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Customer Service Assistant

Boston, MA
$12 per hour
November 25, 2018

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Steven Li

* ********* ****** ******, ** *****



Newbury College Brookline, MA

Bachelor of Science; Hotel, Restaurant & Service Management May 2017

Concentration: Hospitality Administration

Related courses: Convention Management, Food, Beverage & Labor Controls, Front Office Operations


Fluent in both English and Cantonese

Able to meet and exceed guest expectations

Professional, positive and enthusiastic about the hospitality industry

Work effectively both independently and in groups

Proficient in Microsoft Word and Excel

ServSafe Certified 2016


Entertainment Cruises Boston, MA

Server’s Assistant June 2017 – Present

Greet guests warmly and provide quality customer service with ship amenities

Assist planners in preparation for guest birthdays, weddings and anniversaries

Set up and break down dining rooms and service stations

Support managers and supervisors with assigned duties at various stations

Ensure cleanliness and safety of all common areas

Entertainment Cruises Boston, MA

Intern May – August 2016

Developed a working knowledge of restaurant operations

Improved customer service skills and maintained a professional demeanor

Worked effectively both independently and with teams in a fast-paced setting

Boston Youth Fund: Castle Square Tenants Boston, MA

Summer Employment Program; Assistant Counselor Summer 2012

Supervised and mentored 20 youth aged 4-11

Facilitated indoor/outdoor games games for youth

Boston Youth Fund: Salvation Army Boston, MA

Summer Employment Program; Kitchen Duty Summer 2011

Prepared ingredients for chef and served food for children

Cleaned prepping tables, utensils and pans in the kitchen area


Newbury College Multicultural Club Brookline, MA

Member Spring 2015 - Spring 2017

Newbury College Campus Activities Board Brookline, MA

Member Spring 2015 - Spring 2017

Newbury College Innkeeper’s Club Brookline, MA

Member Spring 2014 - Spring 2017

Newbury College Yoga Club Brookline, MA

Member Fall 2015 - Spring 2016

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