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Hospitality Manager

White Plains, New York, United States
November 25, 2018

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Hospitality Business Professional with an MBA and, 15 years of business management + 4 years restaurant management experience seeking to leverage my professional expertise in an international company. EXPERIENCE

Manager • In Good Company / Cleo Restaurant and Mondrian Terrace -Mondrian Hotel NYC • Aug 2018 Supervised all dining room operations, staffing, training, supplies, reservations, schedules, timecards, sales, cleaning and food safety of this boutique hotel restaurant with full bar. Restaurant Manager • Dunkin Donuts / Cafua Management FL• May 2017 to Aug 2018 Managed a 24 hour drive thru operation including hiring and training staff, inventory management, schedules, sales, cleaning, food safety.

Restaurant General Manager • Barracuda Seafood Bar & Grill FL • Aug 2016 to Mar 2017 Supervised all dining room and kitchen operations, functions and staff of a this casual but very busy 120 seats restaurant with full bar and live music. Coordinated social media, live music, events and other marketing tools. Accomplished a sales increase of 100% in the period comparing to the same period of 2015/16.

Restaurant General Manager • Samba House Restaurant FL• May 2015 to Ago 2016 Supervised all dining room and kitchen operations, functions and staff, including supplies, reservations, schedules, timecards, sales, cleaning and food safety of a 230 seats Steakhouse with full bar and live music. Created food menu and house drinks. Produced the decoration of the restaurant. Coordinated social media, events and other marketing tools. Responsible for all areas of the company. Restaurant Consultant • Casa Rio Botequim Brazil • 2015 Created three menu dishes, three menu drinks, all pricing, menu layout, logo, signage, decoration, website, social media, all marketing materials, PR, uniforms, activation mkt and supervised operations, marketing and musical perfomances for 5 months until the business was a success. Operations Director • Crossmedia (Events and Marketing Agency) Brazil • Apr 2014 to May 2015 Responsible for all areas of the company reporting directly to the CEO. Coordinated 2 managers and a team of 30 associates providing PR, social media, marketing, advertisement all kinds of events to shopping centers, construction corporations, and other clients. Sales & Marketing Manager • SLE (IT Software) Brazil • Dec 2011 to Aug 2012 Responsible also for Strategic Marketing, reporting directly to the CEO, assembled and managed a team of 4 Sales Executives in an 300 employees outsourcing and software company servicing Brazils biggest corporations such as Vale, Petrobras and AMT in over 6 states. Elevated total sales from 19 million to 38 million in 8 months. Produced a Golf Tournament for the Customers and Prospects (CEOs) and 4 other events in the period.


Communications Manager • Detran/ES (DMV) Brazil • Jan 2011 to Dec 2011 Responsible for the correct and lawfull investment of the departments marketing budget of 11 million a year. Reported directly to General Director, supervised a team of 7 journalists/PRs/marketing assistants. Created the newsletter of the department. Produced many educational TV campaigns. Produced the Transit Week, event with many attractions and street interferences during 7 days. Marketing Consultant • Tattica Marketing Brazil • May 2001 to Jan 2015 Performed Marketing consultancy for Hotel, Bar, Travel Agency, HR Agency, IT Company, Marketing Research Agency and other companies. Produced many events from Musical shows, Business Events, Awards, Congress and others.

Executive Director • FisioBrasil (Publishing) Brazil • Sep 2001 to Dec 2009 Responsible for BPM, marketing, HR and accounting. Supervised customer service, sales and editorial. Produced 4 events and 2 awards. Accomplished a 300% sales increase in the first 2 years. Marketing Manager • Banco Santos Neves (Bank) Brazil • Feb1997 to Ago 2001 Responsible for all the bank’s marketing tools and iniciatives including website, printed materials, PR, advertisement and events. Launched a very successful Cultural Marketing Project in the period which converted an excellent amount of positive attention from the entire state press. Sales Manager • Brazil Update Weekly (Broadcasting) NYC • Mar 1993 to Dec 1996 Managed sales over 150 distributors across USA and Canada. Responsible for product development, distribution contracts, supervising orders, invoicing and shipping, accounts receivable, sales reports. Acomplished a 300% sales increase in the period.


MBA, Commercial Management • 2014 • FGV Brazil

Bachelors, Business Management • 2002 • Universidade Metodista Brazil Associates, Marketing • 1999 • ESPM Brazil

Certified in Food Safety Management • 2017 • Learn2Serve Certified Food Safety Manager 2018 - ServSafe


ES Marketing Association Director from 2001 to 2003 and Brazilian Marketing and Sales Association Director from 2004 to 2010.


• Business


• Hospitality

• Leadership

• English, Portuguese and


• Social Media

• PR

• Food safety

• MS Office

• Advertising

• Strategic Marketing


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