I hope to utilize my vast sales and operational experience to obtain a position where I can drive sales and develop markets. I am looking to join an industry leading organization that won’t settle for second best.
April 2016 – Present Charlotte County Safe & Lock Port Charlotte, FL Office Manager
Manager day-to-day operations for business.
Supervise the daily processing to ensure top-notch customer service.
Coordinate staff scheduling to handle peak customer times.
Generated all location purchases (inventory & supplies).
Coordinated all vendor deliveries (scheduling & check-in).
Direct and execute the collection of past-due funds.
Trained, supervised and evaluated staff, coached improvement management skills.
Resolve all escalating complaints for external client.
Review and dissect volume reports to strengthen processing and customer support.
Prepare, review and deliver performance appraisals and corrective interviews.
Identify strong team-leaders and train for possible advancement.
Assist in annual P&L and budget process.
Implemented new training methods allowing employee advancement. May 2015 – April 2016 Pilgrim Church Punta Gorda, FL Director of Family Ministries
Oversee relational, engaging ministries to children and youth.
Ensure that the curriculum used at each level of spiritual develop connects to the next.
Ensure that ministry leaders connect regularly to the homes so parents experience a clear partnership in the discipleship of their children.
Develop and expound a vision that leads to a focus on teaching Bible knowledge and demonstrating living Christian faith through the relational interact between the pastor, other leaders and the young.
Develop and implement a plan for on-going parent training and encouragement.
Oversee training that lead parents into a biblical study to help them understand their role and responsibilities.
Coach parents and children privately on specific issues in their family. August 2014 – April 2015 Funeral Consumer Guardian Tampa, FL Expense Specialist
Provide funeral planning assistance
Explain funeral funding opportunities
Establish funeral plan activation plan
Aug 2011 – Aug 2014 Depository Trust & Clearing
Provide full life-cycle processing.
Ensure Timely announcement of details of upcoming events.
Providing clients with information about their entitlements.
Announce, collect, allocate, and report payments.
Process full and partial calls.
Reconcile final pay-downs and maturities.
Reduce the burden of securing timely payment directly from paying agents.
Provide timely, accurate distributions of principal cash and accrued interest.
Reduce manual processing.
Reduce risk and exposure.
Providing information and processing services for outside agencies. July 2009 – August 2011 Chick-fil-A Port Charlotte, FL General Manager
Regulate day-to-day store operations.
Perform administrative, labor management, and customer care duties.
Maintain inventory levels.
Initiate marketing strategies.
Drive store sales.
Interview job applicants.
Ensure customer satisfaction.
Resolve customer issues.
Ensure employees follow all safety and health guidelines. June 2005 – July 2009 Akzo Nobel Fort Myers, FL
Territory Sales Manager
Plan, coordinate and direct sales activities.
Train personnel and assign territories.
Direct campaigns to increase market potential and establish product line acceptance.
Guide sales representatives in securing profitable accounts.
Coordinate assistance from technical services and marketing.
Monitor quotations, installations, warranty service, and sales terms and delivery commitments to ensure conformance with marketing policies.
Review major account warranties, claims and complaints.
Expedite services to assure customer satisfaction.
Hold meetings to motivate and apprise sales staff of new products and promotions.
Provide input and assistance with promotion and advertising programs and development of products, services and policies.
Review orders, activity reports, expense accounts, area assignments, competitive activities, etc.
Recommend hiring/terminating, sales techniques, policies and similar matters. 941-***-**** email@example.com
August 1990 – June 2005 Morgan Stanley New York, NY Vice President Operations
Managing a team of 90 which includes 5 direct reports for the handling and processing of time critical voluntary Reorg events
Direct Interaction with various internal business units Prime Broker, Swaps, Lending and Repos.
Taking ownership for the presentation of details and offer terms to clients in an accurate, timely, and professional manner.
Responsible for the collection and execution of client instructions.
Ensure proper submission of liabilities to the relative parties.
Interface with Securities Lending and Repo desks when needed.
Review of processing entitlement transactions.
Ensuring accounts are reconciled and reported accurately and efficiently.
Ensure all relevant documentation and record-keeping is maintained within event files.
Responding to verbal and non-verbal escalated inquiries.
Occasional testing system upgrades.
Participate in training fellow associates as necessary.
Initiating and documenting procedure enhancements.
Oversight for departmental compliance, ensuring all policies and procedures are being followed.
1986 - 1989 Elon College Elon, NC
Associate of Arts: Business Administration
References are available on request.