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Customer Service Manager

Greenbelt, Maryland, United States
37000 to 42000
November 25, 2018

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Jerome Gipson

Account Manager

Clinton, MD *****


Seeking a sales/customer service position in a growing company where my interpersonal skills can be utilized.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Account Manager

Coca-Cola Consolidated - Charlotte, NC

March 2007 to June 2008

Primary Responsibilities: Manage over 60 accounts each day to ensure customer satisfaction. • Convert over 98% of customer base to get more of company's products and services. • Track and maintain reports of closed sales on excel and windows application. Relocation Specialist

Allconnect - Atlanta, GA

January 2003 to March 2006

Primary Responsibilities: Receive over 50 inbound calls from consumer needing to transfer utility services throughout the United States. • Maintained a quality score of 100% for 6 consecutive months.

• Increased company's revenue by thousands of dollars on a yearly basis. Owner/Manager

Gipson Stellar Communications - Washington, DC

January 2000 to June 2002

Primary Responsibilities: • Conducted over 50 sales presentations that increased company's revenue by 80%. • Was a contractor for Voicestream and AT&T to promote their products and services. • Trained other sales associates who exceeded my company's goals by 95%. Education

General Studies

Forestville High School

June 1988


Cold Calling, Customer Service, Call Center, Selling, Telesales

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