Marnell Pan-Piloto
Flat ***, Al Serkal Bldg., Al Muteena
Dubai, United Arab Emirates
Email: ac7sku@r.postjobfree.com
Mobile: +971*********
Career Objective:
To position myself in a result oriented company that seeks an ambitious and career conscious person where acquired skills and education be utilized towards continued growth and advancement. Education:
Bachelor of Science in Commerce major in Marketing – March 2002 University of the Immaculate Conception, Bonifacio Street, Davao City 8000, Philippines
*With UAE stamp
Professional Background:
September 2017 – Present Associate Executive for Customer Service & Collection (Real Estate Developer)
PAL Developments LLC
601 Al Zarouni Building, Sheik Zayed Road, Barsha 1 Dubai, United Arab Emirates
A promotion handling the same, Collection and additional Customer Service task
As Collection Executive
Achieve monthly collection target
Prepare collection tracker in excel for easy and accurate monitoring of payment plan (date, amount & penalty computation)
Initiate and create email reminder of AR with detailed breakdown of values
Prepare monthly Collection Forecast for Cash Flow Analysis
Ensure timely collection schedule
Prepare Day Sales Outstanding report
Prepare monthly SOA for all clients
Prepare collection letter to delinquent accounts and take necessary action for debt recovery
Coordinate with Legal Department by providing necessary information for settlement or take legal action against debtors
Present Monthly AR report to management meeting
Assist Finance Manager in making critical decisions for bad debt recovery and write-offs as well as risk management measures.
As Associate Customer Service Executive
Ensure accurate customer records in CRM
Establish and monitor the standard for Customer Service in the company using a recognized benchmark
Keep records of customer interactions and transactions, recording details of inquiries, complaints,
& comments as well as actions taken
Ensure timely and professional response to all complaints, request and queries received
Coordinate and cooperate with Legal department for documentation required in Dubai Land Department
Prepare activity reports of the Customer Care department January 2016 – September 2017 Collection Executive (Real Estate Developer) PAL Developments LLC
601 AL Zarouni Building, Sheik Zayed Road, Barsha 1 Dubai, United Arab Emirates
Achieve monthly collection target
Prepare a collection tracker in excel for easy and accurate monitoring of payment plan (date, amount, penalty computation)
Initiated and created a detailed email reminder of accounts receivable with invoice attached to clients
Prepare collection forecast for cash flow analysis on monthly basis
Ensure accurate and timely collection schedule
Prepare monthly statement of account for all clients
Monthly bank reconciliation from unidentified payments against client ledger
Monitor and follow up overdue accounts through telephone and email
Prepare collection letter for delinquent accounts
Participate in client meeting for settlement of delinquent accounts for debt recovery
Responsible for other administrative tasks such as resolution form, termination form and answering customer email enquiries
Prepare and present monthly collection report to management and BOD. October 2010 – August 2015 Asst. Credit & Collection Manager (Oil & Gas) Phoenix Petroleum Philippines, Inc.
Phoenix Bulk Depot, Lanang
Davao City, Philippines
Responsible for overall management of Credit and Collections department, which includes developing and improving operational goals of the department
Interact with customers to obtain additional credit information to support credit lines
Perform client visits to discuss concerns regarding the account and check for credit viability on the requests for extended terms
Handle nationwide approval of credit orders for Fuel, Lubricants & Materials through SAP including but not limited to; orders in excess of credit line, extended payment terms (e.g. S30 to M30/S45), special request to defer payment, etc
Monitor collections and provide regular update of receivables to management
Assist in developing credit policies & programs to minimize past due and reduce bad debts
Negotiate payment programs with delinquent customers that are workable and acceptable to the company’s policies. It entails assessment of client’s operations, financial positions and etc in case of restructuring
Analyze and prepare report on high risk accounts including recommendations for resolution
Maintain bad debts and debt recovery records
Reviewing portfolio for ongoing evaluation through write-offs
Identify accounts requiring collection agency or legal action and coordinate collections with third party contractors
Participate in Management meetings and performs other administrative tasks in day to day operation of the office.
.
July 2009 – September 2010 Credit and Collection Officer (Oil & Gas) Phoenix Petroleum Philippines, Inc.
Phoenix Bulk Depot, Lanang
Davao City, Philippines
Manages the staff and activities relating to collections and adjustment of delinquent accounts to include monitoring attendance records, conducting performance evaluations, providing coaching, discipline and resolving personnel related issues
Handles approval of Sales orders within the authority level
Coordinate with Sales team to get feedback/comments/suggestions for clarification
Compiles customer payment histories by creating financial spreadsheet, analyzing customer trends and prepares credit reports timely and accurately
Provides assistance in managing banks and other financial institutions like Cash position monitoring projection
Compose collection letters and convey facts and information in a courteous, tactful, and firm manner.
Responsible for other administrative tasks in managing day to day operations in the office. September 2008 - June 2009 Credit Analyst (Oil & Gas) Phoenix Petroleum Philippines, Inc.
Phoenix Bulk Depot, Lanang
Davao City, Philippines
Responsible for posting of payments from the customers, processing and verification of accounts receivable to ensure accurate and timely payment of all invoices
Involves collection for all the outstanding payments and past due accounts.
Communicate with the sales team and clients thru emails and phone calls to remind them the unpaid balances
Sending statement of account weekly and monthly to the clients to achieve prompt collection
Reconcile transactions and balances to maintain accurate records
Responsible for verification of the customer sales order before sending credit status to the officer for approval.
Answer calls from customers regarding their inquiries
Assist in administrative, clerical support including scanning, faxing, data entry of documents. Seminars and Trainings Attended:
Effective Managerial Skills, Davao City, Philippines, February 2014
Small Money Claim in Court without an Attorney, Metro Manila, Philippines, November 2013
Credit Analysis Evaluation & Scoring Seminar, Metro Manila, Philippines, September 2014
Credit Investigation Seminar, Makati City, Philippines, March 2013
Advanced Credit Management and Collection Strategies, Makati City, Philippines, October 2012
The Basics of Collection Negotiation for Credit and Collection Professionals, Pasay City, Philippines, September 2010
Improving Your Collection Skills, Pasay City, Philippines, September 2010
Customer Care Excellence, Davao City, Philippines, October 2011
Back to Basics: Building High Performance Teams – The MBO Series Workshop, Davao City Philippine, February 2011
Time Tested Strategies to Outperform Competitors, Davao City Philippines, January 2010 Personal Data:
Birth date: February 14, 1980 Nationality: Filipino Religion: Christian Height: 5’ 4”
Weight: 60 kgs.
Skills:
SAP A1, SAP R3 & SAP Business One and Microsoft Office Applications Language:
English, Tagalog, Visayan
Reference:
Mr. Romeo De Guzman
Board of Director
Phoenix Petroleum Philippines, Inc.
25th Floor, Fort Legend Towers
3rd Avenue corner 31st Street
Fort Bonifacio Global City
Taguig City 1634, Philippines
Telephone: +639*-***-****
Mr. Reynaldo Phala
Assistant Vice President for Treasury Group
Phoenix Petroleum Philippines, Inc.
25th Floor Fort Legend Towers
3rd Avenue corner 31st Street
Fort Bonifacio Global City
Taguig City 1634, Philippines
Telephone: +639*-***-****