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Customer Service Administrative Assistant

Edmonton, Alberta, Canada
November 25, 2018

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Mamta Gonzalves

# ***, ***** **** **** ***** Stony Plain Rd Edmonton T5P 4E7 Cell: 587-***-**** Email:

Administration and Customer Service Representative A client-focused professional who provides outstanding administration and customer service to internal and external stakeholders. Demonstrates exceptional administration and customer service in various fast-paced business and service settings. Learns new concepts quickly and pursues professional development opportunities on an ongoing basis Qualifications in Action

● Excellent coordination, planning and organization skills, demonstrated through completion of different project in human resource management within given timeframes and budget

● Able to work in a team environment or independently

● Enthusiastic, self-starter, enjoy a challenging work environment

● Exceptional analytical and problem-solving abilities

● Proficient with MS Office (Word, Excel, Outlook, PowerPoint)

● Typing speed: 40 wpm


Customer Service Representative (2016)

Wal-Mart, Edmonton, Alberta

● Answer phones and meet with the public to answer their queries.

● Maintain cash draw, disbursement sheet and credit card authorizations.

● Daily closed store properly and secured building.

● Responsible for back up inventory ordering and shelf stocking.

● Handle high volume sales successfully

Administrative Assistant - (1998-2013)

British High Commission, India

● Typed all company documents using Microsoft word, Excel.

● Established and maintains electronic records management system for all incoming and outgoing correspondence.

● Prepared and distributed notification packages and documents for commingling applications and notifications

● Collaborate with various levels of management to gather information pertaining to key issues.

● Sorted all incoming and outgoing mail

● Distributed mail items to the various departments

● Received and expedited courier items for delivery Event Coordinator - (1996-1997)

The Oberoi Cecil, Shimla India

● Independently supervised overall Front Desk functions providing complete guidance & support to the team

● Responsibly took charge of reservations at the counter for domestic as well as International travelers

● Efficiently handled guest Check-Ins & Check-Outs

● Judiciously looked after overall operations and ensure smooth functioning at all times; also ensured adherence to specified rule, regulations and statutory compliances

● Strategically formulated and implemented plans to enhance service quality standards & implemented strict measures in customer care procedures to optimize guest satisfaction; also ensured prompt resolution of their problems and concerns

● Mentored newly hired members and also conducting trainings to update the skills & increase efficiency of the front desk team

● Resolved customers’ queries/ complaints promptly, gathered customers’ feedback and provided inputs to the management. Education &

Professional Development

Bachelor of Arts

Delhi University

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