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Executive Assistant Customer Service

November 26, 2018

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Curriculum Vitae

Puja Mitra

H* /**, *nd Floor, Vikas Puri, New Delhi-110018


Mobile :-935*******


Best Employee Award


TOP MANAGEMENT PROFESSIONAL -Looking for an innovative and challenging environment where I can efficiently utilize my capabilities towards the achievement of organization goal as well as my personal growth. A competent professional looking forward for assignments in Secretarial, General Administration and Operations .To Prove as an asset for the organization through my Excellent Communication skills and team spirit. To be a part of an organization where my knowledge, skill and experience will add value towards the achievement of organizational objectives. And to work as a team player and explore the opportunity as it comes.I have multi-tasking ability to juggle a number of priorities and meet demanding deadlines make me ideally suited for suitable position in any medium/ large national or multinational organization.


Ten years of strong experience in Secretarial,Executive Assistant, HR and General Administrative Support to the Managing Director / Senior Level Managers of TLS GROUP


February 2007 --- Till date

Company: - Total IT Solutions Pvt Ltd & Total Library Solutions (I) Pvt ltd (TLS GROUP)

Designation: - Executive cum Administration Assistant

Current Job Profile& Responsibilities:

Reporting to Managing Director of TLS GROUP

Coordination between 10 Corporate sales & Service offices & Unit offices all over India

Manage Travel Arrangements ( International, Domestic and Local )

To ensure general office administration & maintenance like, housekeeping, pest control, hygiene, electrical and mechanical, sanitary and plumbing, space management & repairs (Carpentry, masonry, furniture, painting etc.

Arranging International Visa /Handling Passport Renewals

Manage Calendar and Arrange Meetings .

Updating the Mailing List from time to time/Handling Guests Lists / Consultants / Contractors / End clients / customers

Making Proposals & Invoices

To deal with vendors/service providers like suppliers, courier & check suppliers bills and forward only authorized bills to accounts dept. for payment. Vendor contract, Renewal of contracts, AMC of contracts, Bills verification, Bills certification, Follow-up of Bills. Provide all necessary support,such as checking emails / receiving messages/handling correspondence, Conference room bookings, setting up calls etc

Preparation of NDA’s / SLA’s/Distributor /Partners Agreements for Business Collaborations for the Company

Good understanding of the Business products and services IT /NON IT

Maintaining Filing system, liaise with various departments

Tracking Payments and Reimbursements .

Perform complete range of Executive functions, drafting and typing routine office correspondence independently .

To co-ordinate with branch offices, getting MIS reports, doing MIS analysis.

Maintaining Confidential documents.

Maintaining Inventory of Stationery Items and tracking of monthly expenses

To Promote and send Business promotional / tie-up emails to various publishers and clients globally.

To manage and keep a record of Birthday’s wedding anniversaries of all employees.

Understanding of the company product /territory/region

Client coordination through e-mails, letters & phone calls etc.

Preparing Minutes of Meeting and circulate to all Departments .

Circulation of Inter office Memos to all Staff and Coordination between various departments

To assist Managing Director in new initiatives, Goals / activities, Travel Plans.

Organizing Board Meetings

Ensuring supervision of Greenery around premises

Arrangement of Parties and Outdoor Events of Top Management and Staff

Creativity and initiative to achieve both personal & corporate goals.

To monitor all HR related Functions like – Placing advertisements on job portal, co-ordination with Placement agencies.

To contribute in strategic directions / goals / objective.

To do browsing on Internet for New Products / New Markets.

To stay back and finish urgent & critical task in case of emergencies

Ensuring accurate, timely completion of all office management related activities like administration, Inventory Management, File Management.

Arranging email ids, notebooks/desktops and business cards to new employees

Currently maintaining and monitoring attendance for all staff.

Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner


Company: - Dantal Group, New Delhi

Designation: - Office Assistant / Coordinator

Job Profile:

Performing Miscellaneous tasks including Office Administration, Transport facilities, Security Services and Telephone,Fax etc

Establishing and Maintaining Files and Records for the Office

To liaise with internal departments to speed up and/or escalate the resolution of outstanding issues

Making Proposals /Invoices

Coordinating with the clients to answer all the queries and ensure complete customer satisfaction

Improving customer service based on client feedback through the development of new policies and procedures

Handling customer queries on daily basis

Coordinating with management, handling calls, making reports, reporting to manager.

To liaise with internal departments to speed up and/or escalate the resolution of outstanding issues.


Events Organizing- Seminars& Conferences etc.

Designing and Printing of Brochures/Posters/Catalogues/Price lists of the products.


TLS GROUP having overall exposure to a rich blend of marketing and promotion, database building and

updating, customer interaction and service, presentation to topManagementregarding revenue



Degree/ Certificate


MBA ( Marketing & HR)

NlMS, New Delhi


Garhwal University(Dehradun)


CBSE Board, New Delhi


CBSE Board, New Delhi


Software : Microsoft - (Word, Excel, Power Point, Outlook)

Platforms : Windows 98, Windows 2000(Professional)


Date of Birth : 14thApril, 1976

Husband’s Name :Mr. Neeraj Mitra

Languages known :English, Hindi

Marital Status : Married

Religion : Indian


Hard working, dependable and self-motivated, ability to work independently or as a team member

Adept in taking proactive initiatives to ensure proper customer care & enhance profitability

Sincere, Confident, Hard and smart Working and Dedicated

Detail-oriented, organized and work well under pressure

Effective written and verbal skills, able to communicate easily with all levels of staff and management

Ability to co-ordinate with Group Members to achieve Group Objectives

Ability to handle a team and co-ordinate with them.

I hereby declare that the information given above is true to the best of my knowledge.

Puja Mitra

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