized order taking

KCI Medical Canada

Team Leader (2002-2003)

• Set up new customer accounts in the system

• Responsible for credit card transactions

• Implemented training course for new recruits

• Delegated duties

• Dealt with internal and external customers over the phone to resolve issues

• Organized and arranged the yearly movement of documents to be archived off site

• Implemented attendance bonus program

• Tested up-graded system

• Closed daily transactions which generated approximately three hundred invoices

• Implemented with archiving company to have archived documents searchable by visiting the web site, therefore making it easy to request correct boxes when necessary

• Flew to Edmonton to audit their service centre, resolve discrepancies and to bring the service centre to head office standards

KCI Medical Canada

Customer Care Representative (2001-2002)

• Data entered phone and fax orders

• Resolved internal and external customer requests regarding orders and invoices

• Invoiced orders and credits; audited and mailed daily invoices

• Monitored backup and requested same from customers if not received within specific timeframes

• Filed daily invoice copies and backup

• Processing credit requests

• Generated usage reports

• Processed summary billings

• Closed contracts when rentals were ended generating final invoices NATASHA ALVES

75 Sugarhill Drive • Brampton, ON • L7A 3K7• 416-***-**** • Iron Mountain 1997-2001

Quality Assurance Specialist

• Responsible for the quality of information recorded for six districts. Instructed coworkers and clients on best way to resolve discrepancies

• Set up new sites in the system

• Data entry of daily transmittals

• Handled customer queries

• Resolved billing issues

• Generated and audited various reports

• Placed orders received directly into system

• Responsible for the Recorded Information Management System (RIMS) in consultation with staff of Ministry of Municipal Affairs and Housing (MMAH)

References available upon request

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