Resume

Sign in

Customer Service Administrative Assistant

Location:
Calgary, Alberta, Canada
Posted:
November 25, 2018

Contact this candidate

Resume:

CHINENYENWA L. CHUKWUMA

** ****** **** ** *******. ac7sik@r.postjobfree.com 587-***-****

ADMINISTRATIVE ASSISTANT/DATA ENTRY CERK

Articulate, Diligent, attentive detail-oriented and with more than 4 years’ experience in equipping organizations to achieve continued success through process improvements and effective strategies. Able to represent any organization professionally as well as willing to handle any task assigned me with minimal supervision. Resourceful and responsive to the needs at hand. Also possesses impeccable communication, multi – tasking and team playing skills.

SUMMARY OF SKILLS & QUALIFICATIONS

•Outstanding Customer service skills with excellent telephone etiquette

•Canadian Language Benchmark (CLB) result of 8

•High level of office efficiency and effectiveness

•Exceptional communication, listening and research skills

•Ability to handle multiple phone lines and perform clerical tasks

•Possess positive attitude with a pleasing and hospitable personality

•Resourceful in Problem solving and maximizing resources

•Excellent interpersonal and team-playing skills

•Creating filing systems and employer website directory

•Enjoy learning new concepts and taking on new responsibilities

•Strong organizational, planning, and time management skills

•Fast and accurate Data entry and proficiency in Microsoft Office

•Exceptional Multi-tasking, and Prioritization skills

WORK EXPERIENCE & ACHIEVEMENTS

GOLDEN TREE INTEGRATED SERVICES September 2016 to January 2018

Customer Service

Promptly responded to general inquiries from members, staff and clients via telephone, mail and fax.

Maintained up to date knowledge of the firm’s policies regarding payments, account changes and upgrade.

Proactively sought out customers who were in need of assistance and assisted them.

Signed customers up for upcoming promotions and discount deals.

Enthusiastically conversed with customers and answered questions regarding availability of products.

Developed a high clientele relationship and earned a reputation for delivering excellent customer service.

Excelled in exceeding daily targets.

Assisted in the training and provision of backup for other customer service representatives when needed.

D.I UDOGU & ASSOCIATE (A Law Firm) January 2015 to March 2016

Receptionist/Office Assistant

Answered the telephone and addressed client concerns

Organized meetings and made catering arrangements

Interviewed clients with diverse legal issues

Researched and analysed documents on company’s related matters.

Provided exceptional front-end service in a friendly and pleasant manner

Organised the library and monitored incoming and outgoing reports.

Maintained office equipment and supplies

Ensured a regular update of the clients’ database

Singlehandedly orchestrated an end of the year firm party for which I received a raise in salary

Cultivated and maintained strong clientele relationships which guaranteed more referrals to the firm.

PENIEL SOLICITORS AND ADVOCATES (A Law Firm) November 2013 to November 2014

Front Officer/Administrative Assistant

•Answered the phone, as well as transferred to appropriate extensions

•Offered a warm welcome and provided hospitable service to incoming clients

•Analyzed clients’ files and entered the data on the computer

•Database management-file records for clients

•Prepared and updated clients’ documentation as requested

•Assisted and supported department heads as needed.

•Invented a more efficient document database which helped to decrease production and access time

•Created a user friendly filing system which tremendously reduced file and law reports retrieval

EDUCATIONAL QUALIFICATIONS:

NNAMDI AZIKIWE UNIVERSITY, AWKA, ANAMBRA STATE 2007 – 2012

University Degree

INTERESTS:

Word games, Scrabble, Meeting and Interacting with people, Writing, Music, Long walks and Cooking.



Contact this candidate